GoToConnect Review: Features, Prices, and More!

About GoToConnect

GoToConnect was previously a cloud-based service called Jive Communications until it was taken over by the software company LogMeIn in 2018. The company is one of the world's largest SaaS companies and has over two million customers in around 190 countries.

GoTo is a unified communication service brought by LogMeIn, and under that umbrella is GoToConnect, a cloud-based business phone system.

The business phone system they developed is scalable, which means they cater to all business sizes, so whether it is a small family business or a large scale company, they have a product for you.

If you are familiar with Jives services, this new development combines the Jive phone services with GoToMeeting's conference features. This collaboration offers you a wide variety of communication features so you'll be able to set up a voice mail, send and receive messages real-time chat, video conferencing, and make unlimited international and local phone calls all in one place.

GoToConnect is compatible with over 180 desk phones, and you'll get hundreds of features available across all platforms. In addition, they have industry-specific solutions for wealth management, automotive, law, education, and healthcare.

In 2021, they managed to get the Shortlist Award for Telephony and Call Center software and Leader in G2's Spring Grid Report for VoIP Providers.
 

What Industries Does GoToConnect Support?

Healthcare

GoToConnect offers you a platform that can connect you to patients wherever they are; the channels they use are secure and private; so you can it will be just like an in-office doctor visit. In addition, they give you an option to create meeting locks and passwords, so a virtual waiting room is available till you reach your turn. Most importantly, HIPPA-ready features are pre-configured, so you won't have to worry about violating any rules. 
 

Professional services 

Traditional offices are slowly fading away. You can now carry on with your work almost anywhere; this is why GoToConnect developed a feature that will allow you to professionally conduct meetings in the office, home, hotel, and on the road. The security of your meeting is never compromised as it has features like password protection and meeting locks that ensure you can hold a meeting securely. If you are on the road, you will get a full-featured mobile app, so you won't have to worry about reaching out to get your laptop. In addition, you will never miss any detail with the automatic meeting recording and transcripts.
 

Education

GoToConnect offers multiple multitudes of communication solutions for the education industry, offering a secure and reliable communication workspace, including virtual classrooms, student club meetings, or alumni gatherings on HD video meetings. You can also keep in touch with students through multiple touchpoints like SMS messages, voice, or email.

Virtual classrooms are fully equipped with the latest technologies, including one-click video and audio on any browser or the GoToConnect app. Students won't find it boring or inefficient due to the lack of participation tools. They can easily engage and collaborate with live-in meeting messages and screen sharing. Students won't even miss a lecture with the leading learning management tools, such as Canvas. All your information and conversations are kept protected with seven layers of protection and industry-compliant data centers.
 

Sales

Connect callers with the right person by blending inbound and outbound calls using skills-based routing. The system provides real-time analytics to evaluate agents' performance and guide conversations. Managing all digital channels all in one place and reducing administrative burden and cost with an all-in-one communications app.

For governmental institutions, information security can't be compromised under any circumstances, and because the company understands the sensitivity of governmental information and the importance of maintaining communication security, it protects information with government-compliant applications and infrastructure, data residency, and seven layers of comprehensive security.

GoToConnect Plan

The plans offered to you will depend on the number of users, and they are categorized into: 

• One to 20 users
• 21 to 99 users
• Over 100 users 

The Basic plan

This plan is a simplified business phone system with basic features, this includes:

• The ability to use any device
• Existing number porting
• Local number 
• Toll-free number 
• Call routing
• Unlimited extensions call forwarding
• One call queue
• Built-in meetings and messaging
• Audio conference
   

The Standard plan

The Standard plan includes all the Basic plan features, plus: 

• Unlimited auto-attendant recorded greetings
• Customizable dial pads
• Unlimited ring groups
• Unlimited call queues
• Unlimited multi-site compatibility
• Hot desking
• E-fax
• International calling to over 50 countries
• Voicemail to email
• Call management
• Paging
• Intercom
• Caller hold time report
• Real-time analytics
• Toll-free minutes 1,000 minutes per user
• Unlimited meeting duration
• 25 simultaneous webcams
   

The Premium plan

This plan includes both features from previous plans; in addition, you get:

• Call analytics
• Inbound and outbound call monitoring
• Listen, whisper and barge
• Supervisor dashboard
• Customizable admin controls
• Real-time queue updates

GoToConnect Costs

Conclusion

GoToConnect offers you a sophisticated method to keep employees and clients connected. It is a way to unify communication as you can make phone calls, send text messages, make international calls, conduct video conferences, and much more in one place.

A business phone system can be beneficial for industries like healthcare, education, law, and sales, improving productivity. If you are still unsure about their services, you can get a 14-day free trial on the Standard Plan or request a free demo of the Premium Plan.