trusted formGoTo Connect vs VirtualPBX | Several.com
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GoTo Connect vs VirtualPBX

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Pros
  • Free trial
  • GoTo mobile app
  • 24/7 support
  • Live demonstration
  • Robust integrations
Pros
  • Mobile app available
  • 24/7 support
  • Free trial and demo
  • Additional services
Cons
  • Lack of transparency and clarity
  • Screen recording is not included in most plans
  • Doesn't include cloud storage
Cons
  • Limited integration
  • Basic features not included in the starter plan
Summary

Founded in 2003 and headquartered in Boston, MA, GoTo Connect is a prominent VoIP system provider offering secure and flexible business communication solutions. Their key features include custom call flows with a visual drag-and-drop editor, CRM integrations and auto attendants that allow for seamless communication mode switching. GoTo Connect emphasizes superior customer experience through features like auto attendants and virtual receptionists for efficient call routing, mobile applications for remote communication, and robust training methods to ensure users can maximize the platform’s capabilities. Security and compliance are prioritized with enterprise-grade encryption and adherence to standards such as SOC 2 Type II and GDPR, ensuring user data is well-protected. The company also offers a demo and a free 14-day trial to allow potential customers to explore the platform's functionalities risk-free. Overall, GoTo Connect's comprehensive and secure communication solutions make it ideal for modern businesses seeking to enhance productivity and streamline their operations.

Summary

VirtualPBX, founded in July 1997 by Stephen Lange and located in San Francisco, has been at the forefront of VoIP technology for more than 20 years. Initially focused on nutritional suggestions via dial-pad options, the firm swiftly shifted to advanced telephone solutions over the internet, removing the need for expensive physical PBX equipment. VirtualPBX provides many features for small and medium-sized businesses, including auto attendant, call forwarding, video conferencing, and business SMS. With great customer service, VirtualPBX offers scalable and adaptable solutions that adapt to changing demands, guaranteeing effective communication and increased productivity. Their dedication to service excellence, integrity, and exceptional customer care has gained them national acclaim and multiple accolades, establishing them as a reliable partner for modern companies seeking premium communication solutions.

Quick Stats
  • Free Desktop App : False
  • Free Video Conferencing : False
  • Business Size Supported : Any
  • Transparent Pricing : False
  • Pricing Model : Undisclosed
  • Customer Experience : Excellent
  • Money-Back Guarantee : False
  • Trustpilot Score : 2.7 out of 5
  • BBB Rating : A+
Quick Stats
  • Free Desktop App : True
  • Free Video Conferencing : True
  • Business Size Supported : Any
  • Transparent Pricing : True
  • Pricing Model : Per user per month
  • Customer Experience : Fair
  • Money-Back Guarantee : True
  • Trustpilot Score : 2.8 out of 5
  • BBB Rating : A+
Selling Points
  • Secure
  • AI chat analytics
  • Visual dial plan editor
  • Variety of training methods
Selling Points
  • Caters to a wide variety of industries
  • Flexible plans
  • Scalable
  • Affordable
Services Offered
  • Call Analytics
  • Call Monitoring (User Management)
  • Call Recording & Voicemails
  • Cellphone Compatability
  • Cloud-Based Services
  • Desktop Application
  • Existing Hardware Compatability
  • International Telephone
  • International Toll-Free Number
  • Internet Fax
  • Local Numbers for All Users
  • Mobile App
  • Real-Time Reports
  • Team Messaging
  • Third-Party Software Integrations
  • Unified Communications as a Service (UCaaS)
  • Unlimited Calls
  • Unlimited SMS
  • Video Conferencing
  • Virtual Assistant/Receptionist
  • Virtual Phone Numbers
  • Voicemail to Email
Services Offered
  • Call Analytics
  • Call Monitoring (User Management)
  • Call Recording & Voicemails
  • Cellphone Compatability
  • Cloud-Based Services
  • Desktop Application
  • Existing Hardware Compatability
  • International Telephone
  • International Toll-Free Number
  • Internet Fax
  • Local Numbers for All Users
  • Mobile App
  • Real-Time Reports
  • Team Messaging
  • Third-Party Software Integrations
  • Unified Communications as a Service (UCaaS)
  • Unlimited Calls
  • Unlimited SMS
  • Video Conferencing
  • Virtual Assistant/Receptionist
  • Virtual Phone Numbers
  • Voicemail to Email
Compatibility
  • Android
  • iOS
  • macOS
  • Windows
Compatibility
  • Android
  • iOS
  • macOS
  • Windows
In-House Hardware Options
  • Adapters (Analog to VoIP)
  • Headsets
  • Intercom & Paging
  • IP Conference Phones
  • IP Desk Phones
  • Wi-Fi (Cordless) Phones
In-House Hardware Options
  • Adapters (Analog to VoIP)
  • Headsets
  • Intercom & Paging
  • IP Conference Phones
  • IP Desk Phones
  • Wi-Fi (Cordless) Phones
Training
  • Documentation
  • In-Person
  • Live Online
  • Videos
  • Webinars
Training
  • Documentation
  • In-Person
  • Live Online
  • Videos
  • Undisclosed
    Webinars
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Social Media
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Undisclosed
    Social Media

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