Business Phone Systems
Top Companies in 2024
8x8 vs Vonage
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- Free trial
- 24/7 support
- Multi-level auto attendant
- Extensive integrations
- Mobile app available
- Third-party integrations
- Bring your own device (BYOD) solutions
- Unlimited domestic calling
- Call recording not included in the basic X2 plan
- Lack of transparency
- Free trial unavailable
- Lack of integrations and collaboration tools on the basic plan
- Expensive
- Limited working hours
- Paid add-ons on typically covered services
Founded in 1987 and based in San Jose, California, 8x8, Inc. is a prominent provider of cloud-based communication solutions. Their platform delivers a comprehensive suite of services, including voice, video, chat, and contact center solutions, all integrated into a single, cohesive system. Known for their innovative approach, 8x8 offers features such as AI-driven analytics, multi-level auto attendants, and extensive third-party integrations with tools like Salesforce and Microsoft Teams. 8x8 prioritizes customer experience, as evidenced by their 24/7 support and dependable service. Their advanced analytics and AI capabilities provide valuable insights that help businesses optimize their communication strategies and improve agent performance. Security and compliance are also key strengths of 8x8, with certifications including GDPR, HIPAA, ISO27001, and ISO9001. These ensure that the company adheres to stringent data protection and privacy standards, making them a reliable choice for businesses handling sensitive information.
Founded in 2001 and headquartered in Holmdel, New Jersey, Vonage is a leading provider of cloud communications. Acquired by Ericsson in 2001, the company specializes in unified communications, contact centers, and communications APIs, offering a range of features such as HD video conferencing, advanced call routing, business SMS, and a robust mobile app. Vonage integrates seamlessly with third-party applications like Salesforce and HubSpot, enhancing productivity and streamlining business processes. Despite their higher base plan prices and numerous paid add-ons, Vonage supports over 100,000 businesses worldwide, indicating a generally positive customer experience. Users appreciate the system's reliability, ease of use, and comprehensive feature set, although some have noted issues with customer service and technical support, which operates with limited hours. The company holds over 300 patents and has won multiple industry awards, including the TMC Labs Innovation Award and the INTERNET TELEPHONY Excellence Award, reflecting its commitment to innovation and high standards in the communications industry.
- Free Desktop App : True
- Free Video Conferencing : False
- Business Size Supported : Any
- Transparent Pricing : False
- Pricing Model : Per user per month
- Customer Experience : Fair
- Money-Back Guarantee : True
- Trustpilot Score : 2.1
- BBB Rating : A+
- Free Desktop App : False
- Free Video Conferencing : False
- Business Size Supported : Any
- Transparent Pricing : True
- Pricing Model : Subscription
- Customer Experience : Excellent
- Money-Back Guarantee : False
- Trustpilot Score : 4.3 out of 5
- BBB Rating : A+
- Unlimited international calling across 100+ countries
- Advanced analytics and AI
- High security and compliance standards
- Scalable
- International calling to 96 countries
- Customizable
- Call Analytics
- Call Monitoring (User Management)
- Call Recording & Voicemails
- Cellphone Compatability—Undisclosed
- Cloud-Based Services
- Desktop Application
- Existing Hardware Compatability
- International Telephone
- International Toll-Free Number
- Internet Fax
- Local Numbers for All Users
- Mobile App
- Real-Time Reports
- Team Messaging
- Third-Party Software Integrations
- Unified Communications as a Service (UCaaS)
- Unlimited Calls
- Unlimited SMS
- Video Conferencing
- Virtual Assistant/Receptionist
- Virtual Phone Numbers
- Voicemail to Email
- Call Analytics
- Call Monitoring (User Management)
- Call Recording & Voicemails
- Cellphone Compatability
- Cloud-Based Services
- Desktop Application
- Existing Hardware Compatability
- International Telephone
- International Toll-Free Number
- Internet Fax
- Local Numbers for All Users
- Mobile App
- Real-Time Reports
- Team Messaging
- Third-Party Software Integrations
- Unified Communications as a Service (UCaaS)
- Unlimited Calls
- Unlimited SMS
- Video Conferencing
- Virtual Assistant/Receptionist
- Virtual Phone Numbers
- Voicemail to Email
- Android
- iOS
- macOS
- Windows
- Android
- iOS
- macOS
- Windows
- Adapters (Analog to VoIP)
- Headsets
- Intercom & Paging
- IP Conference Phones
- IP Desk Phones
- Wi-Fi (Cordless) Phones
- Adapters (Analog to VoIP)
- Headsets
- Intercom & Paging
- IP Conference Phones
- IP Desk Phones
- Wi-Fi (Cordless) Phones
- Documentation—Undisclosed
- In-Person
- Live Online
- Videos
- Webinars—Undisclosed
- Documentation—Undisclosed
- In-Person
- Live Online
- Videos
- Webinars
- Demos
- FAQs
- Help Guides—Undisclosed
- Live Chat
- Mobile Application
- Phone
- Social Media
- Demos
- FAQs
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Social Media
8x8 vs. Vonage
Vonage and 8x8 are two well-known vendors in the business phone system market. Both companies offer a range of services designed to improve communication and collaboration for businesses of all sizes. This comparison will examine four key aspects: service range and customization options, ease of use and integration, security and compliance, and pricing to help you understand how Vonage and 8x8 compare and determine which provider might be the best fit.
Service range and customization options
Vonage and 8x8 both offer extensive service ranges that cater to various business communication needs. Their unified communication platforms provide voice, video, messaging, and contact center solutions. This comprehensive approach ensures that businesses can manage all their communication requirements from a single provider, which simplifies operations and improves efficiency. Both companies also support mobile and desktop applications, allowing employees to stay connected regardless of their location.
While the two companies offer extensive service and customization, they differ in certain aspects. Vonage provides services specialized for industries like healthcare and legal services. They support extensive customization through APIs, enabling businesses to tailor their communication systems to specific operational needs. On the other hand, 8x8 stands out with advanced features such as AI-driven analytics, call monitoring, multi-level auto attendants, and omnichannel routing. These features cater especially to larger organizations that require detailed insights and sophisticated call management capabilities.
Ease of use and integration
Both Vonage and 8x8 prioritize ease of use, offering intuitive interfaces and straightforward setup processes. Their platforms are designed to be user-friendly, ensuring that businesses can quickly deploy and manage their communication systems without extensive technical knowledge. This ease of use is complemented by robust customer support, which is available 24/7 to assist with any issues or questions.
In terms of integration, both providers offer extensive compatibility with various third-party applications. Vonage integrates seamlessly with popular CRM systems like Salesforce and HubSpot, enhancing workflow and productivity. Similarly, 8x8 offers integrations with Microsoft Teams, Slack, and Zendesk, among others. Both companies provide robust integration capabilities, but 8x8’s integration options are often highlighted for their versatility and breadth, making them a strong choice for businesses that rely heavily on multiple software solutions to streamline their operations.
Security and compliance
Security and compliance are critical considerations for any business communication system. Vonage and 8x8 both adhere to high standards in this area, offering end-to-end encryption and multiple certifications, including GDPR and HIPAA compliance. These measures ensure that sensitive business data is protected and that the companies meet regulatory requirements across different industries.
While both companies prioritize security, 8x8 stands out with their comprehensive compliance certifications and advanced security features. 8x8 holds additional certifications such as ISO27001 and ISO9001, which further demonstrates their commitment to data protection and quality management.
Pricing
Vonage and 8x8 present competitive pricing strategies to suit businesses of various sizes. Vonage offers clear and straightforward pricing plans with flexible add-ons, allowing companies to choose the features they need without extra costs. Vonage's three-tier pricing includes the Mobile plan starting at $19.99 per month per line (promotional rate $13.99), and the highest tier, the Advanced plan, costs up to $39.99 per user per line (promotional rate $27.99). This range of options makes Vonage a compelling choice for small to medium-sized businesses seeking affordable and scalable communication solutions.
Conversely, 8x8’s pricing, while competitive, often requires potential customers to request a quote to understand the total cost, particularly for enterprise-level solutions. However, 8x8 offers a variety of plans, including options for unlimited international calling and advanced contact center features. These plans are ideal for larger organizations with complex communication needs. Despite the lack of upfront pricing details, 8x8’s comprehensive service offerings can provide significant value for businesses willing to invest in a more robust communication system.
Conclusion
Vonage and 8x8 are both strong contenders in the business communication market, each offering unique advantages. Vonage excels in customization and transparency, making them a solid choice for small to medium-sized businesses. In contrast, 8x8's advanced features, extensive integrations, and superior security credentials make them ideal for larger organizations with more complex needs. Ultimately, the choice between Vonage and 8x8 will depend on the specific requirements and priorities of your business.
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