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8x8 VoIP Review: Affordable and Comprehensive Solution

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8x8 VoIP Review: Affordable and Comprehensive Solution

8x8 VoIP is a cloud-based business phone system provider based in California and has a long history in the communications field. The company first started in 1987 and expanded its services to include a business phone system, call center, video conferencing, and a handful of integrations.


30-day free trial
Unlimited calling in the US and Canada
Affordable price and flexible payment options (annual and month-to-month payments)
Business phone system can be set up in five minutes or less


24/7 support isn't available with all plans

Quick Stats

Free Desktop App
Not Available
Free Video Conferencing
Not Available
Starts at $15/month per user

8x8 offers one of the most cost-effective VoIP solutions yet the most comprehensive. It also provides a free trial and other options that integrate VoIP with call center solutions to save the headaches and extra expenses of getting each service alone.

The basic plan is available for $15/month per user, and don't you don't even have to worry about paying your money for nothing or minimal features, since despite the low price, this plan comes with a decent number of features, such as unlimited calling in the US and Canada.

We'll walk you through the plans, cost, solutions, and features in detail. Keep reading to know more about the service.


8x8 VoIP Top Features

8x8 VoIP empowers small businesses to grow fast and have a local and international existence. Also, the service allows accepting calls from anywhere and anytime, thanks to the cloud-based VoIP system and the configuration tools.

But this isn't all of it. 8x8 VoIP is one of the most comprehensive business phone system providers we have reviewed. The plans are jam-packed with features for an average or below the average price, making it a good pick for startups with minimal requirements. So without further ado, let's get right to the details:

Collaboration application

Using one single application, you can connect with colleagues and customers no matter your place. In addition, the application supports moving easily from one way of communication to another, including chat, phone call, and screen sharing. Also, the work application has a built-in Frontdesk and provides high call volumes, and all you need to get it started is a desktop or a smartphone.

Administration tools

Managing your business communications is a breeze with the simple administrative interface and supports user provisioning, system configuration, access controls, and access to cost center and emergency services. In addition, 8x8 helps you maintain compliance with federal emergency dialing requirements, and delivers reliable service with direct 911 dials without additional digits, codes, prefixes, or postfix.

Corporate features

Have you thought of your VoIP system as a tool to enhance your team's performance and productivity? 8x8 VoIP helps you achieve that with its directory assistance tools that enable caller ID and blocking services to give you added productivity and privacy from incoming and outgoing calls. Additionally, It provides your employees with effective tools to collaborate with colleagues and support customers. Those tools include unlimited calling, fax, and SMS.

Reports and analytics

Get valuable insights on your business with accurate data to make wise decisions and solve problems in real-time. Data provided by the 8x8 VoIP system can be accessed from anywhere and helps you identify main trends across teams and customers. In addition, reports are a helpful tool to know more about call quality and ensure that customers get consistent call quality using the integrated diagnostic reports.

8x8 VoIP Plans and Cost

One of the strongest perks of 8x8 VoIP is its low cost. The price for the Express plan starts at $25/month per user and offers all the essentials a small or growing business needs to thrive.

The cost varies based on the plan you choose and the number of users; for more advanced features, you can opt for the X4 plan, which comes with all the bells and whistles your business might require.

Let's compare 8x8 VoIP plans:

8x8 Express Plan X2 Plan X4 Plan


This plan is best for small businesses and is available for $15/month per user.


  • Phone, voice, and messaging all in one application
  • Good for up to 10 users
  • Unlimited calling in the US and Canada
  • Intelligent call routing, music on hold and voicemail, and auto-attendant


This plan is best for larger businesses, and it equips teams with video, voice, and chat. X2 plan is available for $24/month per user.


  • Unlimited voice calling to 14 countries
  • Video meetings with up to 500 attendants
  • Team messaging and business SMS
  • Integration with Microsoft Teams, Slack, and more
  • 99.999% uptime guarantee


This plan is best for medium to large businesses, and it offers advanced call handling and analytics. X4 plan is available for $44/month per user.


  • All features come with X2 Plan
  • Unlimited voice calling to 48 countries
  • 8x8 VoIP Frontdesk for receptionists and operators
  • Monitoring and configuration tools

If you run a small business with a small number of employees, 8x8 Express Plan can be a good option for you. It's both cost-effective and has all the essentials.

What makes 8x8 VoIP stands out is also the flexibility of plans and subscriptions; the company allows both annual and month-to-month subscription with the chance to mix and match plans to meet any business's needs.

Getting a business phone system isn't an easy option to make. That's why 8x8 VoIP offers a 30-day free trial to test the service and feel confident about your choice.

Customer Support


You can reach out to one of 8x8 VoIP agents via live chat, email, or a contact form. The contact form needs to share some of your basic information to allow one of the company's representatives to call you back with the assistance you need.

The website has a large number of resources that make it easy to find an answer to any of your questions. The resources include webinars and events, reports, product datasheets, and many others.

For those who like to read more in-depth about the service, there are a decent number of blogs on almost every topic you might have in mind.

Final Verdict

8x8 VoIP is an all-in-one communication company with a multitude of solutions to empower businesses of every size. The service is best for small businesses on a budget. The plans are available for a very affordable price, starting at $15/month per user. We also recommend 8x8 VoIP for teams that work remotely or businesses with an international presence.

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