8x8 vs C-Flex by Cortel

Founded in 1987 and based in San Jose, California, 8x8, Inc. is a prominent provider of cloud-based communication solutions. Their platform delivers a comprehensive suite of services, including voice, video, chat, and contact center solutions, all integrated into a single, cohesive system. Known for their innovative approach, 8x8 offers features such as AI-driven analytics, multi-level auto attendants, and extensive third-party integrations with tools like Salesforce and Microsoft Teams. 8x8 prioritizes customer experience, as evidenced by their 24/7 support and dependable service. Their advanced analytics and AI capabilities provide valuable insights that help businesses optimize their communication strategies and improve agent performance. Security and compliance are also key strengths of 8x8, with certifications including GDPR, HIPAA, ISO27001, and ISO9001. These ensure that the company adheres to stringent data protection and privacy standards, making them a reliable choice for businesses handling sensitive information.
 

Founded in Somerset, New Jersey, C-Flex revolutionizes business communications with their innovative phone systems tailored to different business models. Established by cloud technology provider Cortel in 1979, C-Flex integrates hardware and software expertise, ensuring reliable solutions for businesses worldwide. Trusted by industry giants like American Express and Air France, they deliver seamless connectivity through VoIP services, availability checks, and web client accessibility. C-Flex offers versatile pricing plans, accommodating businesses of all sizes, from small teams to large corporations. Their plans range from a free option for ten users to advanced packages with premium features, such as CRM integration and Microsoft Teams integration. Key features include call coaching tools for improved client relations, a mobile application for on-the-go communication, and a 30-day free trial for risk-free exploration. Customer reviews praise C-Flex's responsive customer service and user-friendly interface despite some initial setup challenges. With comprehensive offerings, C-Flex by Cortel stands as a reliable choice for businesses seeking efficient communication solutions.