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8x8

8x8

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Pros
  • Free trial
  • 24/7 support
  • Multi-level auto attendant
  • Extensive integrations
Cons
  • Call recording not included in the basic X2 plan
  • Lack of transparency
Summary

Founded in 1987 and based in San Jose, California, 8x8, Inc. is a prominent provider of cloud-based communication solutions. Their platform delivers a comprehensive suite of services, including voice, video, chat, and contact center solutions, all integrated into a single, cohesive system. Known for their innovative approach, 8x8 offers features such as AI-driven analytics, multi-level auto attendants, and extensive third-party integrations with tools like Salesforce and Microsoft Teams. 8x8 prioritizes customer experience, as evidenced by their 24/7 support and dependable service. Their advanced analytics and AI capabilities provide valuable insights that help businesses optimize their communication strategies and improve agent performance. Security and compliance are also key strengths of 8x8, with certifications including GDPR, HIPAA, ISO27001, and ISO9001. These ensure that the company adheres to stringent data protection and privacy standards, making them a reliable choice for businesses handling sensitive information.
 

Quick Stats
  • Free Desktop App : True
  • Free Video Conferencing : False
  • Business Size Supported : Any
  • Transparent Pricing : False
  • Pricing Model : Per user per month
  • Customer Experience : Fair
  • Money-Back Guarantee : True
  • Trustpilot Score : 2.1
  • BBB Rating : A+
Selling Points
  • Unlimited international calling across 100+ countries
  • Advanced analytics and AI
  • High security and compliance standards
Services Offered
  • Call Analytics
  • Call Monitoring (User Management)
  • Call Recording & Voicemails
  • Undisclosed
    Cellphone Compatability
  • Cloud-Based Services
  • Desktop Application
  • Existing Hardware Compatability
  • International Telephone
  • International Toll-Free Number
  • Internet Fax
  • Local Numbers for All Users
  • Mobile App
  • Real-Time Reports
  • Team Messaging
  • Third-Party Software Integrations
  • Unified Communications as a Service (UCaaS)
  • Unlimited Calls
  • Unlimited SMS
  • Video Conferencing
  • Virtual Assistant/Receptionist
  • Virtual Phone Numbers
  • Voicemail to Email
Compatibility
  • Android
  • iOS
  • macOS
  • Windows
In-House Hardware Options
  • Adapters (Analog to VoIP)
  • Headsets
  • Intercom & Paging
  • IP Conference Phones
  • IP Desk Phones
  • Wi-Fi (Cordless) Phones
Training
  • Undisclosed
    Documentation
  • In-Person
  • Live Online
  • Videos
  • Undisclosed
    Webinars
Customer Support
  • Demos
  • Email
  • FAQs
  • Undisclosed
    Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Social Media
FAQs
How much does 8x8 cost per month?
Is 8x8 a VoIP?
What is 8x8 suitable for?
Does 8x8 support international calling?
Does 8x8 VoIP provide hardware?