8x8 vs Ringover

Founded in 1987 and based in San Jose, California, 8x8, Inc. is a prominent provider of cloud-based communication solutions. Their platform delivers a comprehensive suite of services, including voice, video, chat, and contact center solutions, all integrated into a single, cohesive system. Known for their innovative approach, 8x8 offers features such as AI-driven analytics, multi-level auto attendants, and extensive third-party integrations with tools like Salesforce and Microsoft Teams. 8x8 prioritizes customer experience, as evidenced by their 24/7 support and dependable service. Their advanced analytics and AI capabilities provide valuable insights that help businesses optimize their communication strategies and improve agent performance. Security and compliance are also key strengths of 8x8, with certifications including GDPR, HIPAA, ISO27001, and ISO9001. These ensure that the company adheres to stringent data protection and privacy standards, making them a reliable choice for businesses handling sensitive information.
 

Founded in 2018, Ringover is a VoIP service provider headquartered in Atlanta, GA, with additional offices in London and Barcelona. Designed to optimize business telephony, Ringover offers a comprehensive suite of features, including international calling, call forwarding and transfer, seamless CRM integration, call recording, email transcription, conferencing, call queues, advanced call analytics, call whispering, and private chat. These features ensure that businesses can maintain high-quality communication, improve productivity, and deliver exceptional customer service. The platform is particularly user-friendly, supporting remote work through their mobile app, which allows employees to stay connected from anywhere. Ringover's AI-driven tools provide real-time insights and support for training and quality assurance, further enhancing the customer experience. Security and compliance are also top priorities for Ringover. The platform ensures data protection and privacy through encrypted communications and adherence to global regulatory standards. Backed by prominent investors like Investir L'avenir, Bpifrance, and Orange Ventures, Ringover serves over 10,000 customers worldwide, earning high ratings for reliability, innovation, and customer satisfaction.