Ringover VoIP Review: Features, Cost, and Solutions
Ringover group is a cloud-based communication solution that integrates texting, phone system, voice conferences, and group messaging. The company has a broad selection of services, including a business phone system, call center, and collaboration.
One of Ringover's top perks is that it caters to multiple business sizes with different requirements, offers intuitive and straightforward VoIP solutions, the system is made simple. Moreover, it can be accessed anywhere and anytime, making it suitable for remote teams and distanced departments.
Our review will break down the detailed features presented by Ringover VoIP and its solutions, pricing, and plans. Let's get right to it.
When choosing Ringover, you'll have the chance to take care of all your business communications and allow your teams to take calls and run their responsibilities smoothly and all from one simple and intuitive platform. In this section, we'll list out all Ringover's features in detail:
You can easily activate numbers for your customer support, employee's direct lines, and sales agents. The company offers a multitude of features to activate all types of numbers, including mobile numbers, international numbers, toll-free numbers, US phone numbers, virtual numbers, and consecutive numbers.
Make and receive calls
Ringover business phone system is accessible from almost any device, as long as it's compatible with Ringover's system, so whether you use your computer, tablet, or smartphone, it won't be a problem to get the work done and managed from the comfort of your place. There are many other subfeatures listed out under making and receiving calls, such as:
- Unlimited calls to more than 110 destinations
- Voicemail campaign
- Exceptional call query
- Voicemail drop
- Call flipping and Chrome flipping
Ringover helps you create your greetings using its online studio in just a few clicks and 16 different languages. This option varies to include creating custom greetings, music on hold, and voicemail records.
Call distribution and queuing
This feature is designed to help you manage and route calls to the right people/department, as you can also configure it in real-time and add time-based routing, group routing, backlist, call priority, auto-attendant, preferred agent routing, custom call queues, call forwarding, and interactive voice response.
Collaboration and productivity
This feature provides you with a handful of tools to beef up your team's performance and increase productivity using simplified internet calls, after-call tool time to complete actions necessary for call qualification, conference calls, screen sharing, desktop notifications, outbound dialer, tags, and shared contacts.
Access advanced functions to supervise and coach your teams during live calls. This feature includes statistics in real-time, call intervention, a chronology of calls, call monitoring, and call recording.
Statistics and reporting
Using Rignover enables you to generate reports to empower your team's activity. The reports provide details on call logs and agent performance, besides much-advanced analytics showing the average call duration, percentage of calls answered, and service level.
Ringover allows managing all your business aspects from a straightforward platform, which you can use to keep track of users' availability, set up snooze, make email signatures, and have a personal voicemail. There are some more specific administration tools such as adding users, numbers, creating groups, and managing permissions and logs.
Ringover integrates with a wide range of notable services, including Salesforce, Hubspot, Zoho, Jira Software, Slack, Copper, Freshdesk, Gorgias, Zapier, and many other platforms and third party services.
Ringover has two pricing editions starting from $24/month per user and going up to $49/month per user. A free trial of Ringover is also available. Look at different pricing editions below and see what editions and features meet your budget and needs.
|Smart Plan||Power Plan|
This plan offers all-in-one calls, video & chat, and is available for $24/month per user.
This plan offers analytics, supports productivity and a handful of integrations, and is available for $49/month per user.
Your business teams can support their existence without the need to set up physical offices abroad. Ringover offers free unlimited local and international calls to many countries, and it also provides a wireless solution that helps growing teams and startup companies create a remote and on-site call center within a few minutes using interactive voice response technology.
The configuration settings offered by the service allow admins to ensure that employees are reachable from anywhere at all times. Supervisors can also access real-time statistics and analytics data to get their teams' performance to the next level.
In terms of cost, Ringover VoIP offers much for a fairly reasonable price. This can be highly beneficial for small and growing businesses. Large-sized enterprises can also find the service rich with advanced features to select from a large number of add-ons.
Ringover offers a friendly customer support staff via live chat, phone calls, and email. The website allows filling out an online form to contact one of its representatives, making it easy to find the support option that suits you.
Furthermore, the website has an extensive call center with topics on almost every issue you might have in mind. It also has blogs, guides, and many other resources to choose from. Phone support is available Monday to Friday, from 9 a.m. to 7 p.m. CET, and on Saturdays from 9:30 a.m. to 1:30 p.m. CET.
Ringover is an all-in-one business phone system with a straightforward and intuitive interface to manage your business communications. The services vary to include phone systems, call centers, and collaboration, making it a fully-featured solution. Besides, Ringover is an affordable option for small businesses and supports every business's growth.