Ringover Review: Optimizing Business Telephony

Managing multiple communication channels and maintaining call quality can be challenging. Ringover offers a cloud-based solution to streamline business telephony with features like international calling, call forwarding, seamless CRM integration, call recording, and advanced analytics. These capabilities help businesses enhance productivity, improve customer service, and simplify communication processes. Ringover's user-friendly interface and robust tools make them ideal for modern small businesses seeking efficient communication solutions.

At a Glance

Headquartered in Atlanta, GA, Ringover has been a leading provider of cloud-based communication solutions since their founding by Renaud Charvet and Jean-Samuel Najnudel in 2018. The company specializes in optimizing business telephony with seamless CRM integration and features like voice, SMS, video calls, and group messaging. With offices in London and Barcelona, Ringover serves over 10,000 global customers and has been recognized for their innovation and commitment to enhancing productivity and customer interaction. Backed by prominent investors such as Investir L'avenir, Bpifrance, and Orange Ventures, Ringover's mission is to simplify business communications through their extensive telecommunications, IT, and electronics​ expertise.

Features

International calling: This feature allows users to make and receive business calls from international phone numbers, facilitating seamless global communication.

Call forwarding and transfer: Ringover enables the redirection of incoming calls to another number or extension and the transfer of calls to another agent or department, ensuring that calls reach the right person.

Call recording: Allows for the recording of incoming and outgoing calls for quality assurance, training, and legal compliance purposes, helping businesses maintain high standards and comply with regulations.

Integrations and API: Ringover integrates with various CRM, helpdesk, and other software, along with API access for custom solutions and automation, enhancing productivity and workflow efficiency.

Email transcription: This feature transcribes voicemail messages into text and sends them to your email for easy access and review, making it convenient to manage and respond to voicemails.

Conferencing and group calls: Ringover allows multiple participants to join a single call, enabling team meetings and group discussions, which enhances collaboration.

Call queues: This feature manages incoming call traffic by placing callers in a queue when all agents are busy. This ensures no call is missed and improves customer service efficiency.

Call analytics: Provides detailed reports and insights on call metrics, helping businesses monitor performance and make data-driven decisions to enhance their communication strategies.

Call whispering: Enables supervisors to listen in on calls and provide real-time guidance to agents without the customer hearing, improving training and support.

Private chat: This feature allows team leaders and managers to communicate with agents through a private messaging system during a call, ensuring discreet support and enhancing call quality.

Pricing & Plans

Smart Plan

Priced at $21 per user/month, the Smart plan includes essential VoIP features suitable for small teams needing basic communication tools. It offers unlimited calls to over 110 destinations, access to local mobile numbers from 43 countries, and mobile, web, and desktop applications. Additionally, it provides Interactive Voice Response (IVR) and call forwarding capabilities. This plan provides a cost-effective solution for businesses seeking a reliable and straightforward business phone system.

Business Plan

At $44 per user/month, the Business plan includes all features from the Smart plan, along with advanced functionalities tailored for higher performance. It offers detailed call statistics, two native CRM integrations, a more powerful IVR, and tools for team supervision and coaching. This plan is ideal for companies looking to develop a high-performance call center for sales or customer support teams without requiring specific technical knowledge​.

Advanced Plan

The Advanced plan, priced at $54 per user/month, builds on the Business plan by adding even more sophisticated features. It includes three native integrations, IVR with voice recognition, call campaigns, and localized numbers through the nearest number feature. This plan is suited for businesses with significant customer support needs and complex, large-scale prospecting requirements, offering a comprehensive telephony solution to meet advanced business demands.​

Advantages

Unlimited international calling: Ringover provides unlimited international calls to over 110 destinations for a fixed monthly fee. This feature is particularly beneficial for businesses with global operations, as it significantly reduces communication costs while enabling seamless international communication. Users can make as many international calls as needed without worrying about additional charges, fostering better global business relationships and customer service​.

Free trial: Ringover offers a free trial of their services, allowing potential users to test the platform before committing to a paid plan. This trial includes access to essential features, allowing businesses to evaluate the system's effectiveness and suitability for their specific needs.

Robust integration: Ringover boasts robust integrations with over 60 CRM and business tools, including Salesforce, HubSpot, and Pipedrive. These integrations streamline operations by allowing seamless data synchronization between Ringover and other essential business applications. Additionally, Ringover offers API access and web extensions, enabling businesses to create custom integrations tailored to their specific needs.

BYOD-friendly system: Ringover's BYOD-friendly (Bring Your Own Device) system allows users to access and use the VoIP platform on their personal devices, such as smartphones, tablets, and laptops. This flexibility supports remote work and mobility, enabling employees to stay connected and productive from anywhere. The system is designed to be compatible with various devices and operating systems, ensuring a seamless user experience. This approach also reduces hardware costs for businesses, as employees can use their existing devices instead of requiring additional equipment​.

Mobile app: Ringover offers a mobile app that brings the full functionality of their cloud-based communication platform to smartphones and tablets. The app allows users to make and receive calls, send SMS, and participate in video calls and group messaging.

Drawbacks

Limited customer support hours

One notable drawback of Ringover is the absence of 24/7 customer service. Support is available only during business hours, which can be a limitation for businesses needing assistance outside these times. This can particularly impact international companies or those requiring continuous support, as any technical issues arising after hours may lead to delays in resolution.​ 

Slow customer service

Users have reported experiencing delays in receiving support responses, which can be particularly frustrating when dealing with urgent technical issues or service disruptions. Some have complained about delays in initiating their contracts, while others have noted a lack of responses from customer support when attempting to cancel their subscriptions. This inconsistency in customer service can lead to significant inconveniences and a negative overall experience with the Ringover platform.

Ringover Customer Reviews

Ringover generally receives positive feedback from users across multiple review platforms. On G2, Ringover boasts a rating of 4.5 out of 5 stars, reflecting high customer satisfaction. Similarly, Trustpilot reviews give Ringover a favorable score of 4.0 out of 5, while on GetApp, they maintain a strong rating of 4.6 out of 5.

Positive reviews

Many customers highlight Ringover's user-friendly interface and comprehensive features as key strengths. The integration with other software, such as Salesforce, is often praised for enhancing productivity and operational efficiency. Customers appreciate the high quality of voice and video calls, which are crucial for business communications. Features like note-taking and easy call management are particularly useful for managing customer interactions and maintaining detailed records. One reviewer mentioned that the system's ease of use and the quality of the connections have been great, significantly improving their team's efficiency.

Negative reviews

Despite the generally positive feedback, some users have reported occasional issues with the service. A few reviews mention problems with device recognition, particularly with headphones, which can disrupt communication flow. Another common complaint involves customer service, where some users have felt their queries were ignored or inadequately addressed. For instance, one user expressed dissatisfaction with the service, stating that all follow-ups were ignored, which led to significant frustration. Another mentioned occasional errors in device recognition, which hampered their user experience.

How Do I Contact Ringover?

To contact Ringover, you can call their US number at +1 470 634 8800 or email their sales team at [email protected]. You can also contact their support team, available Monday through Friday, 8 AM to 8 PM ET. Additionally, you can fill out the form on their website to connect directly to the help center. Stay up-to-date by following them on Facebook, LinkedIn, YouTube, and Instagram. For more international numbers, visit their Contact Us page.

Conclusion

Ringover, founded in 2018, is a prominent cloud-based communication solutions provider with headquarters in Atlanta, GA. They specialize in business telephony with seamless CRM integration, voice, SMS, video calls, and group messaging, serving over 10,000 global customers. Key advantages include unlimited international calling, a free trial, robust CRM integrations, and a BYOD-friendly system. However, drawbacks include limited customer support hours and reported delays in receiving support. Despite these issues, Ringover offers modern businesses comprehensive and efficient communication solutions.

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