Business Phone Systems
Top Companies in 2024
Grasshopper vs Ringover
Press [Add to Compare] to Edit, Add or Remove Vendors
- Informative free trial
- 24/7 unlimited support
- Unlimited minutes
- Integration with Ruby Receptionist
- Free trial
- BYOD-friendly system
- Mobile app
- Limited third-party integrations
- Exclusive to small businesses
- No recording or video conferencing tools
- Slow customer service
- Limited customer support hours
headquartered in Boston, MA, Grasshopper has provided VoIP services for small businesses and startups since their inception in 2003. Acquired by GoTo in early 2022, Grasshopper focuses on providing efficient communication solutions. The company has served over 400,000 customers, demonstrating their dedication to specialized VoIP services that help businesses maintain professional and efficient communication. Grasshopper offers a range of features designed to meet the needs of small businesses. These include call forwarding, voicemail transcription, custom greetings, and business texting, all accessible via mobile and desktop applications. The system allows users to manage business communications from anywhere, ensuring that important calls are always answered and messages are promptly addressed. Customer experience is a key focus for Grasshopper. The integration with Ruby Receptionist provides live receptionist services, adding a personal touch to customer interactions and ensuring that all calls are handled professionally. This feature and 24/7 support, helps businesses maintain smooth operations and minimize downtime. Grasshopper offers flexible pricing plans to suit different business needs. The True Solo plan, priced at $14 per month, is ideal for single-person businesses, while the Solo Plus plan, priced at $25 per month, supports unlimited users. The Small Business plan, priced at $55 per month, provides the best flexibility and customization options, making it suitable for growing businesses.
Founded in 2018, Ringover is a VoIP service provider headquartered in Atlanta, GA, with additional offices in London and Barcelona. Designed to optimize business telephony, Ringover offers a comprehensive suite of features, including international calling, call forwarding and transfer, seamless CRM integration, call recording, email transcription, conferencing, call queues, advanced call analytics, call whispering, and private chat. These features ensure that businesses can maintain high-quality communication, improve productivity, and deliver exceptional customer service. The platform is particularly user-friendly, supporting remote work through their mobile app, which allows employees to stay connected from anywhere. Ringover's AI-driven tools provide real-time insights and support for training and quality assurance, further enhancing the customer experience. Security and compliance are also top priorities for Ringover. The platform ensures data protection and privacy through encrypted communications and adherence to global regulatory standards. Backed by prominent investors like Investir L'avenir, Bpifrance, and Orange Ventures, Ringover serves over 10,000 customers worldwide, earning high ratings for reliability, innovation, and customer satisfaction.
- Free Desktop App : False
- Free Video Conferencing : False
- Business Size Supported : Small businesses
- Transparent Pricing : True
- Pricing Model : Per user per month
- Customer Experience : Good
- Trustpilot Score : 1.5 out of 5
- BBB Rating : N/R
- Free Desktop App : True
- Free Video Conferencing : True
- Business Size Supported : SMBs
- Transparent Pricing : True
- Pricing Model : Per user per month
- Customer Experience : Good
- Money-Back Guarantee : True
- Trustpilot Score : 4 out of 5
- BBB Rating : C+
- Discounts and offers
- User-friendly mobile app
- Most features are included across all plans
- Robust integration
- Unlimited international calling
- Call Analytics
- Call Monitoring (User Management)
- Call Recording & Voicemails
- Cellphone Compatability
- Cloud-Based Services
- Desktop Application
- Existing Hardware Compatability
- International Telephone
- International Toll-Free Number
- Internet Fax
- Local Numbers for All Users
- Mobile App
- Real-Time Reports
- Team Messaging
- Third-Party Software Integrations
- Unified Communications as a Service (UCaaS)
- Unlimited Calls
- Unlimited SMS
- Video Conferencing
- Virtual Assistant/Receptionist
- Virtual Phone Numbers
- Voicemail to Email
- Call Analytics
- Call Monitoring (User Management)
- Call Recording & Voicemails
- Cellphone Compatability
- Cloud-Based Services
- Desktop Application
- Existing Hardware Compatability
- International Telephone
- International Toll-Free Number
- Internet Fax
- Local Numbers for All Users
- Mobile App
- Real-Time Reports
- Team Messaging
- Third-Party Software Integrations
- Unified Communications as a Service (UCaaS)
- Unlimited Calls
- Unlimited SMS
- Video Conferencing
- Virtual Assistant/Receptionist
- Virtual Phone Numbers
- Voicemail to Email
- Android
- iOS
- macOS
- Windows
- Android
- iOS
- macOS
- Windows
- Adapters (Analog to VoIP)
- Headsets
- Intercom & Paging
- IP Conference Phones
- IP Desk Phones
- Wi-Fi (Cordless) Phones
- Adapters (Analog to VoIP)
- Headsets
- Intercom & Paging
- IP Conference Phones
- IP Desk Phones
- Wi-Fi (Cordless) Phones
- Documentation
- In-Person
- Live Online
- Videos
- Webinars
- Documentation—Undisclosed
- In-Person
- Live Online
- Videos
- Webinars—Undisclosed
- Demos—Undisclosed
- FAQs
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Social Media
- Demos
- FAQs
- Help Guides—Undisclosed
- Live Chat
- Mobile Application
- Phone
- Social Media
Grasshopper vs. Ringover
Grasshopper and Ringover both offer a variety of business phone features tailored to small and medium-sized businesses, but they differ significantly in service offerings, ease of use, integration capabilities, security measures, and pricing. This comparison will explore these aspects to provide a comprehensive overview of what each company offers.
Service range and customization options
Grasshopper and Ringover offer a wide array of services designed to meet the communication needs of modern businesses. Both providers specialize in providing virtual phone systems with features such as call forwarding, voicemail transcription, and customizable greetings.
Despite their similarities, Grasshopper and Ringover differ in their approach to customization and service range. Grasshopper focuses on simplicity and ease of use, providing limited customization options compared to Ringover. Their platform is ideal for small businesses and entrepreneurs looking for a straightforward communication solution without extensive integration capabilities. In contrast, Ringover excels in customization, offering advanced features like CRM integration, call whispering, and international calling options. This makes Ringover a better choice for small to medium businesses with more complex communication needs or those requiring seamless integration with other software tools.
Ease of use and integration
User-friendliness and seamless integration are critical factors for businesses when choosing a communication platform. Grasshopper and Ringover excel in providing intuitive interfaces that facilitate easy navigation and operation. The platforms are particularly praised for their straightforward setup process, allowing businesses to get started quickly without requiring technical expertise. Their user-friendly mobile apps further enhance usability, enabling users to manage calls and messages on the go. Their platforms support mobile, web, and desktop applications, ensuring accessibility across various devices.
While both platforms are easy to use, Ringover stands out for their extensive integration capabilities. Ringover seamlessly integrates with over 60 CRM and business tools, including Salesforce, HubSpot, and Pipedrive. This integration capability allows businesses to synchronize data across platforms, streamlining workflows and enhancing productivity. Grasshopper, on the other hand, offers limited integration options, which may be a drawback for businesses relying heavily on specific software tools. However, Grasshopper's simplicity makes them an attractive choice for smaller businesses or those without complex integration requirements.
Security and compliance
While Grasshopper does not emphasize security, Ringover takes it a step further by focusing on advanced security measures and compliance. Their platform complies with GDPR regulations, providing businesses with peace of mind regarding data protection. Ringover's advanced security features include call encryption, access controls, and audit logs, which enhance data security and compliance with industry standards.
Pricing
Pricing is a significant factor influencing the choice of a communication platform, especially for small and medium-sized businesses operating on a budget. Both Grasshopper and Ringover offer competitive pricing plans designed to cater to various business needs. Grasshopper provides straightforward pricing with three main plans: Solo at $29 per month, Partner at $49 per month, and Small Business at $89 per month. These plans vary based on the number of users and include features like call forwarding, voicemail, and business texting. Grasshopper offers a 10% discount on annual plans, allowing businesses to save money when they choose a longer-term subscription.
In contrast, Ringover offers a more tiered pricing structure with plans tailored to different levels of functionality. Their Smart Plan, priced at $21 per user/month, covers essential features, while the Business and Advanced Plans, priced at $44 and $54 per user/month, respectively, offer additional functionalities like CRM integration and advanced call analytics. Ringover's pricing reflects their focus on providing a comprehensive communication solution with advanced features.
Conclusion
Grasshopper and Ringover both offer valuable communication solutions tailored to the needs of small and medium-sized businesses. Grasshopper excels in simplicity and ease of use, making them an ideal choice for entrepreneurs and small businesses seeking a straightforward phone system. In contrast, Ringover offers a feature-rich platform with extensive customization and integration capabilities, making them suitable for businesses with more complex communication needs. Ultimately, the choice between Grasshopper and Ringover will depend on your business's specific requirements, budget, and desired level of functionality.
Save Big on Business Phone Systems
Fill out a quick form to claim special offers on Business Phone Systems
