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Ringover vs VirtualPBX

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Pros
  • Free trial
  • BYOD-friendly system
  • Mobile app
Pros
  • Mobile app available
  • 24/7 support
  • Free trial and demo
  • Additional services
Cons
  • Slow customer service
  • Limited customer support hours
Cons
  • Limited integration
  • Basic features not included in the starter plan
Summary

Founded in 2018, Ringover is a VoIP service provider headquartered in Atlanta, GA, with additional offices in London and Barcelona. Designed to optimize business telephony, Ringover offers a comprehensive suite of features, including international calling, call forwarding and transfer, seamless CRM integration, call recording, email transcription, conferencing, call queues, advanced call analytics, call whispering, and private chat. These features ensure that businesses can maintain high-quality communication, improve productivity, and deliver exceptional customer service. The platform is particularly user-friendly, supporting remote work through their mobile app, which allows employees to stay connected from anywhere. Ringover's AI-driven tools provide real-time insights and support for training and quality assurance, further enhancing the customer experience. Security and compliance are also top priorities for Ringover. The platform ensures data protection and privacy through encrypted communications and adherence to global regulatory standards. Backed by prominent investors like Investir L'avenir, Bpifrance, and Orange Ventures, Ringover serves over 10,000 customers worldwide, earning high ratings for reliability, innovation, and customer satisfaction.

Summary

VirtualPBX, founded in July 1997 by Stephen Lange and located in San Francisco, has been at the forefront of VoIP technology for more than 20 years. Initially focused on nutritional suggestions via dial-pad options, the firm swiftly shifted to advanced telephone solutions over the internet, removing the need for expensive physical PBX equipment. VirtualPBX provides many features for small and medium-sized businesses, including auto attendant, call forwarding, video conferencing, and business SMS. With great customer service, VirtualPBX offers scalable and adaptable solutions that adapt to changing demands, guaranteeing effective communication and increased productivity. Their dedication to service excellence, integrity, and exceptional customer care has gained them national acclaim and multiple accolades, establishing them as a reliable partner for modern companies seeking premium communication solutions.

Quick Stats
  • Free Desktop App : True
  • Free Video Conferencing : True
  • Business Size Supported : SMBs
  • Transparent Pricing : True
  • Pricing Model : Per user per month
  • Customer Experience : Good
  • Money-Back Guarantee : True
  • Trustpilot Score : 4 out of 5
  • BBB Rating : C+
Quick Stats
  • Free Desktop App : True
  • Free Video Conferencing : True
  • Business Size Supported : Any
  • Transparent Pricing : True
  • Pricing Model : Per user per month
  • Customer Experience : Fair
  • Money-Back Guarantee : True
  • Trustpilot Score : 2.8 out of 5
  • BBB Rating : A+
Selling Points
  • Robust integration
  • Unlimited international calling
Selling Points
  • Caters to a wide variety of industries
  • Flexible plans
  • Scalable
  • Affordable
Services Offered
  • Call Analytics
  • Call Monitoring (User Management)
  • Call Recording & Voicemails
  • Cellphone Compatability
  • Cloud-Based Services
  • Desktop Application
  • Existing Hardware Compatability
  • International Telephone
  • International Toll-Free Number
  • Internet Fax
  • Local Numbers for All Users
  • Mobile App
  • Real-Time Reports
  • Team Messaging
  • Third-Party Software Integrations
  • Unified Communications as a Service (UCaaS)
  • Unlimited Calls
  • Unlimited SMS
  • Video Conferencing
  • Virtual Assistant/Receptionist
  • Virtual Phone Numbers
  • Voicemail to Email
Services Offered
  • Call Analytics
  • Call Monitoring (User Management)
  • Call Recording & Voicemails
  • Cellphone Compatability
  • Cloud-Based Services
  • Desktop Application
  • Existing Hardware Compatability
  • International Telephone
  • International Toll-Free Number
  • Internet Fax
  • Local Numbers for All Users
  • Mobile App
  • Real-Time Reports
  • Team Messaging
  • Third-Party Software Integrations
  • Unified Communications as a Service (UCaaS)
  • Unlimited Calls
  • Unlimited SMS
  • Video Conferencing
  • Virtual Assistant/Receptionist
  • Virtual Phone Numbers
  • Voicemail to Email
Compatibility
  • Android
  • iOS
  • macOS
  • Windows
Compatibility
  • Android
  • iOS
  • macOS
  • Windows
In-House Hardware Options
  • Adapters (Analog to VoIP)
  • Headsets
  • Intercom & Paging
  • IP Conference Phones
  • IP Desk Phones
  • Wi-Fi (Cordless) Phones
In-House Hardware Options
  • Adapters (Analog to VoIP)
  • Headsets
  • Intercom & Paging
  • IP Conference Phones
  • IP Desk Phones
  • Wi-Fi (Cordless) Phones
Training
  • Undisclosed
    Documentation
  • In-Person
  • Live Online
  • Videos
  • Undisclosed
    Webinars
Training
  • Documentation
  • In-Person
  • Live Online
  • Videos
  • Undisclosed
    Webinars
Customer Support
  • Demos
  • Email
  • FAQs
  • Undisclosed
    Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Social Media
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Undisclosed
    Social Media

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