OnSIP vs Vonage

OnSIP is a business VoIP solution provider founded in 2004 and based in Manhattan, New York. They serve over 100,000 SMBs across various industries. Their services include unified communication tools like softphone apps, remote work tools, website chat, and video conferencing. You can build your own hosted VoIP plan or bundle all features to save costs. OnSIP's cloud-hosted PBX offers call management and secure communication services, including end-to-end encryption, SDES-SRTP encryption, customizable anti-spam filters, geographically distributed cloud, industry-leading reliability, and call routing and recording features. They have an excellent reputation and received multiple awards, including the Excellence in Customer Service Award from Business Intelligence Group for 2019-2023 and recognition as a FrontRunner in 2024 by Software Advice. They have an A+ rating with no complaints from BBB and receive positive feedback from users.

Founded in 2001 and headquartered in Holmdel, New Jersey, Vonage is a leading provider of cloud communications. Acquired by Ericsson in 2001, the company specializes in unified communications, contact centers, and communications APIs, offering a range of features such as HD video conferencing, advanced call routing, business SMS, and a robust mobile app. Vonage integrates seamlessly with third-party applications like Salesforce and HubSpot, enhancing productivity and streamlining business processes. Despite their higher base plan prices and numerous paid add-ons, Vonage supports over 100,000 businesses worldwide, indicating a generally positive customer experience. Users appreciate the system's reliability, ease of use, and comprehensive feature set, although some have noted issues with customer service and technical support, which operates with limited hours. The company holds over 300 patents and has won multiple industry awards, including the TMC Labs Innovation Award and the INTERNET TELEPHONY Excellence Award, reflecting its commitment to innovation and high standards in the communications industry.