Aircall vs Zoom Phone

Aircall is a cloud-based telecommunications technology company offering business phone services to international businesses, serving many industries. Founded in 2014, with an office in New York City, they provide progressive phone communication tools, call analytics, collaboration, productivity features, and integration with various platforms and apps. Aircall takes call and data security seriously and has security and compliance controls based on ISO Information Security Standards and NIST Standards. Aircall has won multiple awards for their technology and customer service, including being named Leaders by G2 and receiving the Stevie Award for Customer Service. They've exceeded $100M in annual recurring revenue for 2022, but don't have BBB accreditation. Aircall prioritizes customer satisfaction and receives more positive reviews than negative ones.

Introduced in January 2019 by Zoom Video Communications, Inc., Zoom Phone represents a transformative step in business communication. Founded in San Jose, California, it swiftly gained traction across diverse sectors due to its innovative VoIP service, seamlessly integrating video and audio call capabilities. Its feature-rich platform includes desk phone support, auto attendance, and video conferencing, facilitating efficient collaboration. While encountering occasional customer service challenges, users commend its superior audio and video quality and intuitive interface. Notably, Zoom Phone prioritizes security, employing robust measures such as TLS and 256-bit AES encryption, ensuring the confidentiality of meetings and messages. With a steadfast commitment to overcoming communication hurdles, Zoom Phone emerges as a game-changer, revolutionizing workplace connectivity with cutting-edge technology and fostering genuine business relationships.