trusted formFluentStream vs Zoom Phone | Several.com
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FluentStream vs Zoom Phone

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Pros
  • Mobile app available
  • 30-day money-back guarantee
  • Round the clock 24/7 support
  • No setup fees
Pros
  • Affordable
  • 24/7 customer support
  • Robust addon options
Cons
  • Lack of integrations
  • Doesn't cover all business sizes
Cons
  • Poor customer service
  • Metered calling in their basic plan
  • Privacy concerns
Summary

Founded in 2010 and headquartered in Denver, Colorado, FluentStream has become a leading VoIP provider for small and medium-sized businesses. Their comprehensive communication solutions feature advanced tools such as call routing, voicemail-to-email transcription, automatic call recording, cloud calling, unlimited HD voice, and a robust mobile app. These features ensure businesses can manage communications efficiently from any internet-connected device. FluentStream shines a spotlight on customer experience. The company provides 24/7 technical support, a user-friendly interface, and easy integration with existing systems, enhancing overall satisfaction. Their policies of no setup fees and a 30-day money-back guarantee allow businesses to try FluentStream’s services without financial risk, showcasing their commitment to customer satisfaction. FluentStream also prioritizes security and compliance, implementing strong measures to safeguard communication networks and ensure reliability. Automatic call recording and detailed analytics support compliance needs and offer valuable insights for informed decision-making.

Summary

Introduced in January 2019 by Zoom Video Communications, Inc., Zoom Phone represents a transformative step in business communication. Founded in San Jose, California, it swiftly gained traction across diverse sectors due to its innovative VoIP service, seamlessly integrating video and audio call capabilities. Its feature-rich platform includes desk phone support, auto attendance, and video conferencing, facilitating efficient collaboration. While encountering occasional customer service challenges, users commend its superior audio and video quality and intuitive interface. Notably, Zoom Phone prioritizes security, employing robust measures such as TLS and 256-bit AES encryption, ensuring the confidentiality of meetings and messages. With a steadfast commitment to overcoming communication hurdles, Zoom Phone emerges as a game-changer, revolutionizing workplace connectivity with cutting-edge technology and fostering genuine business relationships.

Quick Stats
  • Free Desktop App : True
  • Free Video Conferencing : True
  • Business Size Supported : SMB
  • Pricing Model : Tiered pricing
  • Customer Experience : Excellent
  • Trustpilot Score : N/R
  • BBB Rating : A+
Quick Stats
  • Free Desktop App : True
  • Free Video Conferencing : False
  • Business Size Supported : Any
  • Transparent Pricing : True
  • Pricing Model : Per user, per month
  • Customer Experience : Good
  • Money-Back Guarantee : True
  • Trustpilot Score : 1.5 out of 5
  • BBB Rating : D-
Selling Points
  • Wide range of industry-specific services
  • Plans start as low as $5 per user
Selling Points
  • Robust feature set
  • Independent operation
Services Offered
  • Call Analytics
  • Call Monitoring (User Management)
  • Call Recording & Voicemails
  • Cellphone Compatability
  • Cloud-Based Services
  • Desktop Application
  • Existing Hardware Compatability
  • International Telephone
  • International Toll-Free Number
  • Internet Fax
  • Local Numbers for All Users
  • Mobile App
  • Real-Time Reports
  • Team Messaging
  • Third-Party Software Integrations
  • Unified Communications as a Service (UCaaS)
  • Unlimited Calls
  • Unlimited SMS
  • Video Conferencing
  • Undisclosed
    Virtual Assistant/Receptionist
  • Virtual Phone Numbers
  • Voicemail to Email
Services Offered
  • Call Analytics
  • Call Monitoring (User Management)
  • Call Recording & Voicemails
  • Cellphone Compatability
  • Cloud-Based Services
  • Desktop Application
  • Existing Hardware Compatability
  • International Telephone
  • International Toll-Free Number
  • Internet Fax
  • Local Numbers for All Users
  • Mobile App
  • Real-Time Reports
  • Team Messaging
  • Third-Party Software Integrations
  • Unified Communications as a Service (UCaaS)
  • Unlimited Calls
  • Unlimited SMS
  • Video Conferencing
  • Virtual Assistant/Receptionist
  • Virtual Phone Numbers
  • Voicemail to Email
Compatibility
  • Android
  • iOS
  • macOS
  • Windows
Compatibility
  • Android
  • iOS
  • macOS
  • Windows
In-House Hardware Options
  • Adapters (Analog to VoIP)
  • Headsets
  • Intercom & Paging
  • IP Conference Phones
  • IP Desk Phones
  • Undisclosed
    Wi-Fi (Cordless) Phones
In-House Hardware Options
  • Adapters (Analog to VoIP)
  • Headsets
  • Intercom & Paging
  • IP Conference Phones
  • IP Desk Phones
  • Wi-Fi (Cordless) Phones
Training
  • Documentation
  • Undisclosed
    In-Person
  • Undisclosed
    Live Online
  • Undisclosed
    Videos
  • Undisclosed
    Webinars
Training
  • Documentation
  • In-Person
  • Live Online
  • Videos
  • Webinars
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Social Media
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Social Media

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