FluentStream: VoIP Solutions That Connect Every Industry

At a Glance

Headquartered in Denver, Colorado, FluentStream was founded in 2010 and has since developed into a completely remote corporation with a community-focused workplace. FluentStream claims over a decade of collective expertise in the sector, focusing on offering top-notch communication services for small to mid-sized organizations. Their objective is to provide communication service and assistance anytime, anyplace. FluentStream has been selected on the Inc. 5000 list for six consecutive years and has garnered many awards, including the 2023 Tech Culture Award for Workplace expertise.

Features

FluentStream offers many features to provide a complete service to their customers. The following are some, but not all, of such services:

Cloud calling: This functionality is particularly useful for businesses with remote or mobile workforces. It enables staff to manage calls easily from any internet-connected device, increasing productivity and reliability. 

Unlimited HD calling: The enhanced voice quality increases communication effectiveness, making it easier to follow along during calls. 

Unlimited text messaging (SMS): Allows businesses to send and receive limitless text messages, expanding their communication options. 

Call forwarding and softphone: This feature enables you to redirect incoming calls to different devices or places and call from any device with an internet connection. 

Call routing: FluentStream's system improves efficiency by transferring calls to the right person as quickly as possible, reducing wait times and enhancing customer satisfaction. 

Auto attendant: This simple AI can manage multiple calls simultaneously and provide the appropriate menu options to guide callers to the desired destination. 

Security: The company places strong security measures in place to safeguard communication networks and ensure reliability in the event of an emergency. 

Analytics: This service offers detailed reporting tools to monitor call activity, performance metrics, and communication patterns for informed decision-making. 

Voicemail transcription: This tool converts voicemails into text and sends them to the user’s email, reducing response times and correspondence management. 

Automatic call recording: Calls can be automatically recorded for compliance, training, and quality assurance. 

Return call routing: FluentStream ensures that callbacks are routed to the appropriate person or department, improving customer service. 

Voicemail drop: This service allows users to leave pre-recorded voicemails quickly and efficiently. 

Automatic queue callback: This feature eliminated waiting on hold by presenting the option of receiving a callback instead, reducing customer frustrations and improving customer experience. 

Conference rooms: Users can host virtual meetings seamlessly, ensuring efficient collaboration among team members regardless of geographical location. This feature is not limited to audio, as it also allows for HD video conferencing. 

Pricing

FluentStream offers three main plans designed to meet various customer needs. To receive accurate pricing details for each plan, you must contact FluentStream directly for a quote.

Essential Plan: The Essential Plan includes unlimited calls, HD voice, voicemail, extension dialing, call forwarding, call transfers, voicemail-to-email, personalized greetings, administrative and user portals, and basic call routing features. 

Advanced Plan: The Advanced Plan encompasses all Essential features plus additional functionalities such as auto attendants, unlimited conferencing, call recording, internet fax, SMS/text messaging, call analytics, advanced voicemail features, and more sophisticated call routing options. 

Complete Plan: The Complete Plan offers all Advanced features along with CRM integrations, dynamic call queues, queue statistics, custom queue greetings, return call routing, dynamic agents, and enhanced call routing and management options. 

Advantages & Perks

No setup fees

One of FluentStream's most appealing aspects is their lack of startup expenses. This enables organizations to get started without incurring significant upfront costs, making them an affordable option for those hoping to deploy a new service without breaking the bank.

Round the clock 24/7 support 

FluentStream provides limitless 24/7 technical support, guaranteeing that help is always accessible when needed. This degree of assistance is vital for maintaining consistent communication and quickly addressing any difficulties that may develop, which boosts overall client satisfaction.

Wide range of industry-specific services 

FluentStream provides a broad range of industry-specific services customized to address the unique requirements of many industries, including retail, healthcare, and education. The company provides businesses access to features that directly support their operational requirements.

30-day money-back guarantee

With a 30-day money-back guarantee, FluentStream allows companies to test their offerings risk-free. This strategy guarantees that businesses can thoroughly assess the solution and confirm it satisfies their needs before making long-term commitments.

Mobile app available 

FluentStream's mobile app enables users to stay connected and manage their communications while on the go. The app is available for both iOS and Android devices, and it includes features such as SMS, calling, voicemail, and more, allowing users to access their VoIP services from anywhere.

Plans start as low as $5 per user

FluentStream offers affordable plans starting at $5 per user, making it an attractive option for small businesses and startups. The company provides a cost-effective way to implement a comprehensive VoIP system that can adapt to the evolving needs of a growing startup.

Disadvantages & Drawbacks

Doesn't cover all business sizes 

While FluentStream offers robust features tailored for small—to medium-sized businesses, they may not be the best fit for larger enterprises with more complex needs. The platform's scalability can be limited compared to other VoIP providers that cater to all business sizes by providing advanced features, higher user capacities, and more comprehensive support systems. As a result, businesses on the larger end of the spectrum might find FluentStream's offerings insufficient to meet their demands fully.

Lack of integrations 

Another downside of FluentStream is their limited range of third-party integrations. While the system integrates Salesforce and Microsoft Teams, it doesn't seem to integrate with anything else. This limitation can be a significant drawback for companies relying on diverse software applications for their operations. The lack of broad integration options may necessitate additional manual processes or the use of separate systems, reducing overall efficiency and potentially increasing operational complexity.

Customer Reviews

FluentStream generally receives positive reviews across various customer review platforms. On G2, they have a 5 out of 5 stars rating. Similarly, on Capterra and GetApp, they score 4.6 out of 5, reflecting high user satisfaction across the board.

Positive reviews

Customers appreciate FluentStream for their user-friendly interface and robust customer support. Many users highlight the ease of setup and integration with existing systems. One particular instance involved a small business owner praising the seamless integration with their CRM, which significantly boosted their sales team's efficiency. Another user mentioned the responsive customer service, noting that issues were resolved quickly and effectively, enhancing their overall experience.

Negative reviews

While most reviews are positive, some users have noted areas for improvement. Common complaints include occasional call quality issues and the complexity of some advanced features. For instance, one customer mentioned difficulties configuring specific settings, requiring multiple calls to the customer support team. Another review pointed out intermittent connectivity issues that affected their business operations during peak hours. Despite these concerns, many of these users acknowledged that the support team proactively addressed their problems.

How Can I Contact FluentStream?

You can reach FluentStream through several channels for any inquiries. For support, call 303-462-5683 or email [email protected]. For billing-related questions, contact them at [email protected]. Sales inquiries can be directed to 877-312-6477 or [email protected]. If you are a partner, call 866-301-3444 or email [email protected]. For a more personal interaction, you can visit FluentStream's office at 3001 Brighton Blvd., Suite 653, Denver, CO 80216. You can also stay updated by following them on their social media platforms, YouTube and LinkedIn.

Takeaway

To summarize, FluentStream is a versatile VoIP service provider that excels at providing comprehensive features designed to improve business communication. They offer various services, including cloud calling, HD voice, unlimited text messaging, and advanced call routing, all accessible via a user-friendly web portal and mobile app. The company offers industry-specific solutions, no setup fees, and unlimited 24/7 support, all backed by a 30-day money-back guarantee. While FluentStream is ideal for small to medium-sized businesses, they have scalability and integration issues with larger enterprises. Nonetheless, they remain a dependable, cost-effective solution, with plans as low as $5 per user.

Use our comparison tool to see how different VoIP providers measure against each other. Visit our blog for insightful articles and tips on optimizing your communication solutions. Check out our list of the best VoIP providers to find the top services tailored to your business needs.

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