Business Phone Systems
Top Companies in 2024
FluentStream vs Grasshopper
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- Mobile app available
- 30-day money-back guarantee
- Round the clock 24/7 support
- No setup fees
- Informative free trial
- 24/7 unlimited support
- Unlimited minutes
- Integration with Ruby Receptionist
- Lack of integrations
- Doesn't cover all business sizes
- Limited third-party integrations
- Exclusive to small businesses
- No recording or video conferencing tools
Founded in 2010 and headquartered in Denver, Colorado, FluentStream has become a leading VoIP provider for small and medium-sized businesses. Their comprehensive communication solutions feature advanced tools such as call routing, voicemail-to-email transcription, automatic call recording, cloud calling, unlimited HD voice, and a robust mobile app. These features ensure businesses can manage communications efficiently from any internet-connected device. FluentStream shines a spotlight on customer experience. The company provides 24/7 technical support, a user-friendly interface, and easy integration with existing systems, enhancing overall satisfaction. Their policies of no setup fees and a 30-day money-back guarantee allow businesses to try FluentStream’s services without financial risk, showcasing their commitment to customer satisfaction. FluentStream also prioritizes security and compliance, implementing strong measures to safeguard communication networks and ensure reliability. Automatic call recording and detailed analytics support compliance needs and offer valuable insights for informed decision-making.
headquartered in Boston, MA, Grasshopper has provided VoIP services for small businesses and startups since their inception in 2003. Acquired by GoTo in early 2022, Grasshopper focuses on providing efficient communication solutions. The company has served over 400,000 customers, demonstrating their dedication to specialized VoIP services that help businesses maintain professional and efficient communication. Grasshopper offers a range of features designed to meet the needs of small businesses. These include call forwarding, voicemail transcription, custom greetings, and business texting, all accessible via mobile and desktop applications. The system allows users to manage business communications from anywhere, ensuring that important calls are always answered and messages are promptly addressed. Customer experience is a key focus for Grasshopper. The integration with Ruby Receptionist provides live receptionist services, adding a personal touch to customer interactions and ensuring that all calls are handled professionally. This feature and 24/7 support, helps businesses maintain smooth operations and minimize downtime. Grasshopper offers flexible pricing plans to suit different business needs. The True Solo plan, priced at $14 per month, is ideal for single-person businesses, while the Solo Plus plan, priced at $25 per month, supports unlimited users. The Small Business plan, priced at $55 per month, provides the best flexibility and customization options, making it suitable for growing businesses.
- Free Desktop App : True
- Free Video Conferencing : True
- Business Size Supported : SMB
- Pricing Model : Tiered pricing
- Customer Experience : Excellent
- Trustpilot Score : N/R
- BBB Rating : A+
- Free Desktop App : False
- Free Video Conferencing : False
- Business Size Supported : Small businesses
- Transparent Pricing : True
- Pricing Model : Per user per month
- Customer Experience : Good
- Trustpilot Score : 1.5 out of 5
- BBB Rating : N/R
- Wide range of industry-specific services
- Plans start as low as $5 per user
- Discounts and offers
- User-friendly mobile app
- Most features are included across all plans
- Call Analytics
- Call Monitoring (User Management)
- Call Recording & Voicemails
- Cellphone Compatability
- Cloud-Based Services
- Desktop Application
- Existing Hardware Compatability
- International Telephone
- International Toll-Free Number
- Internet Fax
- Local Numbers for All Users
- Mobile App
- Real-Time Reports
- Team Messaging
- Third-Party Software Integrations
- Unified Communications as a Service (UCaaS)
- Unlimited Calls
- Unlimited SMS
- Video Conferencing
- Virtual Assistant/Receptionist—Undisclosed
- Virtual Phone Numbers
- Voicemail to Email
- Call Analytics
- Call Monitoring (User Management)
- Call Recording & Voicemails
- Cellphone Compatability
- Cloud-Based Services
- Desktop Application
- Existing Hardware Compatability
- International Telephone
- International Toll-Free Number
- Internet Fax
- Local Numbers for All Users
- Mobile App
- Real-Time Reports
- Team Messaging
- Third-Party Software Integrations
- Unified Communications as a Service (UCaaS)
- Unlimited Calls
- Unlimited SMS
- Video Conferencing
- Virtual Assistant/Receptionist
- Virtual Phone Numbers
- Voicemail to Email
- Android
- iOS
- macOS
- Windows
- Android
- iOS
- macOS
- Windows
- Adapters (Analog to VoIP)
- Headsets
- Intercom & Paging
- IP Conference Phones
- IP Desk Phones
- Wi-Fi (Cordless) Phones—Undisclosed
- Adapters (Analog to VoIP)
- Headsets
- Intercom & Paging
- IP Conference Phones
- IP Desk Phones
- Wi-Fi (Cordless) Phones
- Documentation
- In-Person—Undisclosed
- Live Online—Undisclosed
- Videos—Undisclosed
- Webinars—Undisclosed
- Documentation
- In-Person
- Live Online
- Videos
- Webinars
- Demos
- FAQs
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Social Media
- Demos—Undisclosed
- FAQs
- Help Guides
- Live Chat
- Mobile Application
- Phone
- Social Media
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