5 Reasons Why Virtual PBX is Essential For Your Online Business
As an online business, you could be providing a variety of services or products for your customers, which they would want to call and inquire about. A virtual PBX is essential to streamline your communications with your team and customers, no matter your business size. In a world where businesses are dominated by technology and automation, on-premise PBX phone systems have become obsolete for several reasons, namely their costly maintenance, expensive hardware, office space, and lack of advanced features.
There are many reasons why a virtual PBX is essential for your online business, and we will discuss five of them below.
1. Integration with third-party services
A virtual or a hosted PBX has the ability to seamlessly integrate with third-party software and services to provide further capabilities. Such software integrations include Salesforce, Google Workspace, Dropbox, and so much more.
CRM software allows you to store your customers' data and behavior, so you can use such analytics to reach preferred target customers and make better marketing campaigns.
2. Extra Mobility
With a virtual PBX, your online business can function and accept customer calls and make sales from virtually anywhere. A virtual PBX provides your team with a mobile application where they can access data, make, and accept calls from their smartphone or any compatible device.
The need for mobility has become crucial in the aftermath of the pandemic, as many businesses were forced to work remotely, so keeping maximum efficiency and productivity is a must.
3. Greater flexibility
As we mentioned earlier, a virtual PBX provides you with great mobility but also greater flexibility. The flexibility we are talking about here comes in the ability to add extra business lines easily without the need for extra physical hardware.
A virtual PBX allows you to add many business local numbers for different countries that your customers can call to reach your business. You can also provide them with toll-free numbers as well, all of which connect to your virtual PBX.
4. Lower costs
A virtual PBX will help you cut down the many hidden costs that come with on-premise PBX hardware, such as maintenance and up-front costs. Your business could also save a lot on international and local calls, as your phone calls will take place over the internet with VoIP technology.
5. Advanced features
With a virtual PBX, you get to empower your online business with advanced calling features. These can include automatic call routing and a virtual attendant. When customers call, they are greeted with a virtual attendant that will transfer their call to the right department they want to contact.
In addition, you can also set your calls to go to voicemails if you are out of the office or have them automatically transferred to your mobile phone so you never miss an important call. Similarly, you can set up message alerts, so any important message does not go unnoticed.
Last but not least, a virtual PBX can offer a unified communication platform for your team with collaboration tools, where you can schedule meetings, make to-do lists, and share documents. Your virtual PBX provider can offer you so much more advanced features depending on the subscription plan you opt for.
Now that we have discussed why a virtual PBX is essential for your online business let us recommend the top providers you can start with.
Ooma is our top recommendation for a virtual PBX and VoIP provider. It offers the most comprehensive features and flexibility your online business will find useful. Ooma supports businesses of all types and sizes, as it will scale and grow as they do.
Here are some of the features that Ooma provides:
- Call parking
- Analytics dashboard
- Call conferencing
- Video conferencing
- Call recording
- Voicemail transcription
- Caller info match
- Call analytics
- Call forwarding
- Call waiting
- Virtual faxes
- Text messages
- Virtual receptionist
- 3-click provisioning
- Forward calls during device outages
- One virtual fax per user
Ooma provides four subscriptions plans, and they are:
Ooma Office: $19.95/month per user
Ooma Office Pro: $24.95/month per user
Ooma Enterprise: $27.99/month per user
Ooma Enterprise Call Center: $49.99/month per user
Dialpad is our second pick for the best virtual PBX and VoIP providers. Its system is packed with rich features at great prices. It offers three subscription plans and extra products to provide further solutions and capabilities, which we believe online businesses would love.
Its VoIP subscription plans are:
Its extra products are:
- UberConference: $15
- Contact Center: $75 – 3 licenses
- Sales Dialer: $95 – 3 licenses
Each plan comes with a set of features, some of which include the following:
- Unlimited calling
- Unlimited SMS & MMS
- Call controls (call forwarding, transfer, hold, mute)
- Custom voicemail greeting
- Voicemail transcription
- G Suite & Office 365 integrations
- CRM integrations (Salesforce, Hubspot)
- 24/7 phone support
- Unlimited meetings
- 5-hour meeting duration
- API & webhooks
- 10 offices
- 25 ring groups (departments)
- Hold queues
RingCentral is our last recommendation for the best virtual PBX and VoIP providers. RingCentral’s system offers inclusive features and functionalities great for remote workers and businesses of any kind and size.
RingCentral supports the following businesses:
- Financial Services
- Legal and Accounting
RingCentral offers four subscription plans; each comes packed with a set of features, which we will briefly mention:
Essentials: $19.99 per month, billed annually
- Team messaging
- Unlimited calls within the United States and Canada
- Unlimited business SMS
- Document sharing
- High-definition audio quality
- Toll-free and business phone numbers
Standard: $27.99 per month, billed annually
- Business phone numbers in more than 100 countries
- Unlimited internet fax
- Unlimited audio conferencing
- Up to 24-hour meetings
- Video meetings with up to 100 participants
- 24/7 service support
- Quality-of-service reports
- Collaborative software integrations
Premium: $34.99 per month, billed annually
- Up to eight-digit extensions, with site codes
- Automatic call recording
- Single sign-on
- Hot desking
- Admin and management for multiple sites
- Advanced call handling
- Video meetings with up to 200 participants
- CRM integrations
Ultimate: $49.99 per month, billed annually
- Everything in previous plans
- Unlimited Storage
- Call tracking
- Device status reports
- Status Alerts