Dialpad vs RingCentral

Founded in 2011 and headquartered in San Francisco, Dialpad offers a comprehensive cloud-based communication platform that integrates voice, video, and messaging. Key features include unlimited calling within the US and Canada, AI-powered transcriptions, business SMS and MMS messaging, visual voicemail, and real-time analytics. The platform supports seamless integration with popular tools like Google Workspace and Microsoft 365, enhancing productivity and streamlining workflows. Dialpad ensures robust security with AES 256-bit encryption and SOC2 Type II compliance, ensuring data protection. Dialpad's pricing plans are designed to cater to different business needs: the Standard plan at $27 per user per month (or $15 annually) includes essential features; the Pro plan at $35 per user per month (or $25 annually) adds advanced support and integrations; and the Enterprise plan offers customizable features and pricing for larger organizations​. This flexibility makes Dialpad a versatile choice for businesses aiming to enhance their communication infrastructure.

RingCentral is an IT services company that offers business telephone systems and other associated products. Founded in 1999 and based in Belmont, California, they provide UCaaS services as RingCentral MVP, with features that include video meetings, virtual faxing, digital conference rooms, and AI-driven contact centers. They offer integrations with over 300 different apps and have an uptime track record of 99.999%. RingCentral complies with GDPR, has several compliance certifications and attestations, and implements technical and organizational measures to protect personal data. RingCentral's CSR program, Ringcentral.org, focuses on diversity, inclusion, non-profit support, employee volunteerism, and charitable giving. It received an AA rating in MSCI's assessment for ESG factors, and has been recognized as a UCaaS market leader in Gartner's report for nine years straight. RingCentral also received the Frost & Sullivan Award in 2019. Accredited by the BBB with an A+ rating, it responds well to criticism despite mixed reviews on support, call quality, and contracts.