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RingCentral

RingCentral

Compare between RingCentral and other vendors

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Pros
  • Average uptime of 99.999%
  • Free 14-day trial available for all plans
  • Unified communication through mobile and desktop
  • A complete cloud-based communications system
  • Highly extensive integrations
Cons
  • Limited report customization
  • Could be pricey
  • Some features reserved for higher plans
  • No unlimited international calls
Summary

RingCentral is an IT services company that offers business telephone systems and other associated products. Founded in 1999 and based in Belmont, California, they provide UCaaS services as RingCentral MVP, with features that include video meetings, virtual faxing, digital conference rooms, and AI-driven contact centers. They offer integrations with over 300 different apps and have an uptime track record of 99.999%. RingCentral complies with GDPR, has several compliance certifications and attestations, and implements technical and organizational measures to protect personal data. RingCentral's CSR program, Ringcentral.org, focuses on diversity, inclusion, non-profit support, employee volunteerism, and charitable giving. It received an AA rating in MSCI's assessment for ESG factors, and has been recognized as a UCaaS market leader in Gartner's report for nine years straight. RingCentral also received the Frost & Sullivan Award in 2019. Accredited by the BBB with an A+ rating, it responds well to criticism despite mixed reviews on support, call quality, and contracts.

Quick Stats
  • Free Desktop App : False
  • Free Video Conferencing : False
  • Business Size Supported : Any
  • Pricing Model : Per user per month
  • Customer Experience : Good
  • Trustpilot Score : 2.4 out of 5
  • BBB Rating : A+
Selling Points
  • Unlimited calls & conferencing
  • AI-first solutions
  • Free trial, cancel anytime.
  • High uptime of 99.999% by SLA
  • User-friendly interface and simple dashboard
  • A complete cloud-based communications system
  • Special, discounted plans for schools
Services Offered
  • Call Analytics
  • Call Monitoring (User Management)
  • Call Recording & Voicemails
  • Cellphone Compatability
  • Cloud-Based Services
  • Desktop Application
  • Existing Hardware Compatability
  • International Telephone
  • International Toll-Free Number
  • Internet Fax
  • Local Numbers for All Users
  • Mobile App
  • Real-Time Reports
  • Team Messaging
  • Third-Party Software Integrations
  • Unified Communications as a Service (UCaaS)
  • Unlimited Calls
  • Unlimited SMS
  • Video Conferencing
  • Virtual Assistant/Receptionist
  • Virtual Phone Numbers
  • Voicemail to Email
Compatibility
  • Android
  • iOS
  • macOS
  • Windows
In-House Hardware Options
  • Adapters (Analog to VoIP)
  • Headsets
  • Intercom & Paging
  • IP Conference Phones
  • IP Desk Phones
  • Wi-Fi (Cordless) Phones
Training
  • Documentation
  • In-Person
  • Live Online
  • Videos
  • Webinars
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Social Media
FAQs
How much does RingCentral MVP cost?
How many users does RingCentral allow to add?
Does RingCentral impose limits on calls?
Which industries does RingCentral support?
What are the essential features provided by RingCentral?
Does RingCentral offer a free trial?