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Business Phone Systems

Top Business Phone Systems Companies in 2024

Net2phone vs RingCentral

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Pros
  • Easy to use interface
  • mobile app
  • Google Chrome extension
  • Supports a multitude of industries including education, healthcare, B2B and B2C companies, government and municipalities
Pros
  • Average uptime of 99.999%
  • Free 14-day trial available for all plans
  • Unified communication through mobile and desktop
  • A complete cloud-based communications system
  • Highly extensive integrations
Cons
    Cons
    • Limited report customization
    • Could be pricey
    • Some features reserved for higher plans
    • No unlimited international calls
    Summary

    Net2Phone is a subsidiary of IDT Telecom that provides cloud-based communication solutions for businesses. Their services are designed to improve organizational efficiency and include unified communications and contact center solutions. The company has been in business for over 30 years, with headquarters in Stamford, CT, and Barcelona, Spain. Net2Phone leverages their extensive experience to offer reliable voice and communication experiences for their customers. Net2Phone's services include advanced call forwarding, customizable call routing, and seamless integration with essential tools. Their cloud-based PBX system allows businesses to manage their communication needs effectively. Additionally, Net2Phone offers AI-powered features, such as sentiment analysis, call transcription, and call summaries, to provide valuable insights into customer interactions and improve service quality. One of the critical advantages of Net2Phone is their commitment to simplifying business communication. Their user-friendly interfaces, robust features, and cost-effective pricing plans make them attractive for businesses looking to streamline their communication processes. In cloud ticketing systems, Net2Phone offers a solution that integrates with their PBX system. This allows businesses to manage customer inquiries and support requests alongside their point-of-sale transactions, providing a comprehensive solution for managing customer interactions and sales. Net2Phone's cloud-based communication solutions offer businesses a flexible, cost-effective, and scalable alternative to traditional on-premises systems. Their focus on customer satisfaction and continuous innovation make them a trusted partner for companies seeking to enhance their communication capabilities.

    Summary

    RingCentral is an IT services company that offers business telephone systems and other associated products. Founded in 1999 and based in Belmont, California, they provide UCaaS services as RingCentral MVP, with features that include video meetings, virtual faxing, digital conference rooms, and AI-driven contact centers. They offer integrations with over 300 different apps and have an uptime track record of 99.999%. RingCentral complies with GDPR, has several compliance certifications and attestations, and implements technical and organizational measures to protect personal data. RingCentral's CSR program, Ringcentral.org, focuses on diversity, inclusion, non-profit support, employee volunteerism, and charitable giving. It received an AA rating in MSCI's assessment for ESG factors, and has been recognized as a UCaaS market leader in Gartner's report for nine years straight. RingCentral also received the Frost & Sullivan Award in 2019. Accredited by the BBB with an A+ rating, it responds well to criticism despite mixed reviews on support, call quality, and contracts.

    Quick Stats
    • Free Desktop App : False
    • Free Video Conferencing : False
    • Business Size Supported : Any
    • Transparent Pricing : True
    • Pricing Model : Per user per month
    • Customer Experience : Good
    • Money-Back Guarantee : False
    • Trustpilot Score : 4.8 out of 5
    • BBB Rating : A+
    Quick Stats
    • Free Desktop App : False
    • Free Video Conferencing : False
    • Business Size Supported : Any
    • Pricing Model : Per user per month
    • Customer Experience : Good
    • Trustpilot Score : 2.4 out of 5
    • BBB Rating : A+
    Selling Points
    • Supports in-office and virtual work environments
    • 24/7 US-based customer support
    • Cloud PBX unified communications platforms
    Selling Points
    • Unlimited calls & conferencing
    • AI-first solutions
    • Free trial, cancel anytime.
    • High uptime of 99.999% by SLA
    • User-friendly interface and simple dashboard
    • A complete cloud-based communications system
    • Special, discounted plans for schools
    Services Offered
    • Call Analytics
    • Call Monitoring (User Management)
    • Call Recording & Voicemails
    • Cellphone Compatability
    • Cloud-Based Services
    • Desktop Application
    • Existing Hardware Compatability
    • International Telephone
    • International Toll-Free Number
    • Internet Fax
    • Local Numbers for All Users
    • Mobile App
    • Real-Time Reports
    • Team Messaging
    • Third-Party Software Integrations
    • Unified Communications as a Service (UCaaS)
    • Unlimited Calls
    • Unlimited SMS
    • Video Conferencing
    • Virtual Assistant/Receptionist
    • Virtual Phone Numbers
    • Voicemail to Email
    Services Offered
    • Call Analytics
    • Call Monitoring (User Management)
    • Call Recording & Voicemails
    • Cellphone Compatability
    • Cloud-Based Services
    • Desktop Application
    • Existing Hardware Compatability
    • International Telephone
    • International Toll-Free Number
    • Internet Fax
    • Local Numbers for All Users
    • Mobile App
    • Real-Time Reports
    • Team Messaging
    • Third-Party Software Integrations
    • Unified Communications as a Service (UCaaS)
    • Unlimited Calls
    • Unlimited SMS
    • Video Conferencing
    • Virtual Assistant/Receptionist
    • Virtual Phone Numbers
    • Voicemail to Email
    Compatibility
    • Android
    • iOS
    • Undisclosed
      macOS
    • Windows
    Compatibility
    • Android
    • iOS
    • macOS
    • Windows
    In-House Hardware Options
    • Undisclosed
      Adapters (Analog to VoIP)
    • Undisclosed
      Headsets
    • Intercom & Paging
    • Undisclosed
      IP Conference Phones
    • IP Desk Phones
    • Wi-Fi (Cordless) Phones
    In-House Hardware Options
    • Adapters (Analog to VoIP)
    • Headsets
    • Intercom & Paging
    • IP Conference Phones
    • IP Desk Phones
    • Wi-Fi (Cordless) Phones
    Training
    • Documentation
    • Undisclosed
      In-Person
    • Undisclosed
      Live Online
    • Videos
    • Webinars
    Training
    • Documentation
    • In-Person
    • Live Online
    • Videos
    • Webinars
    Customer Support
    • Demos
    • Email
    • FAQs
    • Help Guides
    • Live Chat
    • Mobile Application
    • Phone
    • Undisclosed
      Social Media
    Customer Support
    • Demos
    • Email
    • FAQs
    • Help Guides
    • Live Chat
    • Mobile Application
    • Phone
    • Social Media

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