Net2Phone VoIP Review: Features, Cost, and Plans

Net2Phone is a cloud-hosted VoIP solution that caters to a multitude of industries including education, healthcare, B2B and B2C companies, hospitality institutions, the government sector, and many others. The company supports both in-office and remote work environments and has all a business needs to keep the communications with clients available and accessible from any compatible device.

Net2Phone VoIP service has more than 25 years in the communication and networking industry with solutions for almost every industry. The company has an international presence and helps businesses thrive by offering all the essentials and other advanced features to empower their communications.
 

Net2Phone VoIP Features

Net2Phone is a feature-rich VoIP provider with solutions for almost every business size, including SIP trunking, call center, cloud PBX, and team integrations. So let's explain this further:
 

Unified communications as a service features (UCaaS)

Net2Phone VoIP has a handful of unified communication tools for smooth and always-up connections with clients. In the following each feature in detail:

• Web call: There isn't any additional hardware required to make and receive phone calls from your computer. This option adds flexibility and saves users from bringing special hardware to keeping calls running even from anywhere.
   
• Unlimited international calling: With Net2Phone, you'll get unlimited international calling to the US, Canada, and over 40 other international countries. This feature can be a great advantage for businesses with clients in different regions across the world or international entities.
   
• Video conferencing: Video conferencing is taking the place of face-to-face in-person meetings and makes a much more convenient alternative to communicate, especially under the current health circumstances. Net2Phone allows communicating with national and international clients using virtual face-to-face video conferencing.
   
• Analytics: Performance can't be improved without having actual and precise numbers and insights on how your business is performing, this can be done through having detailed analytics and reports to monitor call data based on date, time, and duration, track performance, and gain insight into specific departments, team members, ring groups, and pinpoint high traffic areas and use this information to generate target marketing campaigns.
   
• Business text messages: This feature makes it possible to use your business phone number to receive and send SMS messages and multimedia messages all through Net2Phone's cloud PBX system.
   
• Live Chat: Real-time live chat can add more flexibility to your client's communications, and if you decide to have Net2Phone as your VoIP provider, this option is available for no extra charges.
   
• Mobile application: Net2Phone offers a business mobile number to quickly receive and make phone calls and manage text messages from one device. The application is simple, user-friendly, and requires a compatible device with a stable internet network, that's all.
   

Integrations

Net2Phone VoIP solutions integrate with a wide range of options, making it compatible with a greater number of industries. Here are the services Net2Phone integrates with:

• Salesforce: Net2Phone integrates with Salesforce makes it a great option to communicate with customers, contacts, and prospects easily. This feature also guarantees having accurate data and automatically populated calls, besides putting all a user needs in one place, including customer support and sales teams.
   
• Microsoft teams: Having Net2Phone with Microsoft teams integration makes it easy to make and answer calls directly from browsers, with the ability to keep mobile phone numbers private. This also can be greatly advantageous to keep teams engaged and have full and easy access to net2phone’s outstanding customer support.
   
• Zoho: You can easily answer incoming calls or click to call for outbound calls, add notes while in-call, email notifications, tasks, set reminders, email notification, and field updates. 
   
• Zapier: When you have Zapier in your system, you'll be able to integrate with more than 3000 applications to automate tasks, build connections, and streamline workflows. Using Zapier helps share information among different applications. For example, if you receive a call and want to get a notification on a certain application, you can integrate your calls with any application of your choice.
   

User portal

Net2Phone allows managing everything from one platform, here is what you'll get with this feature:

• Analytics: Net2Phone allows viewing all calls within one location through its dashboard, which you can also use to monitor call data based on date, duration, and time, plus the ability to identify trends by tracking the pattern of outbound, inbound, and missed calls to make as many changes as you need.
   
• Call recording: This option plays a significant role in protecting your business and making sure that your company standards are being upheld. Additionally, recordings can be used to avoid any legal situations by referring to them in the dashboard when needed. Misunderstandings happen all the time. Having the calls recorded and saved can be a good reference when customers have any complaints or claims.
   
• Welcome menu: Welcome menus help route callers to the appropriate department or team member, these menus can be easily organized within the Net2Phone portal. You can choose to set up your welcome menu or upload an existing one.
   
• Company directory: No need for complicated extensions. Clients can be connected to the right team member using the company directory, and all it takes is to search by first or last name in your listed company directory. In a nutshell, clients can directly connect to the right team member only by knowing their name, which reduces the waiting time and boosts the system's efficiency.
   
• Call blocking: Get rid of annoying or suspicious calls by blocking them based on the country code level, toll-free, area code, or specific number. You can also block multiple numbers within a range of numbers by adding an asterisk behind any set of numbers you wish to block, and any calls that come from these numbers will be automatically blocked.
   

Net2Phone Pricing and Plans

Net2Phone offers four different plans with prices ranging from $19.99 to $31.99 per user per month. In addition, the company has options for businesses with multiple employee numbers and up to 100 employees and more.

Plans come with a decent number of features. If your business requires more features to thrive, Net2Phone allows choosing from other add-on features, including Salesforce integration, Microsoft Teams, Zoho integration, and Net2Phone Powerhouse software.

All plans come with the following features:

• 24/7 US-based customer support
• Video conferencing, ring groups, voicemail options, and web calls
• call blocking and custom on-hold messages
• Reports and analytics
• Net2Phone user portal with full management options

The cheapest Net2Phone VoIP plan starts at $19.99/month per user for companies with 1-10 employees, and the cost for the same plan can get up to $16.99/month per user for companies with more than 100 employees.

Upgrading to the Essentials Plus plan, which starts at $23.99/month per user, adds international calls to over 40 countries and e-fax. Additionally, this VoIP solution presented with this plan is HIPPA compatible, making it a great option for companies in the healthcare industry.

The Professional Plus plan starts from $27.99month per user. It comes with the features mentioned earlier, plus live chat support, more advanced Polycom VVX 250 hardware, text messaging, call queues, Zoho integration, active directory, and voicemail transcription.

Finally, the most powerful Ultimate Plus plan starts from $31.99/month per user, and it comes with all the features we stated above, plus Salesforce integration, receptionist console, call recordings, and custom API integration.
 

Ease of Use

Getting started with Net2Phone can be easier with simple account creation, paying for the subscription, downloading the mobile application, and logging in to the web management portal for full access to all tools.

The portal has a small menu where you can find links to the inbox, analytics portal, call list, and more. The inbox has a simple design with straightforward features to view email and text messages.

The dashboard has a suite of tools to smoothly manage your VoIP system and view lists of team members, devices, and phone numbers. Admins can also add new members, edit current lists, or make other adjustments. Users need to keep an eye on their business performance and see what aspects need improvements. This can be done using the analytics tab, which gives full access to numerous statistics.
 

Customer Support

If you need assistance with your Net2Phone system, the company has various support options available, from direct support via phone calls and live chat to email and tickets. Unfortunately, the live chat support is limited to the Professional Plus and Unlimited Plus subscribers.

Alternatively, you can take advantage of the self-help resources available on the top of the website home page, where you can find a number of thorough blogs, webinars, training videos, and FAQs.

You can also get in touch with one of the company's agents by filling out the contact form with your first name, last name, company email, phone number, company name, number of employees, and country. If you're interested in knowing more in detail about the company's news, you can head to the company's social media accounts on Twitter, LinkedIn, Instagram, and YouTube.
 

Final Verdict

Net2Phone provides excellent VoIP services with very flexible pricing options that you can choose based on your business requirements and the number of employees. The plans are jam-packed with features with the ability to empower your business, offering a handful of add-on features. The service is good for a wide range of industries, including healthcare, education, law offices, hospitality, accounting, and many other fields.