Net2Phone: Conversations, Elevated Dynamically

History 

Founded in 1994, Net2Phone is a cloud-hosted VoIP solution that caters to businesses of all sizes, including education, healthcare, B2B and B2C companies, hospitality institutions, the government sector, and many others. The company supports both in-office and remote work environments and has all a business needs to keep communications with clients available and accessible from any compatible device. They are national and international business communications solutions with offices in many countries.

They offer Unite Business Communication and Ucontat Customer Engagement solutions backed by IDT’s network capabilities. By combining their solutions with critical technologies, the company works to expedite and simplify corporate communication for users.

To maintain their exceptional standards, Net2Phone actively participates in several certification and compliance programs, including HIPPA compatibility, PCI compliance, and emergency compliance. 

Net2Phone VoIP Features

Net2Phone is a feature-rich VoIP provider with solutions for almost every business size, including SIP trunking, call centers, cloud PBX, and team integrations. 

Unified communications as a service (UCaaS)
This VoIP service provider has several unified communication tools for smooth, always-up client connections. The specific features included are:

Web call: No additional hardware is required to make and receive phone calls from your computer. This option adds flexibility and saves users from bringing special hardware to keep calls running even from anywhere.

Unlimited international calls: With Net2Phone, you'll get unlimited international calls to the US, Canada, and over 40 other international countries. This feature can be a great advantage for businesses with clients in different regions worldwide or global entities.

Video conferencing: Video conferencing replaces face-to-face in-person meetings and makes a much more convenient communication alternative, especially under the current health circumstances. Net2Phone allows communication with national and international clients through virtual face-to-face video conferencing.

Analytics: You need accurate and detailed information to improve your business's performance. This can be achieved through analytics and reports that provide insights into call data based on date, time, and duration. You can track the performance of specific departments, team members, and ring groups and pinpoint high-traffic areas. This knowledge base can then be used to create targeted marketing campaigns for your business.

Business text messaging: This feature makes it possible to use your business phone number to receive and send SMS and multimedia messages through Net2Phone's cloud PBX system. 

Live chat: Real-time live chat can add more flexibility to your client's communications, and if you decide to have Net2Phone as your VoIP provider, this option is available for no extra charge. 

Mobile application: Net2Phone offers a business mobile number to receive calls quickly, make calls, and manage text messages on one device. The simple and user-friendly application requires a compatible device with a stable internet network. 

Integrations

Net2Phone VoIP solutions integrate many options, making them compatible with many industries. Here are the services Net2Phone integrates with:

Salesforce: Net2Phone integrates with Salesforce, making it a great option to communicate with customers, contacts, and prospects quickly. This feature also guarantees having accurate data and automatically populated calls, besides putting all a user's needs in one place, including customer support and sales teams.

Microsoft Teams: Having Net2Phone with Microsoft Teams integration makes it easy to make and answer calls directly from browsers, with the ability to keep mobile phone numbers private. This can also be incredibly advantageous for keeping teams engaged and providing complete and easy access to Net2Phone’s customer support.

Zoho CRM: You can quickly answer incoming calls or click to call for outbound calls, add notes while in-call, email notifications, and tasks, and set reminders, email notifications, and field updates. 

Zapier: With Zapier in your system, you can integrate with over 3000 applications to automate tasks, build connections, and streamline workflows. Using Zapier helps share information among different applications. For example, if you receive a call and want a notification on a specific application, you can integrate your calls with any application you choose.

User portal

Net2Phone allows you to manage everything from one platform; here is what you'll get with this feature:

Analytics: Net2Phone allows viewing all calls within one location through their dashboard, which you can also use to monitor call data based on date, duration, and time, plus the ability to identify trends by tracking the pattern of outbound, inbound, and missed calls to make as many changes as you need.

Call recording: This option significantly protects your business and upholds company standards. Additionally, recordings can be used to avoid legal situations by referring to them in the dashboard when needed. Misunderstandings happen all the time. Recording and saving calls can be a good reference when customers have complaints or claims.

Welcome menu: Welcome menus help route callers to the appropriate department or team member; these menus can be easily organized within the Net2Phone portal. You can set up your welcome menu or upload an existing one.

Company directory: no need for complicated extensions. Clients can be connected to the right team member using the company directory, and all it takes is to search by first or last name in your listed company directory. In a nutshell, clients can directly connect to the right team member only by knowing their name, which reduces the waiting time and boosts the system's efficiency.

Call blocking: Get rid of annoying or suspicious calls by blocking them based on the country code level, toll-free number, area code, or specific number. You can also block multiple numbers within a range of numbers by adding an asterisk behind any set of numbers you wish to block, and any calls that come from these numbers will be automatically blocked.

Net2Phone Pricing & Plans

Net2Phone offers four different monthly plans, ranging from $19.99 to $31.99 per user. In addition, the company has options for businesses with multiple employee numbers, up to 100 employees and more.
Their four plans for Unite Business Communication Solutions include the following:

• Office: Starting from $18.99 per user per month
• Office Pro: Starting from $22.99 per user per month
• Office Power: Starting from $29.99 per user per month

Their three plans for Ucontact Customer Engagement Solutions include the following:

• Voice (Basic Call Center): Quote-based 
• Omni (Advanced Contact Center): Quote-based 

Advantages & Disadvantages

Getting started with Net2Phone can be easier with simple account creation, paying for the subscription, downloading the mobile app, and logging in to the web management portal for full access to all tools.

The portal has a small menu where you can find links to the inbox, analytics portal, call list, and more. The inbox has a simple design with straightforward features for viewing email and text messages.

The dashboard has tools to smoothly manage your VoIP system and view lists of team members, devices, and phone numbers. Admins can add new members, edit current lists, or make other adjustments. Users need to monitor their business performance and see what aspects need improvement. This can be done using the analytics tab, which gives full access to numerous statistics.

N2P has their own Google Chrome extension, which allows you to access their direct calls from their Web browser. This saves time when users want to implement their services. 

Even though we have not found a disadvantage to their services, that does not mean they do not have their drawbacks, as any provider does. We advise you to ask all the necessary questions once you get in touch with their sales representatives and to contact their previous and current customers to learn more about the quality of their services.

Customer Reviews

They have many reviews on trusted platforms like BBB, G2, and Trustpilot. Since they are a subsidiary, their profile on the BBB is under IDT Corporation's profile. This means that not all the reviews were written about N2P's services. On G2, they have received 4.5 out of 5; on the BBB, they have an A+; and on Trustpilot, they have a 4.8 out of 5.

Positive reviews highlight the live, friendly customer service that addresses concerns promptly. Net2Phone has received many good reviews from satisfied customers who have used it to replace outdated phone systems. They love how customizable it is and how helpful the customer care is. Customers are quite pleased with the support team's quickness, ease of use, and effectiveness in solving their problems.

Users have found setting up new phones and navigating the user portal confusing and frustrating. The user interface is not considered user-friendly, leading to difficulties in configuring new phones and accessing essential features. This has caused challenges for businesses, particularly during the initial setup phases.

Additionally, not all customer experiences were as positive; some have reported poor call quality issues, such as choppy or echoing audio, latency/lag, one-way audio, and call dropouts. Other customers have reported interruptions with the virtual fax machine and unauthorized renewals.

Customer Support

The company has various support options for assistance with your Net2Phone system, from direct support via phone at 866-978-8260 to emailing them at [email protected]. You can also contact one of the company's agents by completing the contact form. You can also visit their pages on social media to get to know the company better.

Alternatively, you can take advantage of the self-help resources on the top of the website home page, where you can find several thorough blogs, webinars, training videos, and FAQs.

Final Verdict

Net2Phone is a reliable provider of VoIP services that offer flexible pricing options according to the unique needs of your business and the number of employees. Their plans are packed with features that can help your business grow, and you can even choose from a handful of add-ons to customize your service.

The provider caters to various industries, including healthcare, education, law offices, hospitality, accounting, etc. Although Net2Phone has received positive feedback for their affordable plans, it's essential to acknowledge that some users have provided negative reviews. Specific customers have expressed concerns about occasional service disruptions, call quality issues, and difficulties with customer support.

If you still feel uncertain about this provider, you can read more about alternative business phone system providers in our reviews, blog posts, and comparison pages.

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