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Business Phone Systems

Top Business Phone Systems Companies in 2024

CallTower vs Net2phone

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Pros
  • Supports all business sizes
  • Excellent customer support options
  • Enterprise-grade suite of solutions, including contact center, video conferencing, and multiple UCaaS and PBX solutions.
Pros
  • Easy to use interface
  • mobile app
  • Google Chrome extension
  • Supports a multitude of industries including education, healthcare, B2B and B2C companies, government and municipalities
Cons
  • The company doesn't offer a free version or a free trial
  • Lack of transparency
Cons
    Summary

    CallTower is a well-known provider of cloud-based Unified Communications solutions for businesses across the globe. They were established in 2002 and are headquartered in the United States. CallTower offers various services, including Cisco® HCS, Webex, Microsoft® Teams Direct Routing, Office 365, and more. The company integrates and supports industry-leading cloud-based communication solutions, enhancing strategic and operational capabilities for their clients. With a focus on VoIP services, mobile applications, email hosting, unified messaging, and collaboration tools, CallTower ensures seamless communication experiences. Although some customers have reported challenges with billing and service interruptions, most appreciate the reliability, efficiency, and support provided by CallTower. The company's commitment to integrating various platforms and delivering exceptional customer service sets them apart from their competitors in the communication solutions market.

    Summary

    Net2Phone is a subsidiary of IDT Telecom that provides cloud-based communication solutions for businesses. Their services are designed to improve organizational efficiency and include unified communications and contact center solutions. The company has been in business for over 30 years, with headquarters in Stamford, CT, and Barcelona, Spain. Net2Phone leverages their extensive experience to offer reliable voice and communication experiences for their customers. Net2Phone's services include advanced call forwarding, customizable call routing, and seamless integration with essential tools. Their cloud-based PBX system allows businesses to manage their communication needs effectively. Additionally, Net2Phone offers AI-powered features, such as sentiment analysis, call transcription, and call summaries, to provide valuable insights into customer interactions and improve service quality. One of the critical advantages of Net2Phone is their commitment to simplifying business communication. Their user-friendly interfaces, robust features, and cost-effective pricing plans make them attractive for businesses looking to streamline their communication processes. In cloud ticketing systems, Net2Phone offers a solution that integrates with their PBX system. This allows businesses to manage customer inquiries and support requests alongside their point-of-sale transactions, providing a comprehensive solution for managing customer interactions and sales. Net2Phone's cloud-based communication solutions offer businesses a flexible, cost-effective, and scalable alternative to traditional on-premises systems. Their focus on customer satisfaction and continuous innovation make them a trusted partner for companies seeking to enhance their communication capabilities.

    Quick Stats
    • Free Video Conferencing : False
    • Business Size Supported : Any
    • Transparent Pricing : False
    • Pricing Model : Undisclosed
    • Customer Experience : Good
    • Trustpilot Score : Unavailable
    • BBB Rating : Unavailable
    Quick Stats
    • Free Desktop App : False
    • Free Video Conferencing : False
    • Business Size Supported : Any
    • Transparent Pricing : True
    • Pricing Model : Per user per month
    • Customer Experience : Good
    • Money-Back Guarantee : False
    • Trustpilot Score : 4.8 out of 5
    • BBB Rating : A+
    Selling Points
    • Integration with CRM Systems
    • Call Recording and Analytics
    • Unified Communications as a Service (UCaaS)
    Selling Points
    • Supports in-office and virtual work environments
    • 24/7 US-based customer support
    • Cloud PBX unified communications platforms
    Services Offered
    • Undisclosed
      Call Analytics
    • Undisclosed
      Call Monitoring (User Management)
    • Undisclosed
      Call Recording & Voicemails
    • Undisclosed
      Cellphone Compatability
    • Cloud-Based Services
    • Desktop Application
    • Undisclosed
      Existing Hardware Compatability
    • International Telephone
    • Undisclosed
      International Toll-Free Number
    • Internet Fax
    • Undisclosed
      Local Numbers for All Users
    • Mobile App
    • Real-Time Reports
    • Undisclosed
      Team Messaging
    • Third-Party Software Integrations
    • Unified Communications as a Service (UCaaS)
    • Undisclosed
      Unlimited Calls
    • Undisclosed
      Unlimited SMS
    • Video Conferencing
    • Undisclosed
      Virtual Assistant/Receptionist
    • Undisclosed
      Virtual Phone Numbers
    • Undisclosed
      Voicemail to Email
    Services Offered
    • Call Analytics
    • Call Monitoring (User Management)
    • Call Recording & Voicemails
    • Cellphone Compatability
    • Cloud-Based Services
    • Desktop Application
    • Existing Hardware Compatability
    • International Telephone
    • International Toll-Free Number
    • Internet Fax
    • Local Numbers for All Users
    • Mobile App
    • Real-Time Reports
    • Team Messaging
    • Third-Party Software Integrations
    • Unified Communications as a Service (UCaaS)
    • Unlimited Calls
    • Unlimited SMS
    • Video Conferencing
    • Virtual Assistant/Receptionist
    • Virtual Phone Numbers
    • Voicemail to Email
    Compatibility
    • Android
    • iOS
    • macOS
    • Windows
    Compatibility
    • Android
    • iOS
    • Undisclosed
      macOS
    • Windows
    In-House Hardware Options
    • Undisclosed
      Adapters (Analog to VoIP)
    • Undisclosed
      Headsets
    • Undisclosed
      Intercom & Paging
    • Undisclosed
      IP Conference Phones
    • Undisclosed
      IP Desk Phones
    • Undisclosed
      Wi-Fi (Cordless) Phones
    In-House Hardware Options
    • Undisclosed
      Adapters (Analog to VoIP)
    • Undisclosed
      Headsets
    • Intercom & Paging
    • Undisclosed
      IP Conference Phones
    • IP Desk Phones
    • Wi-Fi (Cordless) Phones
    Training
    • Documentation
    • Undisclosed
      In-Person
    • Undisclosed
      Live Online
    • Videos
    • Webinars
    Training
    • Documentation
    • Undisclosed
      In-Person
    • Undisclosed
      Live Online
    • Videos
    • Webinars
    Customer Support
    • Undisclosed
      Demos
    • Email
    • FAQs
    • Help Guides
    • Live Chat
    • Mobile Application
    • Phone
    • Social Media
    Customer Support
    • Demos
    • Email
    • FAQs
    • Help Guides
    • Live Chat
    • Mobile Application
    • Phone
    • Undisclosed
      Social Media

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