trusted formGrasshopper vs Net2Phone | Several.com
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Grasshopper vs Net2Phone

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Pros
  • Informative free trial
  • 24/7 unlimited support
  • Unlimited minutes
  • Integration with Ruby Receptionist
Pros
  • Easy to use interface
  • mobile app
  • Google Chrome extension
  • Supports a multitude of industries including education, healthcare, B2B and B2C companies, government and municipalities
Cons
  • Limited third-party integrations
  • Exclusive to small businesses
  • No recording or video conferencing tools
Cons
    Summary

    headquartered in Boston, MA, Grasshopper has provided VoIP services for small businesses and startups since their inception in 2003. Acquired by GoTo in early 2022, Grasshopper focuses on providing efficient communication solutions. The company has served over 400,000 customers, demonstrating their dedication to specialized VoIP services that help businesses maintain professional and efficient communication. Grasshopper offers a range of features designed to meet the needs of small businesses. These include call forwarding, voicemail transcription, custom greetings, and business texting, all accessible via mobile and desktop applications. The system allows users to manage business communications from anywhere, ensuring that important calls are always answered and messages are promptly addressed. Customer experience is a key focus for Grasshopper. The integration with Ruby Receptionist provides live receptionist services, adding a personal touch to customer interactions and ensuring that all calls are handled professionally. This feature and 24/7 support, helps businesses maintain smooth operations and minimize downtime. Grasshopper offers flexible pricing plans to suit different business needs. The True Solo plan, priced at $14 per month, is ideal for single-person businesses, while the Solo Plus plan, priced at $25 per month, supports unlimited users. The Small Business plan, priced at $55 per month, provides the best flexibility and customization options, making it suitable for growing businesses.
     

    Summary

    Net2Phone is a subsidiary of IDT Telecom that provides cloud-based communication solutions for businesses. Their services are designed to improve organizational efficiency and include unified communications and contact center solutions. The company has been in business for over 30 years, with headquarters in Stamford, CT, and Barcelona, Spain. Net2Phone leverages their extensive experience to offer reliable voice and communication experiences for their customers. Net2Phone's services include advanced call forwarding, customizable call routing, and seamless integration with essential tools. Their cloud-based PBX system allows businesses to manage their communication needs effectively. Additionally, Net2Phone offers AI-powered features, such as sentiment analysis, call transcription, and call summaries, to provide valuable insights into customer interactions and improve service quality. One of the critical advantages of Net2Phone is their commitment to simplifying business communication. Their user-friendly interfaces, robust features, and cost-effective pricing plans make them attractive for businesses looking to streamline their communication processes. In cloud ticketing systems, Net2Phone offers a solution that integrates with their PBX system. This allows businesses to manage customer inquiries and support requests alongside their point-of-sale transactions, providing a comprehensive solution for managing customer interactions and sales. Net2Phone's cloud-based communication solutions offer businesses a flexible, cost-effective, and scalable alternative to traditional on-premises systems. Their focus on customer satisfaction and continuous innovation make them a trusted partner for companies seeking to enhance their communication capabilities.

    Quick Stats
    • Free Desktop App : False
    • Free Video Conferencing : False
    • Business Size Supported : Small businesses
    • Transparent Pricing : True
    • Pricing Model : Per user per month
    • Customer Experience : Good
    • Trustpilot Score : 1.5 out of 5
    • BBB Rating : N/R
    Quick Stats
    • Free Desktop App : False
    • Free Video Conferencing : False
    • Business Size Supported : Any
    • Transparent Pricing : True
    • Pricing Model : Per user per month
    • Customer Experience : Good
    • Money-Back Guarantee : False
    • Trustpilot Score : 4.8 out of 5
    • BBB Rating : A+
    Selling Points
    • Discounts and offers
    • User-friendly mobile app
    • Most features are included across all plans
    Selling Points
    • Supports in-office and virtual work environments
    • 24/7 US-based customer support
    • Cloud PBX unified communications platforms
    Services Offered
    • Call Analytics
    • Call Monitoring (User Management)
    • Call Recording & Voicemails
    • Cellphone Compatability
    • Cloud-Based Services
    • Desktop Application
    • Existing Hardware Compatability
    • International Telephone
    • International Toll-Free Number
    • Internet Fax
    • Local Numbers for All Users
    • Mobile App
    • Real-Time Reports
    • Team Messaging
    • Third-Party Software Integrations
    • Unified Communications as a Service (UCaaS)
    • Unlimited Calls
    • Unlimited SMS
    • Video Conferencing
    • Virtual Assistant/Receptionist
    • Virtual Phone Numbers
    • Voicemail to Email
    Services Offered
    • Call Analytics
    • Call Monitoring (User Management)
    • Call Recording & Voicemails
    • Cellphone Compatability
    • Cloud-Based Services
    • Desktop Application
    • Existing Hardware Compatability
    • International Telephone
    • International Toll-Free Number
    • Internet Fax
    • Local Numbers for All Users
    • Mobile App
    • Real-Time Reports
    • Team Messaging
    • Third-Party Software Integrations
    • Unified Communications as a Service (UCaaS)
    • Unlimited Calls
    • Unlimited SMS
    • Video Conferencing
    • Virtual Assistant/Receptionist
    • Virtual Phone Numbers
    • Voicemail to Email
    Compatibility
    • Android
    • iOS
    • macOS
    • Windows
    Compatibility
    • Android
    • iOS
    • Undisclosed
      macOS
    • Windows
    In-House Hardware Options
    • Adapters (Analog to VoIP)
    • Headsets
    • Intercom & Paging
    • IP Conference Phones
    • IP Desk Phones
    • Wi-Fi (Cordless) Phones
    In-House Hardware Options
    • Undisclosed
      Adapters (Analog to VoIP)
    • Undisclosed
      Headsets
    • Intercom & Paging
    • Undisclosed
      IP Conference Phones
    • IP Desk Phones
    • Wi-Fi (Cordless) Phones
    Training
    • Documentation
    • In-Person
    • Live Online
    • Videos
    • Webinars
    Training
    • Documentation
    • Undisclosed
      In-Person
    • Undisclosed
      Live Online
    • Videos
    • Webinars
    Customer Support
    • Undisclosed
      Demos
    • Email
    • FAQs
    • Help Guides
    • Live Chat
    • Mobile Application
    • Phone
    • Social Media
    Customer Support
    • Demos
    • Email
    • FAQs
    • Help Guides
    • Live Chat
    • Mobile Application
    • Phone
    • Undisclosed
      Social Media

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