Is Penn Warranty Corporation Worth It? An Honest Review
Updated: July 13th, 2023
Penn Warranty Corporation is a Wilkes-Barre, Pennsylvania-based auto warranty company that has been providing its customers with comprehensive vehicle coverage for over 30 years. Since their establishment in 1988, they have grown a large network of 15,000 dealers across the US. Our review will provide you with valuable insights to help you determine if Penn Warranty Corporation is the right choice for your vehicle’s service needs.
A Closer Look at Penn Warranty Corporation
Penn Warranty Corporation offers vehicle service contracts to cover the cost of car repairs due to breakdowns or malfunctions for both new and used cars, trucks, and SUVs. They provide various plans, ranging from basic to full coverage for all makes and models, all of which include roadside assistance, rental car reimbursement, trip interruption protection, transferable warranty coverage, and 24/7 customer service. Customers can opt for a one-time or monthly payment.
Although not BBB-accredited, Penn Warranty Corporation claims to be a top-ranked warranty provider with exceptional packages and plans. Moreover, they offer a critical service that allows customers to choose their preferred repair center and transfer their warranty should they sell their vehicle in the future. Even though Penn Warranty Corporation claims to be the best among their competitors, they aren't very transparent with their costs and plans. Continue reading for our full evaluation.
What Are the Advantages & Disadvantages of the Penn Warranty?
Penn Warranty Corporation provides car owners with nationwide coverage, 24/7 customer service, and roadside assistance. During the repair process, they'll cover the cost of renting a car for up to $25 every 8 hours with the Elite contract. It's important to note that the coverage is limited to a total of $250.
Penn Warranty offers an extended warranty that goes beyond the manufacturer's coverage, providing a wide range of repairs and fixes. The warranty covers repairs for new, remanufactured, aftermarket, and sometimes used parts, depending on their cost and availability. The coverage also includes worn items like rings and valve guides that exceed the manufacturer’s service limits. Unlike other auto warranty companies, Penn Warranty Corporation doesn't require customers to use specific mechanics or repair shops. Instead, customers can choose a certified and trusted mechanic or repair shop near them. They also claim to be the best option for customers on a budget.
However, it's advisable to conduct further research before proceeding with Penn Warranty Corporation. Their website lacks essential information on their plans necessary for making an informed decision, and their contract terms and conditions are not entirely transparent. Additionally, their claims process is complicated compared to other auto warranty companies out there.
Penn Warranty Corporation Plans
At first glance, the website doesn't offer information on the company's specific plans and features. However, after carefully navigating the FAQ section, customers can find a link to a contract that outlines the company's offerings and eligibility criteria.
You can choose from the following plans:
- Gold/Platinum: In addition to the Basic Plan features, this plan covers power accessories, unlimited mileage, terms up to 48 months, and air conditioning
- Elite contract: This is the company's most comprehensive plan; it includes all Gold and Platinum features and more
- Basic: This affordable plan provides excellent coverage and is available in durations ranging from 6 months, or 7,500 miles, to 36 months, or 45,000 miles
- Standard: Including the Basic Plan features, this plan covers power accessories, unlimited mileage, and terms of up to 48 months
- Genesis: While it’s not clear what this plan covers, the contract states that it provides coverage for mechanical and electrical parts of the vehicle, such as air conditioning. It also includes an automatic monthly renewal
As with all auto warranty companies, it's advisable to call the company directly for further information.
Who Is Penn Warranty Corporation For?
To help you choose the appropriate coverage plan, consider the following factors:
- How many miles you will drive a month
- How long you will own your vehicle
- How much potential repairs may cost
- Keep in mind that not all plans are available in all states
If you want to save money and own a used car, this company could be an option. If you have a relatively new car that you don’t drive a lot, then perhaps you can take a more basic plan. But if you drive long distances each month and have an older car, you may consider a plan offering more coverage.
Additionally, Penn Warranty doesn't apply to the following car makes and models:
Alfa Romeo, any altered vehicle, Bentley, Dodge Viper, dual-rear-wheel vehicles, Ferrari, hybrid or alternative fuel vehicles, kit cars, Lancia, Land Rover, Mercedes-AMG, M-Series BMW, Mustang Cobra, Porsche, Range Rover, Rolls-Royce, special interest or collectible vehicles, Sterling, and vehicles over one-ton.
The Genesis and Basic Plans are not applicable to these vehicles:
Acura, Audi, BMW, Cadillac, Jaguar, Mercedes, Saab, and Volvo.
It's crucial to keep in mind that other vehicles are still subject to approval by Penn Warranty Corporation. Contact the company for more information on your vehicle’s eligibility.
Customer Feedback: The Good & the Bad
Penn Warranty has received a lot of mixed reviews, from positive to negative, with the majority of customers expressing disappointment with their experiences. Some of the positive reviews reflect customers’ appreciation for the lower cost, the ability to choose their own repair shop, and roadside assistance. However, the negative feedback ranged from limited coverage and poor customer service to people feeling that their contracts were deceptive. Some customers have warned against Penn Warranty policies, as they claim the reimbursement process is complicated and ineffective. You can read more about the reviews on the BBB’s website
When purchasing a car from the manufacturer and selecting an auto warranty company, it’s important to read the fine print. Also, research the company thoroughly to make sure you understand their coverage and conditions before signing up.
Penn Warranty Corporation Customer Support
You can contact Penn Warranty Corporation Monday through Friday, from 9 AM to 5 PM ET, through their toll-free number, (800) 356-9441. You can also choose to fill out a contact form, and one of their agents will get back to you, or contact them through email at [email protected] and [email protected].
How to File a Claim
To file a claim, go to any qualified repair facility near you. Before they start with your repairs, the repair center must get in touch with the company’s customer service department to open a claim. For reimbursement, an authorization number will be assigned. After the repairs, you or the repair company can submit the invoice for payment via fax, email, or mail.
Penn Warranty Corporation has built an expansive network of dealerships throughout the United States, guaranteeing convenient access to nearby repair shops. Regardless of which plan you choose, each visit incurs a deductible of $100. In conclusion, this option proves highly advantageous for cost-conscious individuals who drive pre-owned vehicles. For further information on the company’s policies and rules, contact them through their toll-free number (800) 356-9441 or through email at [email protected] and [email protected].
If any doubts persist, we recommend conducting further research until you discover the company that fits your specific needs. Explore our comparison and review pages to gain insights into other auto warranty companies and find the one that best aligns with your requirements.
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