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Omega Auto Care Review: Coverage, Benefits, and Cost
Omega Auto Care is a service contract provider that has been in business for about 20 years. Compared to other auto warranty providers, they do have some advantages that other companies don't offer.
Read our review to find out their coverage options, benefits, costs, and customer support.
Quick Stats
About Omega Auto Care
Omega Auto Care has been in business for the past 20 years, headquartered in Jacksonville, Florida, offering vehicle service contracts. They offer their clients unique features giving them an advantage over other providers, such as the one-year car maintenance and allowances to repair non-repairable tires.
In 2017 the Better Business Bureau accredited them, and they have rated them with an A+. Their customer reviews rate is 4.5 out of 5, with 118 complaints in the past three years.
Omega Auto Care Coverage
If your vehicle has raked in a lot of miles, this is the company for you. They are considered to be on the higher end of the market when it comes to mileage and vehicle age; vehicles up to 15 years or with up to 250,000 qualify for one of their plans.
Most of their plans cover your vehicle for up to five years, but it all depends on the plan you choose, as some don't last that long. In addition, all their plans have a 30-day or 1,000-mile waiting period before the coverage begins; this is done to spot vehicles with pre-existing conditions.
Coverage plans include three main types, with two options to upgrade:
- Exclusionary: This is for vehicles with less than 100,000 miles.
- Used Stated Coverage: This is for vehicles with less than 150,000 miles.
- Powertrain Protection: This is for vehicles with up to 250,000 miles.
| Plan | What is included? |
|---|---|
| Exclusionary | Coverage includes Drive axle, Transfer case, Electrical components, AC, Heating system, Transmission, Forced induction system, Cooling system, Fuel system, Engine, Brakes, Suspension, and Steering. |
| Used Stated | Coverage includes: Drive axle, Transfer case, Transmission, Forced induction, some Engine repairs, Electrical components, AC, Heating system, Cooling system, Fuel system, Brakes, Suspension, and Steering. |
| Powertrain Enhanced | Coverage includes some AC, Heating system, Drive axle, Transfer case, cooling system, Forced induction system, and Transmission repairs. |
| Powertrain Plus | Coverage includes some Drive axle, Transfer Case, Transmission, Forced induction system, Engine, Electrical components, AC, and Heating system. |
| Powertrain | Coverage includes limited Drive axle, Transfer case, Transmission, Forced induction system, and Engine repairs. |
Extra benefits
All Omega Auto Care plans come with:
- Roadside assistance: This includes spare tire replacement, towing, fuel delivery, battery assistance, and lockout service.
- Car rental reimbursement: This includes $60 per day if your car stays overnight in a repair shop.
- Emergency trip interruption: If you are stranded more than 100 miles away from home due to your vehicle breaking down, they will cover $75 per day for three days.
Limitations
If you want to maintain a contract with Omega Auto Protect you are required to follow a few obligations:
- You are required to follow all recommended services to maintain your car and keep all your receipts.
- You are required to change your oil and filter within the first 60 days of your contract; this can be waived if you have done one in the past six months.
Omega Auto Care Cost
Omega Auto Care does not advertise fees on its website, but customers have reported paying $3,700 for an Exclusionary policy plan for a 2007 Honda. A basic Powertrain Plus coverage for a 2012 truck can go up to $4,600 with a $500 down payment.
Their price range is expensive compared to other warranty companies, quotes average $2 per day for a policy plan, but quotes eventually depend on the vehicle's age, mileage, model, and plan type.
Omega Auto Care Customer Support
Omega Auto Care advertises itself as a customer-driven company, and if you have any questions or concerns, you can reach out to their customer support at +1-877-850-0443. Unfortunately, there is no mention of business hours on their website.
On their "Contact Us" page, you can put in your contact information, and they will reach out to you; for general inquiries, visit their FAQs page.
Conclusion
Omega Auto Care has been in business for the past two decades, your policy plan will come with some extra perks, but essentially it is not the best auto warranty provider out there. Unfortunately, online quotes are not available on their website; you'll have to call them and talk to a representative to receive one.
While they offer comprehensive plans, they are not the standard bumper-to-bumper coverage. Go through your excluded items list on the contract, so you don't get surprised when a part isn't covered.