Epic: EHR Software and Solutions Review

About Epic

Epic has been in the medical software business for over 43 years and has continually developed its software to provide the best and most intuitive solutions. Epic has earned an A+ rating from the Better Business Bureau, in addition to a 4.5 stars rating from Software Advice.

Besides its software solutions, Epic also offers various services, including implementation, training, technical services, 24/7 support, ongoing services, and continuous improvement.
 

Epic Software and Solutions

Patient Portal – MyChart

Epic offers your patients their own patient portal MyChart; they can use it to message their doctors, attend e-visits, complete questionnaires, schedule appointments, and be more engaged with their health provider. Patients can also use MyChart to schedule appointments and stay in touch with their care team.
 

EHR/EMR Software – EpicCare

EpicCare is tailored to fit the needs of your practice with screens, workflows, and specialty applications. It will help your physicians thrive with streamlined tasks and mobile apps to stay connected. In addition, you will get predictive analytics and an embedded decision support tool to yield better outcomes.

Epic offers a wide range of dedicated modules for specific practices to customize their EpicCare software. Such modules include:

• Genomics
• Anesthesia
• Cardiology
• Dental
• Endoscopy
• Rehab
• And much more!
   

Telehealth

Epic provides health providers the ability to give care virtually for specialist referral services such as telepsych, tele-emergency, remote and rural primary care, and many more. Telehealth is also available for patient monitoring like ICU monitoring, remote ICU, chronic disease management, and much more. As for ongoing patient care, you can set up telehealth for video visits, school nurse consults, prison video visits, virtual hospitals, virtual urgent care, and more.
 

Revenue Cycle

Epic will help you take care of your revenue cycle by speeding up patient payments with:

• Paperless billing
• Online bill-pay
• Self-service pre-payments
• Reliable pre-payment estimates
• Financial assistance

Epic allows you to automate your revenue and coding from clinical activity to reduce administrative overhead and avoid missing charges. You can simplify patient statements by including their outstanding balances and post-acute bills in one place.
 

Managed Care

Managed care services provide you with flexibility for all your lines of business. Enrollment and Eligibility allow you to make your Epic system a reference for member demographics, coverages, and benefits information.

Furthermore, you get customer relationship management (CRM) tools to help you provide the best service and manage communications with members, vendors, and employers in one integrated database.

Your providers and member services get their own secure web portal where they can interact with, and view managed care information. Your providers and staff can make better financially responsible decisions about members’ care with medical necessity criteria and network-based provider recommendations at the point of service.

Epic also simplifies your claims adjudication by automating your claims processing and premium billing invoicing with a scalable payment system.
 

Payer-Provider Collaboration

The pay-provider collaboration provides you with its Payer platform, which allows you to reduce administrative costs, improve patient experience, and enhance care delivery with bidirectional data exchange. The Payer platform will:

• Improve authorization turnaround times
• Help providers and payers work together to reduce unnecessary denials
• Help you reduce manual effort by automatically sending payers the appropriate clinical data for their members.
• Improve clinical outcomes and quality scores
   

Population Health

The Healthy Planet platform allows you to coordinate care across a community of providers. You can provide external providers tools to review and resolve care gaps through a web-based care management portal.

The platform also allows you to create a single longitudinal care plan accessible to patients, providers, care managers, and affiliates. Advanced analytics and machine learning will help you drive better outcomes, and claims-based analytics will help you better manage spending and trends.
 

Patient Flow

Patient flow becomes seamless and efficient with Epic’s patient flow features, which include:

• Command center with real-time data dashboards and predictive analytics.
• Discharge management tools.
• Enterprise visibility for bed assignments, EVS, and transport.
• Bed planning with the Bed Huddle dashboard to provide an easy overview of bed supply and demand.
• Mobile application for EVS techs and transporters.
   

AI & Analytics

AI and analytics allow your caregivers to investigate their own hunches across populations and build dashboards. The AI allows you to augment decision-making or deploy your own models. The platform allows you to distribute and curate all of your analytics content in a single web-based user experience; you can combine dashboards and reports and integrate business intelligence tools.

Embedded tools and workflows will help you boost your research and discovery activities, such as studying feasibility, recruitment, execution, and collaboration.
 

Epic Plans and Prices

Epic does not advertise any prices for its software solutions and services; it will rather customize a quote depending on your practice’s size and needs.
 

Customer Support

You can reach Epic’s team by phone at 608-271-9000 or by email at [email protected]. Epic also offers a number of services that include implementation, training, technical services, ongoing services, and continuous improvement.
 

Final Words

Epic offers a well-comprehensive package of software for healthcare organizations. It provides them with all the tools and functionalities they need to maximize the efficiency of their operations and boost their revenue while still providing the best care for their patients.