Medical Software
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Epic vs Tebra
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Pros
- Variety of services
- Integrated CRM
- Comprehensive telehealth
Pros
- Comprehensive integration of EHR, billing, scheduling, and patient engagement tools
- Specialty-specific templates and customizable features to enhance clinical efficiency
- Integrated telehealth services for virtual consultations
- Efficient billing processes with real-time insurance eligibility checks and automated claims scrubbing
- User-friendly interface that simplifies navigation and reduces the learning curve
Cons
- Prices not advertised
Cons
- Limited customization options for certain templates and reports
- Instances of system downtime and slow performance
- Customer support experiences vary, with some users citing delays in issue resolution
- Complex pricing structure with additional costs for certain features and services
- Third-party billing services may introduce complexities in communication and accountability
Selling Points
- Variety of services
- Integrated CRM
- Comprehensive telehealth
Selling Points
- AI-assisted charting with ambient listening and “Same-as-Last-Time” (SALT) documentation
- Robotic Process Automation (RPA) for automating repetitive billing tasks
- Billing Integrated marketing tools, including SEO-optimized practice websites and reputation management
- Customizable patient intake forms that auto-populate patient charts
- Real-time analytics dashboards for tracking performance on MACRA and MIPS quality measures
Core EHR & Admin Features
- Automated Billing & Claims
- Built-In Telehealth
- Customizable Templates Management
- e-Prescribing
- Lab/Imaging Integration
- Multi-Location Support
- Online Scheduling
- Patient Payment Processing
- Revenue Cycle Analytics—Undisclosed
- Self-Service Patient Portal
- Software- or AI-Assisted Charting—Undisclosed
- Voice-to-Text Dictation—Undisclosed
Core EHR & Admin Features
- Automated Billing & Claims
- Built-In Telehealth
- Customizable Templates Management
- e-Prescribing
- Lab/Imaging Integration
- Multi-Location Support
- Online Scheduling
- Patient Payment Processing
- Revenue Cycle Analytics
- Self-Service Patient Portal
- Software- or AI-Assisted Charting
- Voice-to-Text Dictation—Undisclosed
Patient Engagement
- Automated Reminders (SMS/Email)—Undisclosed
- Mobile App (iOS/Android)—Undisclosed
- Reputation Management Tools—Undisclosed
- Secure Patient Messaging—Undisclosed
- Self-Service Patient Portal—Undisclosed
Patient Engagement
- Automated Reminders (SMS/Email)
- Mobile App (iOS/Android)
- Reputation Management Tools
- Secure Patient Messaging
- Self-Service Patient Portal
Integrations
- API Access—Undisclosed
- Major EHR/PM Systems (e.g., Epic, Cerner)—Undisclosed
- Payment Processors—Undisclosed
- Zapier/Workflow Automation—Undisclosed
Integrations
- API Access
- Major EHR/PM Systems (e.g., Epic, Cerner)
- Payment Processors
- Zapier/Workflow Automation
Customer Support & Resources
- FAQs—Undisclosed
- Guided Training / Onboarding—Undisclosed
- Help Center / Knowledge Base
- Live Chat—Undisclosed
- Phone
- Ticketing—Undisclosed
- Video Demos / Webinars—Undisclosed
Customer Support & Resources
- FAQs
- Guided Training / Onboarding
- Help Center / Knowledge Base
- Live Chat
- Phone
- Ticketing
- Video Demos / Webinars
Billing & Contract Policies
- Cancellation Penalties—Undisclosed
- Data Export / Portability Fees Disclosed—Undisclosed
- Grace Period for Cancellation—Undisclosed
- Month-to-Month Plan Available—Undisclosed
- Transparent Pricing—Undisclosed
- Uptime SLA Published—Undisclosed
Billing & Contract Policies
- Cancellation Penalties
- Data Export / Portability Fees Disclosed
- Grace Period for Cancellation
- Month-to-Month Plan Available
- Transparent Pricing
- Uptime SLA Published
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