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Epic vs NueMD

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Pros
  • Specialty-specific templates
  • Role-based user interfaces
  • Comprehensive interoperability
Pros
  • High value for money
  • Very easy to use
  • Feature-rich
  • Great customer support
  • Excellent rep
Cons
  • Steep learning curve
  • Customization friction
  • Performance dips during peak use
Cons
  • Lagging reports
  • A bit pricey
Summary

Epic Systems, founded in 1979 and headquartered in Verona, Wisconsin, is one of the most widely used EHR providers in the United States, with their platform serving over 325 million patients worldwide. Their Epic EHR system is designed for diverse healthcare settings, including large hospitals, small practices, mental health facilities, and specialty clinics. Key features include specialty-specific modules for over 60 areas of medicine, role-based user interfaces, AI-powered clinical documentation, telehealth capabilities, patient engagement tools through MyChart, and strong interoperability with labs, pharmacies, and imaging centers. Epic’s pricing is not publicly listed, as costs depend on factors like organization size, chosen modules, hosting model, and training needs. Setup options include full enterprise deployment, Community Connect for smaller practices, Garden Plot for mid-sized groups, and Epic Sonnet with core features.

Summary

NueMD, founded in 1993 and based in Georgia, was a long-standing provider of healthcare software solutions designed to support small to mid-sized practices and university health centers. As part of AdvancedMD, they became well known for offering an all-in-one system that combined electronic health records (EHR), practice management tools, and medical billing software. Their cloud-based platform eliminated the hassle of installations and updates, making it easier for healthcare providers to focus on patient care rather than administrative tasks. Key features included electronic medical records, e-prescribing, lab report tracking, online scheduling, integrated credit card processing, and one-click paper claims. Practices also benefited from secure patient portals, reminders, charting tools, and customizable templates that improved workflow and data accuracy. Mobile access further added to the system’s flexibility, allowing providers to manage patient records, lab results, and attachments from anywhere. Customers often highlighted the platform’s ease of use, accessibility, and responsive customer support team. Training sessions, a knowledge base, and 24/7 live assistance helped practices maximize the software’s value. Pricing began at $149 per provider, per month on a subscription basis, with custom quotes available for practices that required advanced features such as revenue cycle management or complex scheduling needs.

Quick Stats
  • Pricing : Starting at $5000
  • Free Trial : Unavailable
  • AI Features : Available
  • Specialty Support : Available
  • HIPAA Compliance : Available
  • Payment Methods : Available
  • BBB Rating : N/R
  • Customer Satisfaction : Good
Quick Stats
  • Pricing : Starting at $149 per month
  • Free Trial : Unavailable
  • AI Features : Unavailable
  • Specialty Support : Available
  • HIPAA Compliance : Available
  • Practice Size Fit : Small to mid-sized practices, university health centers
  • Payment Methods : Available
  • BBB Rating : NR
  • Customer Satisfaction : Fair
Selling Points
  • Customizable
  • Comprehensive AI support across care and operations
Selling Points
  • High value for money
  • Very easy to use
  • Feature-rich
  • Great customer support
  • Excellent rep
Core EHR & Admin Features
  • Automated Billing & Claims
  • Built-In Telehealth
  • Customizable Templates Management
  • e-Prescribing
  • Lab/Imaging Integration
  • Multi-Location Support
  • Online Scheduling
  • Patient Payment Processing
  • Revenue Cycle Analytics
  • Self-Service Patient Portal
  • Software- or AI-Assisted Charting
  • Voice-to-Text Dictation
Core EHR & Admin Features
  • Automated Billing & Claims
  • Built-In Telehealth
  • Customizable Templates Management
  • e-Prescribing
  • Lab/Imaging Integration
  • Multi-Location Support
  • Online Scheduling
  • Patient Payment Processing
  • Revenue Cycle Analytics
  • Self-Service Patient Portal
  • Software- or AI-Assisted Charting
  • Voice-to-Text Dictation
Integrations
  • API Access
  • Major EHR/PM Systems (e.g., Epic, Cerner)
  • Payment Processors
  • Zapier/Workflow Automation
Integrations
  • API Access
  • Major EHR/PM Systems (e.g., Epic, Cerner)
  • Payment Processors
  • Zapier/Workflow Automation
Customer Support & Resources
  • Email
  • FAQs
  • Guided Training / Onboarding
  • Help Center / Knowledge Base
  • Live Chat
  • Phone
  • Ticketing
  • Video Demos / Webinars
Customer Support & Resources
  • Email
  • FAQs
  • Guided Training / Onboarding
  • Help Center / Knowledge Base
  • Live Chat
  • Phone
  • Ticketing
  • Video Demos / Webinars
Billing & Contract Policies
  • Cancellation Penalties
  • Data Export / Portability Fees Disclosed
  • Grace Period for Cancellation
  • Month-to-Month Plan Available
  • Transparent Pricing
  • Uptime SLA Published
Billing & Contract Policies
  • Cancellation Penalties
  • Data Export / Portability Fees Disclosed
  • Grace Period for Cancellation
  • Month-to-Month Plan Available
  • Transparent Pricing
  • Uptime SLA Published

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