SpotOn POS: Technology That Performs

About SpotOn POS

SpotOn is a company that offers point of sale systems solutions that has four systems of POS. But that is not all, its merchant services also offer marketing services, payroll services, loyalty programs, websites, and review management. 

SpotOn's point of sale systems are designed for retail stores and restaurants. The company offers multiple options for hardware devices, ranging from an all-in-one package to individual devices, such as printers, card readers, and monitors.

One of the best services offered by SpotOn is SpotOn Poynt. It is an exceptionally flexible point of sale system that you can use as a terminal for your store's direct sales; you can add a catalog if you need one, but the POS system can also be used with no product catalog.

SpotOn has got unique customer service that customers always praise. As for SpotOn's prices, they vary depending on the plan you pick, but all in all, they are about the average prices for the industry; adding more features and add-ons for your business may result in a higher price, but prices remain affordable. The company has a sales team that will always be ready and happy to help you with any question you have.
 

SpotOn Features, Plans, and Pricing

SpotOn offers four types of point of sale systems that you can choose from depending on your business needs, desired features, budget, and more.

SpotOn Restaurant

SpotOn's restaurant point of sale system is designed for all types of restaurants: Quick service, full service, and fine dining, as well as bars, nightclubs, and pizzerias. The following are the features that you can find in the Restaurant plan:

• Split orders – with this feature, your employees can easily and quickly split bills when needed.
   
• Table layouts – you can send orders directly to the kitchen or bar. Your customers can also pay at the table with EMV, Apple Pay, or Android Pay.
   
• Sales and inventory management – you can customize a menu, add all ingredients and their values, and track every sale made.
   
• Employee management – you can track every employee's working hours and the sales they make.
   
• Online ordering – you can create a menu customized for online ordering. 
   
• Automatic software updates – SpotOn's software will automatically update when needed, sparing you the hassle of manually updating anything. 
   
• Reporting – you will be able to receive real-time reports of data regarding your sales, payment type, cost analytics, fraud protection, and other reports on special events your restaurant has like happy hours and more. 
   
• Backup router – this feature is vital for making sure your POS is always working, even during a power outage.
   
• Integrations – supported third-party integrations include Paycom, Intuit Quickbooks, and ItsaCheckmate.
   

If you decide to use SpotOn's restaurant POS, you will need to buy their hardware devices in a package that you pay for at a one-time upfront cost. You will also pay a monthly subscription for the SpotOn software.

The restaurant hardware package includes a touchscreen monitor, cash drawer, receipt printer, card terminal, and backup router.

SpotOn Restaurant's subscription is $65 per month for the software.

As for the hardware's one-time payment, it depends on which devices you decide to buy. 
 

SpotOn Poynt

This is a different type of POS, slightly different from the full POS system. The Poynt POS system works as a retail POS that supports using a product catalog; however, your employees can also use this POS with no product catalog at all. This can be very useful if your business has irregular schedules or if your products' prices are not fixed. 

Here are the features that you can find in SpotOn Poynt:

• Terminal mode – this mode can be used for your store's direct sales without needing to have a product catalog at all.
   
• POS mode – this mode is the more typical POS feature; it can be used to create and maintain a full product catalog.
   
• Cataloging features – with this feature you can classify your products into different categories.
   
• Open Items – this feature makes online shopping much easier; customers can add items to their carts while still shopping.
   
• Two screens – one screen is for the employee to make the sale; the other screen is for the customer to accept the payment. 
   
• Customizable taxes – you can customize your taxes and the Poynt system will automatically add them during checkout.
   
• Convenience fees and discounts – this lets the system automatically add fees or discounts during checkout.
   
• Varied payments – your customers can pay using cards, cash, mobile pay, and gift cards.
   
• Built-in scanner – this feature makes it easy and simple to scan a product's barcode.
   
• Built-in thermal printer – your employees can easily print out receipts (receipts can also be sent to the customer's email).
   
• Support for cash drawers and external receipt printer – these are extra hardware devices you can add by paying more.

The hardware devices that you will buy for this plan also work with two additional paid SpotOn services which are Marketing and Loyalty. The additional services will gather your customers' data during checkout (after asking for their permission), and this data can be later used to create loyalty programs, where you can reward your most loyal customers with points that can be exchanged for store cash. This data can also be helpful for customizing and running marketing campaigns. 

The subscription for this plan is $15 per month, making it the cheapest among all plans.

As for the hardware's one-time payment, it depends on which devices you decide to buy. 

SpotOn Register

With SpotOn Register, you will enjoy a range of POS features, including:

• Varied payments – your customers can pay using cards, cash, mobile pay, and gift cards.
   
• Employee management – you can track your employees' working hours, as they will punch in and out using the system.
   
• Supports multiple locations – you can integrate the system in your online and physical stores.
   
• Sales and inventory management – you can customize a menu, add all ingredients and their values, and track every sale made.
   
• Customizable receipts – you can customize your receipts to add certain fees, discounts, and so on.
   
• Reporting – you will be able to receive real-time reports of data regarding your sales, payment type, cost analytics, fraud protection, and other reports on special events your store has.
   
• SpotOn Marketing and Loyalty – these additional services will gather your customers' data during checkout (after asking for their permission), and this data can be later used to create loyalty programs, where you can reward your most loyal customers with points that can be exchanged for store cash. This data can also be helpful for customizing and running marketing campaigns. 

SpotOn Restaurant's subscription is $65 per month for the software as well as a one-time payment for the hardware.
 

SpotOn Register Lite

This option can be useful if you don't want to opt for the full register. SpotOn Register Lite is a single hardware device that includes multiple features you will need for your business, except for a cash drawer. However, the software will support it anyway, as it includes everything supported in the Register package, including sales and inventory, employee management, reporting, and custom receipts.

Here is everything you need to know about this hardware device:

• Built-in card reader – supported payment methods are EMV, Apple Pay, Android Pay, and gift cards
• 8″ merchant-facing touchscreen display
• 4.3″ customer-facing display
• Built-in receipt printer

SpotOn Restaurant's subscription is $45 per month for the software as well as a one-time payment for the hardware.

If you are only looking for a card reader rather than a full package, you can opt for SpotOn Mobile; with this plan, you get a card reader that you can attach to any existing device, like Android or iOS smartphones or tablets.
 

Customer Support

SpotOn is well-known for its “concierge-style” customer service. This exceptional customer service is included in every plan and for everyone.

You can refer to SpotOn's help center for articles and blogs regarding their point of sale systems and services. The website also provides help through user guides, online videos, and case studies.

If you can't find an answer to your question, you can contact their customer support team as follows:

• Live chat
• Phone support 24/7 at (877) 814-4102
• Email support 24/7 at [email protected]
   

Final Verdict

Finding the right point of sale system could take your business to levels of success you have only dreamt of. After closely studying and analyzing SpotOn POS, we concluded that it is one of the best POS systems on the market.

If you are still unsure about your decision, you can check our list of the best POS systems on the market for more comparisons.