CreditRepair.com: Personalized Credit Repair Services

CreditRepair.com in Brief

CreditRepair.com is a subsidiary of Progrexion, a financial services company that offers consumer credit report repair services, and is also the parent company of Lexington Law. They have been dedicated to helping individuals improve their credit since their inception in 2012, have served around one million clients, and facilitated the removal of over five million collections from credit reports. They aim to empower individuals to achieve better financial health, with their stated core mission being to assist clients with bad credit in developing a healthier financial state by addressing negative items and promoting positive credit habits. As such, they have established themselves as prominent players in the credit repair industry. While their primary operations are based in Salt Lake City and Phoenix, their services extend to 38 states through online platforms and phone communication.

CreditRepair.com offers a comprehensive range of credit repair services designed to address unfair, inaccurate, or unverified negative items on credit reports; this may include late payments or charge-offs. The process begins with an analysis of the client's credit reports to identify questionable items. The company then challenges these items with credit bureaus and creditors. If these items cannot be verified as accurate, they must be removed. Additionally, they help clients develop smart credit habits to maintain and improve their credit scores over time. The company’s services operate in compliance with regulations such as the Fair Credit Reporting Act (FCRA), Credit Repair Organizations Act (CROA), and Gramm-Leach-Bliley Act (GLBA). CreditRepair.com offers various service plans of differing strengths and pricing levels, and their clients can cancel their services at any time.

Keep in mind, however, that they don't offer any debt settlement services or credit counseling, and that they also cannot dispute any negative items on your report unless you can prove it comes from inaccurate information. Additionally, CreditRepair.com does not promise to increase your credit score, as according to the CROA, credit repair companies cannot guarantee an improved credit score.

In 2019, the Consumer Financial Protection Bureau (CFPB) filed a lawsuit against CreditRepair.com and affiliated companies for illegally collecting advance fees through telemarketing, in violation of the Telemarketing Sales Rule (TSR). The court ruled in favor of the CFPB in August of 2023, resulting in a $2.7 billion settlement, a 10-year ban on telemarketing credit repair services, and a bankruptcy filing by the companies. This settlement aimed to provide remedy to over four million affected consumers and enforce stricter regulatory compliance within the credit repair industry. Despite this, they have built a solid reputation in the credit repair industry. However, their Better Business Bureau (BBB) profile is currently being updated, so they don't hold BBB accreditation or a rating. The company has been recognized for their extensive client support and effective service. They have assisted in removing over seven million negative items from clients' credit reports. CreditRepair.com’s commitment to customer satisfaction is evident in their numerous positive reviews, with clients praising the company for their reliable and efficient service.

CreditRepair.com Features & Services

CreditRepair.com offers a comprehensive suite of services designed to help clients improve their credit scores and maintain financial health. Below is an overview of the key features and services they may provide to address various credit issues effectively.

• Consultation and credit report analysis: They offer you an initial free consultation to assess your credit situation and determine the best course of action. A credit specialist would then examine your credit report to identify inaccuracies or negative items that may be harming your credit score. This thorough analysis helps pinpoint the exact issues that need to be disputed or corrected
• Personalized credit improvement plan: After analyzing your report and situation, they may come up with a customized plan tailored to your unique credit situation, designed to improve your credit score effectively
• Debt validation: They may send letters to your creditors or debt collectors to request proof of debt validity. They review the provided documentation to ensure accuracy and, if necessary, dispute unvalidated debts with the credit bureaus. This process helps protect consumer rights and ensures only accurate information is reported on your credit report
• Dispute letters: They can draft and send dispute letters to the credit bureaus on your behalf to challenge inaccurate or unfair items on your credit report
• Creditor interventions: The service contacts creditors directly to address inaccuracies and negotiate the removal of negative items from your credit report
• Credit monitoring: This involves the continuous monitoring of your credit reports from all three major bureaus— Equifax, Experian, and TransUnion— to track changes and ensure the accuracy of information
• Cease and desist letters: They may send letters to debt collectors to stop them from contacting you, which can help manage harassment and stress
• Goodwill letters: They may also draft and send letters to creditors to request the removal of negative items from your credit report as a goodwill gesture
• Identity theft protection: They may provide certain measures and advice to help protect you against identity theft, including monitoring and alerting you to suspicious activities

Additional perks

Outside of their specific repair services and efforts, they provide a few useful perks:

• Credit score estimator and tracking: You can utilize their interactive tool to estimate your credit score based on various scenarios, and track your credit score over time to see how different actions affect it. Additionally, they allow you to get a quick snapshot of your current credit status, highlighting key areas for improvement and immediate actions
• Comprehensive credit education: You may access detailed guides on disputing credit reports and understanding credit scoring, along with a wealth of educational materials such as articles, blogs, and FAQs to help you manage your credit effectively. You may also gain insights into how debt settlement and other credit repair actions might impact your taxes
• Mobile app: They provide a user-friendly mobile application to manage your credit repair process on the go, track progress, view reports, and contact support
• Financial planning tools: They offer tools and advice to help manage your finances better, improve your credit, and plan for future financial health
• Referral program: You can earn discounts on your service fees by referring new clients to CreditRepair.com

CreditRepair.com Plans & Prices

They offer three distinct plans with varying levels of service to cater to different credit repair needs. Each plan includes a combination of an initial work fee and a monthly fee designed to provide comprehensive support for improving your credit score. Here’s an overview of their plans and associated costs:

• Direct: This is their most basic plan, which includes an initial work fee of $69.95 and a monthly fee of $69.95. It provides credit bureau challenges, inquiry assists, and goodwill interventions. Additionally, you receive quarterly credit score updates to monitor your progress
• Standard: This is a moderately aggressive package that has an initial work fee of $99.95 and a monthly fee of $99.95. Building on the Direct package, this plan includes everything offered there, including FICO score inquiry assistance and enhanced dispute options for more complex credit issues. This plan is ideal for those needing more comprehensive support in addressing credit report inaccuracies
• Advanced: Their most aggressive plan includes an initial work fee of $119.95 and a monthly fee of $119.95. The Advanced package encompasses all the Standard package features and adds monthly credit score updates, additional challenges, and cease-and-desist interventions. Furthermore, it includes identity theft protection and personal financial planning tools, making it the most extensive option for those seeking thorough credit repair and financial management assistance

For the most accurate and current information, you should inquire through CreditRepair.com’s official website.

The Advantages of CreditRepair.com

• Comprehensive approach: CreditRepair.com offers a multi-step process, including credit report analysis, dispute generation, creditor intervention, and credit monitoring
• Significant score improvement potential: Many customers report notable increases in their credit scores, with some seeing improvements of up to 50 points within a few months. This can make a significant difference in qualifying for loans and obtaining better interest rates
• Many educational resources: They offer a wide range of educational materials on their website. These resources cover various topics, including credit management, debt negotiation, and understanding credit scores, which may help you make informed financial decisions 
• User-friendly mobile app: The CreditRepair.com app is praised for its convenience and features. It includes tools for tracking credit scores, monitoring progress, and managing disputes, all from a mobile device. The app also supports biometric login for enhanced security 
• Multiple service packages: They offer various plans that cater to different needs and budgets. This flexibility allows you to choose a package that suits your specific credit repair requirements, ranging from basic to more comprehensive services
• Additional perks: The website also offers features like a credit score estimator, financial planning tools, and a referral program with discounts

Why You May Not Choose CreditRepair.com

• No money-back guarantee: Unlike some competitors, CreditRepair.com does not offer a money-back guarantee. This means that if you are dissatisfied with the service, you may not be able to get a refund
• Recent legal and accreditation issues: They have faced recent legal issues in the form of a lawsuit from the CFPB for deceptive marketing practices. Additionally, the company previously had a poor rating from the BBB, and they are currently unrated and unaccredited
• Limited availability in the US: They are not available in all states, which limits their nationwide accessibility to you. Specifically, you cannot use their services if you live in the states of Colorado, Georgia, Kansas, Maine, Maryland, Michigan, Minnesota, Mississippi, Ohio, Oregon, South Carolina, and Wisconsin

The Customer Experience at CreditRepair.com

The company gets fairly negative reviews from their customers on Trustpilot, with a review score of 1.8 out of 5. There are more positive reviews to be found about the company online, although not on any independent review sites like Trustpilot. That said, their apps mostly receive praise, with customer review scores of 4.2 and 4.7 out of 5 on their Google Play and Apple App store pages, respectively.

Positive feedback

Many customers report significant improvements in their credit scores after using CreditRepair.com, with some seeing increases of up to 50 points within a few months. Users appreciate the professional and knowledgeable customer service, noting that representatives are helpful and informative in addressing credit issues. Regular updates on progress and the effective removal of negative items from credit reports are commonly highlighted as positive aspects of the service. The convenience of their mobile app, which offers features like score tracking and personalized game plans, along with comprehensive educational resources, also receives high praise from users. The app’s user-friendly interface and security features, such as biometric login, contribute to the overall positive feedback.

Critical feedback

On the other hand, much of the feedback they receive is quite critical, with criticisms including issues with billing, such as unexpected charges after cancellation and difficulties accessing accounts. Some customers feel the service is ineffective, noting no change in their credit scores despite months of payments. Complaints about pushy sales tactics and unprofessional behavior from representatives are also common.

CreditRepair.com typically responds promptly and courteously to reviews, expressing regret for any dissatisfaction and offering to address concerns privately. They emphasize member satisfaction and follow-up with personalized assistance to resolve issues, though some users report mixed results from these interactions.

CreditRepair.com Customer Support

There are multiple ways to contact CreditRepair.com. You can call them at 1-800-232-6499, Monday through Friday, from 7:00 AM to 7:00 PM MST, or use their online chat support, which is available during the same hours. You can also log in to your account for further support options, including email support. Additionally, their mobile app provides on-the-go access to customer support features and updates.

For more assistance, visit their FAQs page or explore their educational resources, including guides and articles on their blog and credit education pages. 

Final Thoughts

CreditRepair.com is a rather notable credit repair service provider that has been known to assist individuals in improving their credit scores by addressing inaccuracies and disputes on credit reports. By offering a range of services, from credit report analysis to creditor interventions, they aim to enhance the financial health of their clients through personalized credit improvement plans and comprehensive educational resources.

However, while CreditRepair.com provides significant advantages, including professional customer service, substantial credit score improvements, and a user-friendly mobile app, they also have some notable drawbacks. These include the absence of a money-back guarantee, recent legal issues involving TSR violations, and limited service availability in certain states. Potential customers should weigh these factors carefully, considering both the positive aspects and the potential risks before deciding if CreditRepair.com is the right choice for their credit repair needs.

We aim to assist you in conducting thorough research and understanding all available options in order to help you select the best approach to achieve your credit goals. To aid you in making an informed decision, we offer reviews of several credit repair companies on our website. Additionally, our comparison tool enables you to evaluate your top choices side by side. For further insights, our blog contains numerous articles that explore various aspects of credit repair services. We hope these resources will make your journey to financial stability smoother and more informed.

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