1-VoIP: Affordable & Feature-Rich Business Phone Solutions

At a Glance

Headquartered in Oklahoma, 1-VoIP is a leading provider of business phone systems, offering both business and residential services since 2005. 1-VoIP emphasizes security features like password protection to safeguard clients' communications alongside providing clear call quality. Their partnership with Nomorobo has filtered over 7 million unwanted telemarketers and robocalls, highlighting their commitment to customer satisfaction. 1-VoIP's mission and vision center around delivering comprehensive VoIP solutions that offer superior value to businesses through remarkable customer experiences and building lasting relationships with employees, customers, partners, and their community. They strive to provide constant uptime and ease of use in their VoIP systems while promoting social and entrepreneurial sustainability initiatives.

1-VoIP Features

Digital call forwarding: 1-VoIP's call forwarding technology allows you to automatically transfer incoming calls to other lines, such as mobile phones and landlines. This ensures that you never miss an important call, even if you're not at your workplace.

Digital softphone: This feature allows you to make and take calls straight from your computer or mobile device using a headset or the built-in microphone and speakers. You can access this feature for free through the ZoiPer app on any platform as long as you have internet access.

Phone number conversion: If you decide to purchase 1-Voip's services, you can keep your current phone number or have a new one assigned to you. This ensures a smooth transfer to the new system by removing the need to change your contact information with clients and partners.

Call recording: the company's call recording feature allows you to capture calls for compliance, quality control, or training purposes. All your recorded inbound and outbound calls are stored in the cloud for convenient access and retrieval.

Virtual fax: The virtual fax feature allows you to send and receive faxes straight from your email inbox. This greatly benefits businesses that frequently need to share paperwork with partners and clients.
Live chat: The company provides direct access to their support team using the instant chat feature available on their website. This allows companies to receive assistance within seconds, eliminating the need to be put on hold or experience any delays.

Custom announcements: The VoIP provider enables companies to build personalized announcements to broadcast to callers. These announcements can consist of pre-recorded messages announcing changes to company hours, holiday schedules, or other critical information.

Queue music: When callers are put on hold, 1-VoIP offers the option of playing music or custom audio files. This function improves the caller experience by decreasing the chance of callers hanging up while waiting for an agent.

Extension-to-extension calling: Each employee is given a unique 4-digit extension number, which allows them to readily reach colleagues regardless of their location as long as they are online. This feature allows employees to rapidly contact particular people or teams, eliminating the need to dial the main company number. This is valuable for firms with several offices or remote workers, as it allows for smooth communication across various locations.

Pricing & Plans

1-VoIP offers tailored quotes on their website to simplify your decision-making. You can also place your order and activate your VoIP service from anywhere in the U.S. through their order link.

• Metered plan: The Metered plan, priced at $14.97 per month per extension, is 1-VoIP's most affordable package. This plan provides all features and allows companies to keep their current phone number or select a new one. Features include fax lines, toll-free VoIP phones, and conference bridges, cell phone redirect, customizable caller ID, extension monitoring, call parking, intercom, auto attendant, and voicemail. It is important to keep in mind that this plan doesn't have unlimited calls and that the calls are billed per minute used
• Corporate plan: The Corporate plan is $19.97 per month per extension. This also includes all features, but it also comes at a lower monthly cost
• Professional plan: The Professional plan, priced at $29.97 per month per extension, includes all of 1-VoIP's services and offers a lower starting price compared to the Corporate plan. This plan comes with a phone number for each extension

Advantages

SIP Trunking

Using the Session Initiation Protocol (SIP), 1-VoIP provides a service ideal for businesses that use IP PBX software that combines current phone systems with VoIP technology. SIP trunking's Key features include scalability for adjusting channels as needed, significant cost savings compared to fixed PRI access, local access numbers to lower long-distance charges, multi-location support for unified communication across offices, seamless integration with existing systems, and strong security measures, including encryption and authentication, which guarantees the integrity of business communications. This addon starts at $4.95 per number per month with unlimited incoming minutes anywhere in the US and Canada and can also be used by any mainstream PBX system.

Customizable options

1-VoIP enables companies to tailor their phone system to their own requirements. This involves customizing services like call forwarding, call screening, and call recording to meet the company's particular needs. This degree of personalization guarantees that the system is set up for optimal effectiveness and output.

24/7 customer support

Their round-the-clock customer service guarantees that any problems or queries are resolved quickly and effectively. This support is essential for companies that run around the clock or have international operations because it ensures that technological issues don't impede productivity and communication.

No contract requirement

Because 1-VoIP does not require contracts, organizations have the freedom to modify their communication requirements as their needs change. This is especially helpful for startups or small enterprises that may need to scale up or down quickly.

No cancellation fee

Since 1-VoIP does not impose cancellation costs, organizations can easily move to a new provider if necessary. The absence of a cancellation charge guarantees that companies can adjust to changing conditions without facing extra expenses and removes the possibility of being tied into a contract.

Auto attendant

Businesses can automate their receptionist tasks by using 1-VoIP's auto attendant feature, which routes incoming calls to the right employees or departments. This function guarantees that calls are handled and routed efficiently, which is especially helpful for firms with numerous locations or high call volumes.

Robocall & telemarketers prevention

Through their partnership with NOMOROBO, 1-VoIP enables companies to filter telemarketers and robocalls, preventing unsolicited calls from interfering with enterprises. This feature is essential for companies that wish to maintain a professional appearance and shield their staff from unsolicited solicitations.

Disadvantages

Absence of SMS features

1-VoIP’s current business plan lacks SMS capabilities, limiting communication options, reducing flexibility, and possibly placing customers at a competitive disadvantage. The absence of SMS restricts businesses from using text messaging for time-sensitive communications, forcing them to seek additional providers and increasing complexity.

No video conferencing functionality

Despite providing a variety of VoIP capabilities and plans, the company does not have a built-in video conferencing function. Companies who need to collaborate and have video meetings will need to search elsewhere or combine 1-VoIP with a third-party video conferencing solution.

Team messaging not available

The lack of team messaging technologies might impede smooth teamwork and instantaneous communication, thus affecting the organization's production and efficiency. Businesses relying on team messaging for quick exchanges, group discussions, and file sharing may experience operational hindrances when using 1-VoIP for communication.

Customer Experience

Although they have few to no ratings on popular review sites like the BBB and G2, they have garnered some on less popular ones. Nonetheless, they received a B- on the BBB, a 3 out of 5 on G2, and a perfect 5 out of 5 on Capterra.

Positive feedback

Customers constantly compliment 1-VoIP on their great service quality and customer assistance. Many reviews praised the excellent call quality, dependability, and simplicity of setup. Anti-spam and electronic fax services are usually cited as useful and user-friendly features. Customers like 1-VoIP's pricing, stating that the price is acceptable given the high quality of service offered. Furthermore, the company's technical support staff is praised for their expertise, timeliness, and ability to address problems swiftly. Overall, most users are satisfied with the network uptime and their collection of great features, demonstrating a high degree of dependability from the service provider.

Negative feedback

On the flipside, some users have reported occasional call dropouts and service outages. Several customers have reported difficulty canceling their subscriptions, while others have found the website, dashboard, and user interface difficult to use, especially for technical activities. There are also concerns regarding hidden fees and dishonest advertising methods, which have caused displeasure among some customers. Furthermore, a few customers have experienced issues throughout the porting process, resulting in temporary service outages and other inconveniences.

How Do I Contact 1-VoIP?

There are several ways to contact 1-VoIP’s different departments. You can reach out to their customer service department at 888-369-VOIP (8647) or email them at [email protected]. You can also contact their technical support at 888-661-VOIP (8647) or email them at [email protected]. Additionally, you can message them or explore other contact options on their website. Lastly, you can stay up to date with their latest products and offers by following them on their social media pages Facebook, Twitter, and LinkedIn.

Conclusion

In summary, 1-VoIP is a leading supplier of VoIP services, catering to residential and business demands with an emphasis on crystal-clear call quality and powerful security measures. Established in 2005, they provide a broad assortment of features, including digital call forwarding, virtual fax, and live chat, with various tailored prices and plans. While praised for their service quality, the company has certain drawbacks, such as occasional system failures, hidden charges, and a lack of essential functions like SMS and video conferencing. 

Your needs and preferences determine whether 1-VoIP meets your corporate communication demands. If you want to learn more about VoIP providers, check out our list of the best business phone system companies. Once you've narrowed down your options, you can use our comparison tool to help you make your final decision. Finally, check out our blog for useful advice on running and expanding your company's communications.

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