trusted form1 VoIP vs Aircall | Several.com
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1 VoIP vs Aircall

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Pros
  • Customizable options
  • 24/7 customer support
  • Auto attendant
Pros
  • Unlimited calling (US & Canada)
  • Affordable add-on numbers
  • Serves many industries and business sizes
  • 7-day free trial available
  • Call recording offered as standard
Cons
  • Lack of SMS capabilities
  • Lacks video conferencing
  • Team messaging unavailable
Cons
  • No UCaaS solutions provided (video calls, fax)
  • 3-user minimum for monthly plan
  • Could be pricey
Summary

1-VoIP, founded in 2005 and located in Oklahoma, has established themselves as a leading supplier of business phone systems. With 40 years of combined experience, they provide fast and secure communication for companies by including features such as SIP trunking, robocall avoidance, and auto attendants. Their dedication to client satisfaction shines in their flexible pricing plans and no-contract policy, which allows companies to tailor their communication solutions without making long-term commitments. 1-VoIP prioritizes security and compliance, implementing strong safeguards to protect sensitive information and guarantee regulatory conformance. They are well-known for their dependability and great customer service and remain a popular option for organizations seeking innovative and user-friendly communication solutions.

Summary

Aircall is a cloud-based telecommunications technology company offering business phone services to international businesses, serving many industries. Founded in 2014, with an office in New York City, they provide progressive phone communication tools, call analytics, collaboration, productivity features, and integration with various platforms and apps. Aircall takes call and data security seriously and has security and compliance controls based on ISO Information Security Standards and NIST Standards. Aircall has won multiple awards for their technology and customer service, including being named Leaders by G2 and receiving the Stevie Award for Customer Service. They've exceeded $100M in annual recurring revenue for 2022, but don't have BBB accreditation. Aircall prioritizes customer satisfaction and receives more positive reviews than negative ones.

Quick Stats
  • Free Video Conferencing : False
  • Business Size Supported : Any
  • Transparent Pricing : True
  • Pricing Model : Monthly subscription
  • Customer Experience : Excellent
  • Trustpilot Score : N/R
  • BBB Rating : B-
Quick Stats
  • Free Desktop App : True
  • Free Video Conferencing : False
  • Business Size Supported : Any
  • Transparent Pricing : True
  • Pricing Model : Per month per user
  • Customer Experience : Good
  • Trustpilot Score : 3.4 out of 5
  • BBB Rating : F
Selling Points
  • SIP Trunking
  • No contract requirement
  • No cancellation fee
  • Robocall & telemarketers prevention
Selling Points
  • Multiple customer support options via email, phone, and live chat
  • Extensive integrations
  • Robust SMS and domestic call allowance
Services Offered
  • Call Analytics
  • Call Monitoring (User Management)
  • Call Recording & Voicemails
  • Cellphone Compatability
  • Cloud-Based Services
  • Desktop Application
  • Undisclosed
    Existing Hardware Compatability
  • International Telephone
  • International Toll-Free Number
  • Internet Fax
  • Local Numbers for All Users
  • Mobile App
  • Real-Time Reports
  • Team Messaging
  • Third-Party Software Integrations
  • Unified Communications as a Service (UCaaS)
  • Unlimited Calls
  • Unlimited SMS
  • Video Conferencing
  • Undisclosed
    Virtual Assistant/Receptionist
  • Virtual Phone Numbers
  • Voicemail to Email
Services Offered
  • Call Analytics
  • Call Monitoring (User Management)
  • Call Recording & Voicemails
  • Cellphone Compatability
  • Cloud-Based Services
  • Desktop Application
  • Undisclosed
    Existing Hardware Compatability
  • International Telephone
  • International Toll-Free Number
  • Internet Fax
  • Local Numbers for All Users
  • Mobile App
  • Real-Time Reports
  • Team Messaging
  • Third-Party Software Integrations
  • Unified Communications as a Service (UCaaS)
  • Unlimited Calls
  • Undisclosed
    Unlimited SMS
  • Video Conferencing
  • Virtual Assistant/Receptionist
  • Virtual Phone Numbers
  • Voicemail to Email
Compatibility
  • Android
  • iOS
  • macOS
  • Windows
Compatibility
  • Android
  • iOS
  • macOS
  • Windows
In-House Hardware Options
  • Adapters (Analog to VoIP)
  • Headsets
  • Intercom & Paging
  • IP Conference Phones
  • IP Desk Phones
  • Wi-Fi (Cordless) Phones
In-House Hardware Options
  • Adapters (Analog to VoIP)
  • Undisclosed
    Headsets
  • Undisclosed
    Intercom & Paging
  • IP Conference Phones
  • IP Desk Phones
  • Wi-Fi (Cordless) Phones
Training
  • Undisclosed
    Documentation
  • Undisclosed
    In-Person
  • Undisclosed
    Live Online
  • Videos
  • Webinars
Training
  • Documentation
  • In-Person
  • Live Online
  • Videos
  • Webinars
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Social Media
Customer Support
  • Demos
  • Email
  • FAQs
  • Help Guides
  • Live Chat
  • Mobile Application
  • Phone
  • Social Media

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