Zingle Review: Top Features and Pricing
Medallia Zingle has been providing text message marketing services since 2019. It has been offering great benefits and features that drive its customer's revenue and delight their customers. More than 2,000 businesses are innovating with Zingle, such as Hyatt, and InterContinental, and more!
Zingle Business Text Messaging offers intuitive software designed to meet businesses' needs of different sizes. It provides communication solutions to businesses and gives them the ability to engage with their customers in real-time and through text messages.
Zingle features an intuitive, user-friendly dashboard, where you can oversee your customers' details such as analytics, contact information, history, and more. Zingle also seamlessly integrates with a number of applications and popular messaging apps such as Whatsapp, WeChat, and Facebook Messenger to provide extra capabilities.
In 2017, Zingle invested in Artificial Intelligence to expedite its machine learning potential and real-time response optimization for businesses' benefits to better serve their customers. In addition, artificial intelligence helps improve recognition for priority messages and intent-based automation against missed messages.
Zingle does not advertise any plans and prices for its services, as they are all quote-based. Instead, you will need to get in touch with their team, and they will offer you a package that suits your business's needs.
Moreover, you can also request a free trial that spans three days. The free trial includes 1,000 text messages and 20 outbound call minutes. To request a free trial, you need only to head to their website, click on "Try for Free" on top of the page, and fill a short form about your business. Other online reviews and customer reviews have mentioned their pricing starts at $179.0 per month.
One of Zingle's best features is its team inbox, which centralizes communications as it is cloud-based. The team inbox is designed to simplify text communications between businesses and customers; team members can access text requests, suggestions, and queries from customers.
Multichannel messaging allows you to respond to customers that use different messaging applications from one place, thanks to Zingle's seamless integrations with those apps.
Automation is a very handy text message marketing feature that allows you to create triggers and actions to automate responses for different scenarios. Such automation can help turn your leads into customers as you personalize messages for them.
Analytics and Reporting
In-depth analytics and reports are important to get all the insights into your business and see what drives your customers. With the data Zingle provides you, you can measure your team's performance responding to and resolving customer issues, in addition to categorizing customer conversations to help improve decision making and better understand your customers.
Staffing and Recruitment
With automated and manual texts, you can easily engage with and nurture candidates for recruitment. You can send interview reminders and directions, respond in real-time and make schedule changes as they happen. Moreover, you can track your candidate's progress through the tunnel and notify your staff of different assignments.
Two-way text messages allow your customers to inquire about your store's products, place orders and determine pickup options. In addition to retail, stores, and restaurants, pet parents can easily get in touch with veterinaries and schedule appointments or text to refill medication.
Zingle's real-time and two-way conversations provide you with a contactless experience in many industries. Whether hospitality, restaurants, retails, or healthcare, you can manage it all with a simple text. Healthcare institutes can safeguard patients' experience constant communication for appointment scheduling and automating pre-arrival requests.
Zingle seamlessly integrates with countless applications to provide you with extra features. Such extra features and capabilities include flat file imports, customer data ingesting, and more.
You can reach customer support at Zingle by phone, email, or live chat. Blogs, webinars, guides, and case studies are also available on the website's resources to offer you extra help and information about anything you need.
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Communication is key for any successful business, and Zingle offers you that key with its text message marketing platform and services. Its solutions are dedicated to service, optimizing, and growing companies. You can try Zingle's platform for free for three days before making a subscription. Its prices are not advertised as you will get custom quotes depending on your business's needs. Customer reviews have also praised its user-friendly use and user interface, in addition to scheduling and autoresponder features.