Textedly vs Medallia Concierge

Founded in 2015 and headquartered in Nashville, Tennessee, Textedly provides a cloud-based SMS and MMS marketing service designed for businesses that need fast, reliable communication. Their platform includes bulk text messaging, automated workflows, unlimited contact storage, and tools for managing two-way conversations. They also offer features such as text-to-pay, review-request prompts, advanced scheduling, and integrations with platforms like Zapier, Salesforce, and Mailchimp. Users often highlight the platform’s ease of use, flexible setup, and ability to support a wide range of communication needs. Reviews across major software sites show strong satisfaction with its everyday performance, while feedback on billing and support availability varies by user experience. The company has also undergone structural changes, including an acquisition by Inunity and the merger of Texting Base into the platform, which has expanded its capabilities.

Medallia Concierge, founded in 2001 in California, is built to help businesses manage high volumes of customer communication across text, chat, and other digital channels. They centralize conversations so teams can respond faster, stay organized, and deliver more personalized service. Their platform offers two-way messaging, automated workflows, intent detection, sentiment tracking, roll-up reporting for multi-location brands, and CRM integrations that keep customer data accurate and accessible. Users often praise their faster response times, smoother interactions, and better engagement after switching from calls to messaging, along with helpful templates, tagging tools, and team collaboration through a shared number. Critical reviews mention message delays, disappearing messages, limited filtering, and occasional onboarding challenges. Pricing is fully customized based on messaging volume, number of users, and added automation or AI features, so most businesses request a direct quote tailored to their communication needs.