Textedly Review: Simple Tools for Smarter SMS Campaigns

Company Overview

Textedly began in 2015 and is currently headquartered in Nashville, Tennessee. They operate as a cloud-based SMS and MMS text marketing provider serving small and mid-sized businesses across the United States and beyond. Their platform is built for teams that rely on fast, direct communication, including retail shops, real-estate agencies showing new house listings with details like square feet or full baths, nonprofits, and service-based companies that need to reach customers without complicated tools. 

They focus on mass texting, mass text message broadcasts, mass group text messages and two-way messaging while keeping the setup and daily use simple for users with different levels of technical experience. This includes support for online sms, picture messages, and MMS engagement for promotions or new products on a weekly basis. Their service includes large-scale SMS and MMS campaigns, allowing businesses to send messages to a list of contacts that can reach into the hundreds of thousands. They offer contact management with segmentation options, keyword-based opt-ins, and short code support to help organizations grow their subscriber lists. 

Users can also connect their texting efforts to other software through integrations with platforms like Zapier, Mailchimp, and Salesforce, which helps unify customer communication across text marketing, email marketing, CRM tools, and voice calls. Some plans include tools such as text-to-pay and review-request prompts, which help collect customer reviews and provide instant answers from subscribers. While they highlight free trials and contract-free plans, they do not appear to promote a traditional money-back guarantee.

Textedly has undergone a few structural changes in recent years. Inunity acquired the company in 2022, and in 2025, Texting Base was merged into their platform, expanding their user base and potentially strengthening their product capabilities. Their reputation is generally positive across major software review platforms, where they are often recognized for ease of use and straightforward pricing. They do have a BBB page, but it is not accredited and currently holds a low rating, so readers may want to review that listing for the most up-to-date information.

Company’s Features & Services

Core messaging features

• Bulk SMS and MMS campaigns: Send high-volume text and multimedia messages to large contact lists, whether you want to share promos, alerts, or reminders, and include images, PDFs, or videos when needed
• Two-way texting inbox: Manage replies and conversations in a shared inbox so your team can answer questions, resolve issues, and keep track of past messages in one place
• Extended message length: Go beyond standard 160-character SMS limits, with support for longer messages and MMS campaigns that can carry more detailed information or offers in a single send
• Single and group sends: Choose between one-to-one texts for personal follow-up or mass broadcasts to whole segments, giving you flexibility for both everyday communication and bigger campaigns

Campaign management and automation

• Scheduled and recurring texts: Set messages to go out on specific dates and times, or repeat on daily, weekly, monthly, or yearly cycles so you can cover reminders, renewals, and regular updates without manual work
• Drip campaigns: Build time-delayed text sequences that nurture leads or guide subscribers through a series of messages, such as welcome flows, educational series, or re-engagement campaigns
• Auto replies and conversation triggers: Create automatic responses that fire when someone texts a keyword or specific phrase, helping you answer common questions, confirm signups, or deliver links instantly
• Birthday and occasion messages: Schedule personalized birthday texts or similar date-based messages so contacts receive timely greetings or special offers without extra effort from your team
• AI text assistance: Use built-in AI tools to draft or refine SMS content, which can help teams move faster when they need fresh copy ideas that still match their tone and campaign goals

List growth, opt-ins, and compliance

• Text keywords and “Text to Join”: Let people subscribe by texting a simple keyword to your business number, with each keyword tied to its own group so you can organize campaigns by topic or location
• Web forms and contact uploads: Capture opt-ins directly from your website using hosted forms, then import existing subscriber lists via CSV so you can move current contacts into the platform quickly
• Contact opt-in management: Use built-in tools for managing consent and opt-out requests in line with carrier rules and texting laws, supported by a detailed SMS compliance guide from the provider
• Unlimited contacts and free incoming messages: Store as many contacts as your programs require and receive inbound SMS at no extra charge, which helps keep costs focused on outgoing volume
• Data enrichment and custom fields: Automatically capture details like city, state, and ZIP code from phone numbers, then add custom fields such as names or email addresses to support more targeted messaging

Payments, reviews, and reputation tools

• Text-to-Pay requests: Send secure payment links by SMS so customers can clear invoices or reservations from their phones, while you track completed payments and related revenue inside the platform
• Review request campaigns: Ask customers for Google Business reviews and other feedback through short text prompts and links, helping your team grow ratings and manage online reputation from the same account

Analytics and reporting

• Campaign performance dashboard: Monitor messages sent, replies, new contacts, and payments received so you can see how campaigns perform, compare different broadcasts, and adjust your approach over time
• Survey and voting feedback: Run SMS surveys and text voting so subscribers can share opinions or respond to quick polls, then feed the results into your reporting to understand what your audience prefers

Connections with other tools

• CRM and marketing app connections: Link the service with tools like Salesforce, HubSpot, Mailchimp, Shopify, Slack, Google Sheets, and many others through Zapier and direct app links so contact and campaign data can move between systems
• API access: Use their API to build custom workflows or connect in-house systems, which is useful if you want texting to sit inside your existing tech stack rather than working as a separate channel

Inbox, channels, and user experience

• Omnichannel inbox: View and manage all messaging conversations inside a single inbox that supports assignments, internal workflows, and payment or review requests from one screen
• Voice and AI voice agents: Convert some phone numbers into voice-enabled lines or AI voice agents that can answer calls and handle simple conversations, giving customers another way to reach you using the same provider
• Instagram texting and web access: Add a “text us” button to your Instagram profile and access the dashboard from any browser, including on mobile, so your team can manage outreach and replies on the go
• Personalization, emojis, and rich fonts: Insert first names automatically, include emojis, and apply bold or italic text to make messages feel more personal and attention-grabbing while still coming from a single, central platform

Security, users, and support

• User roles and multi-user access: Add multiple team members with different permission levels so marketing, support, and operations staff can all work in the same account without sharing one login
• Security safeguards and two-factor login: Protect account access with SSL, encryption, and optional two-factor authentication, which adds an extra step when logging in to keep campaigns and contact data safer
• Help center and customer support: Use their help articles, guides, and customer service channels when you need setup help or troubleshooting, with many reviewers on G2 highlighting responsive support as a strong point                    

Plans & Prices

They publicly list their plans and make pricing easy to compare. You can choose between monthly and annual billing, with yearly subscriptions offering about 20 percent more message credits. Their pricing is structured around message volume, and each tier includes a set number of messages, keywords, and standard features. Extra message credits and add-ons are also available, which can affect your total cost each month.

Plans (Annual Billing)

• Free Trial: $0 per month with 50 messages and one keyword included. This tier is meant for testing the platform and exploring its core capabilities
• Basic plan – $29/month: Includes roughly 500–600 messages per month, unlimited contacts, free incoming messages, and one toll-free and one 10DLC number
• Bronze Plan – $49/month: Offers around 1,000–1,200 messages per month, along with the same core features as the Basic plan
• Plus plan – $79/month: Provides about 2,000–2,400 messages per month and includes two custom keywords
• Enterprise Plan – $125/month: Includes roughly 3,500–4,200 messages per month and three custom keywords
• Elite Plan – $169/month: Offers approximately 5,000–6,000 messages per month and four custom keywords
• Business & Higher Tiers – starting around $299/month: Designed for larger organizations with 10,000+ monthly messages and additional keywords. These tiers scale up significantly for high-volume needs

To see the full list of plans and current pricing, you can check their pricing page.

Upsells, Add-Ons, and Fees

• Telecom carrier fees and 10DLC registration fees may apply, ranging from $4 to $44, depending on usage and carrier requirements
• Extra message credits and keywords are optional add-ons, but can meaningfully increase the monthly cost
• Some reviewers note potential fees for additional users or advanced integrations, depending on account configuration

Advantages

• Simple tools that reduce setup time for new users: Their platform is designed to be easy to learn, with clear menus and straightforward controls. This helps small teams or first-time SMS marketers start sending campaigns without a long onboarding process. Users who want quick deployment instead of complex configuration may find this especially helpful
• Unlimited contact storage that supports list growth: Many texting services tie pricing to the size of your subscriber list, but this provider allows unlimited contacts on all plans. Businesses with rapidly expanding audiences can keep building their lists without worrying about extra fees tied to contact volume
• Free incoming messages that keep two-way communication affordable: They do not charge for incoming texts, which lowers overall campaign costs for companies that rely on conversational messaging. This helps teams handle support questions, confirmations, or customer replies without adding to their monthly bill
• Flexible billing options that allow better budgeting: Users can choose between monthly or annual plans, and annual billing increases message allotments by about 20 percent. This flexibility helps businesses match their spending to predictable communication needs and avoid paying for unused features
• Scalable plans that support both small teams and growing brands: With many tiers available, customers can start small and move into higher-volume plans as their outreach expands. This structure lets businesses grow their messaging programs gradually while staying within a system they already understand
• Useful integrations that connect SMS to existing workflows: Connections to tools like Zapier, Salesforce, and Mailchimp allow teams to sync data and automate tasks across multiple systems. This helps reduce manual data entry and makes SMS a smoother part of broader communication strategies
• Automated campaigns that support consistent engagement: Their drip sequences, scheduled messages, and auto-reply features help users maintain regular communication without constant oversight. Businesses can set up recurring reminders, onboarding flows, or re-engagement prompts that run on their own while still feeling personalized
• Payment and review features that extend SMS beyond marketing: With text-to-pay requests and review-request tools available on select plans, businesses can use the platform for customer service, billing, and reputation management. This adds extra value for companies that want to consolidate several tasks into a single tool

Disadvantages

• Rapid price increases between plans: The jumps between message tiers can be steep, and users who outgrow their current allowance may need to upgrade to a much higher-priced plan. This can affect cost predictability for businesses with fluctuating or fast-growing messaging needs, and may pose a challenge to budget-conscious users
• Extra fees for add-ons increase total monthly cost: Additional keywords, extra message credits, and certain telecom registration fees can add up over time. Users who depend heavily on keywords or frequently exceed their message limit may end up paying significantly more than the base plan price
• No widely advertised money-back guarantee: Annual plans do not appear to include a refund window, which may deter customers who want to try the service without a long-term financial commitment. This becomes more important for businesses that are testing SMS for the first time

Customer Experience

Textedly receives a wide range of feedback across major review platforms, creating a mixed but well-documented picture of user satisfaction. They currently hold a 3.6 out of 5 on Trustpilot (based on more than 2,000 reviews), a 4.6 out of 5 on G2 (with over 1,000 reviews), a 4.5 out of 5 on Capterra, and a 5 out of 5 on Google Reviews (with more than 1,000 ratings). On the other hand, they receive a 1.36 out of 5 on the BBB, based on a small number of reviews. 

Positive feedback

Many users praise the platform’s ease of use, often highlighting how simple it feels to set up campaigns, import contacts, and send messages even without prior SMS marketing experience. Several reviewers appreciate the intuitive interface, reporting that it helps them communicate effectively with large groups, whether they are nonprofits, mental health practices, or small businesses. Customer service receives notable praise from long-term users, who say support staff respond quickly, offer clear instructions, and guide them through setup challenges or campaign issues. Reviews also highlight reliability in message delivery and value tools such as reporting, AI-assisted writing, and flexible scheduling features that help organizations maintain consistent communication.

Critical feedback

Negative reviews frequently mention issues with customer support availability, slow responses, or difficulties reaching a live agent when urgent assistance is needed. Several users report frustration with billing practices, including auto-renewal without advance notice, unclear cancellation processes, and the denial of refunds even when requests were made shortly after signup. Some also describe technical glitches, including features not working as expected, repeated message sending due to platform errors, difficulties exporting certain data, and occasional downtime. A few reviews mention concerns about accessibility for international teams when access is restricted in certain countries, making the platform harder to use for distributed teams or businesses with overseas staff.

Across major review platforms, the company does not seem to reply consistently to customer complaints, and on the BBB in particular, they appear not to respond at all. This lack of public engagement contributes to lower ratings among users seeking resolution through these channels.

Customer Support

This company offers several support channels and training resources to help you get started and solve issues.

Support options

• Email support: You can contact them at help@textedly.com
• Phone support: For support call (855) 619-5441 (Monday – Friday 8 AM – 11 PM CST; Saturday & Sunday 9 AM – 5 PM CST)
• Text support: They list a number for texting: (855) 944-0211
• Live chat: A chat button marked with the company’s “T” appears on their dashboard and website (bottom right) within support hours

Training materials and tutorials

• Help Center: Their support site features categories such as Getting Started, Apps & Advanced Features, Troubleshooting, Payments, Reviews, and 10DLC/Toll-Free Number guides
• Step-by-Step Guide: They publish blog content such as “How to Use Textedly: A Step by Step Guide,” which walks users through logging in, uploading contacts, setting keywords, and launching campaigns
• Video Tutorial: A YouTube video tutorial is available, “Textedly Tutorial for Beginners | Step-by-Step SMS Campaign…” which gives a visual walkthrough

Conclusion

This provider combines straightforward tools with a wide range of features that support both simple and high-volume messaging needs. Their platform allows businesses to run large SMS and MMS campaigns, build automated message flows, segment audiences, and integrate texting with CRM and marketing tools. These capabilities make the service flexible enough for nonprofits, local organizations, small businesses, and teams that want to streamline communication without learning complex software.

Their strongest advantages include an intuitive interface, unlimited contacts across all plans, and automation options that help users stay consistent in their outreach. Many customers benefit from quick setup, reliable delivery, and features like reporting, AI-assisted message drafting, and text-to-pay requests. These elements help organizations communicate more efficiently, whether they are sending reminders, urgent updates, promotional content, or daily operational messages.

At the same time, customer feedback shows several areas for improvement. Billing and refund-related complaints are common, especially around auto-renewal and unclear cancellation steps. Some users report slow or inconsistent support responses during issues, along with technical glitches that occasionally disrupt campaigns. While positive reviews highlight the strong everyday performance, negative reviews emphasize the challenges that arise when problems occur.

To ensure you make the most informed decision, we recommend exploring our reviews of other text message marketing providers, using our comparison tool to evaluate providers side by side, and reading our articles for deeper insight into SMS marketing strategies. These resources can help you determine which platform aligns best with your goals and needs.