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Medallia Concierge, founded in 2001 in California, is built to help businesses manage high volumes of customer communication across text, chat, and other digital channels. They centralize conversations so teams can respond faster, stay organized, and deliver more personalized service. Their platform offers two-way messaging, automated workflows, intent detection, sentiment tracking, roll-up reporting for multi-location brands, and CRM integrations that keep customer data accurate and accessible. Users often praise their faster response times, smoother interactions, and better engagement after switching from calls to messaging, along with helpful templates, tagging tools, and team collaboration through a shared number. Critical reviews mention message delays, disappearing messages, limited filtering, and occasional onboarding challenges. Pricing is fully customized based on messaging volume, number of users, and added automation or AI features, so most businesses request a direct quote tailored to their communication needs.