SimpleTexting vs Medallia Concierge

SimpleTexting is a U.S.-based SMS and MMS marketing platform founded in 2010 in New York and now operating as part of MessageMedia. They offer a straightforward way for businesses to run mass texting, two-way communication, automation, and audience management from a single dashboard. Their platform supports a wide range of use cases, from promotions and reminders to customer service and internal updates. They stand out with unlimited keywords, flexible segmentation options, detailed analytics, and multiple phone number choices, including local, toll-free, and text-enabled landlines. Their native integrations, API access, and developer-supported customizations give teams the ability to extend SMS into broader workflows. Customers generally praise the platform’s ease of use, reliability, and support, while some note concerns around pricing flexibility, billing clarity, and occasional compliance-related delays. SimpleTexting holds a B+ rating on the Better Business Bureau and maintains strong ratings across software review sites. Their combination of usability, automation tools, and targeted messaging features makes them a practical option for organizations that rely on timely mobile communication.

Medallia Concierge, founded in 2001 in California, is built to help businesses manage high volumes of customer communication across text, chat, and other digital channels. They centralize conversations so teams can respond faster, stay organized, and deliver more personalized service. Their platform offers two-way messaging, automated workflows, intent detection, sentiment tracking, roll-up reporting for multi-location brands, and CRM integrations that keep customer data accurate and accessible. Users often praise their faster response times, smoother interactions, and better engagement after switching from calls to messaging, along with helpful templates, tagging tools, and team collaboration through a shared number. Critical reviews mention message delays, disappearing messages, limited filtering, and occasional onboarding challenges. Pricing is fully customized based on messaging volume, number of users, and added automation or AI features, so most businesses request a direct quote tailored to their communication needs.