Text Message Marketing
Top Companies in 2026
SlickText vs Medallia Concierge
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- Multi-channel subscriber growth
- Advanced workflow automation
- Smart reply message routing
- E-commerce behavior triggers
- In-conversation promotions
- Enhanced VIP treatment
- Multi-location performance insight
- Unpredictable credit consumption
- Limited keyword management tools
- Delays from compliance and number registration
- Legacy feature dependencies
- Inbox organization can be difficult
- Limited filtering and bulk-messaging options
Founded in 2012 in Jamestown, New York, and now operating from both Jamestown and Nashville, SlickText has steadily developed into a widely recognized provider of SMS and MMS marketing solutions across the United States and Canada. They serve a broad spectrum of users, including retailers, nonprofits, restaurants, healthcare organizations, schools, and enterprise teams that rely on text messaging for timely communication and audience engagement. Their platform focuses on list growth, automation, segmentation, and reliable message delivery, supported by tools such as QR code sign-ups, branded web forms, multi-step workflow builders, review request triggers, and detailed performance analytics. They also give users the flexibility to choose from toll-free numbers, local 10DLC, or dedicated short codes, which helps businesses tailor their approach based on volume and compliance requirements. Customer feedback remains highly positive on platforms like G2 and Capterra, where thousands of reviewers note strong usability and responsive support, although some raise concerns about credit consumption, number registration delays, or limits tied to legacy features. While they do not hold an accredited BBB profile, they are still widely regarded as a credible and established player in the text-marketing space.
Medallia Concierge, founded in 2001 in California, is built to help businesses manage high volumes of customer communication across text, chat, and other digital channels. They centralize conversations so teams can respond faster, stay organized, and deliver more personalized service. Their platform offers two-way messaging, automated workflows, intent detection, sentiment tracking, roll-up reporting for multi-location brands, and CRM integrations that keep customer data accurate and accessible. Users often praise their faster response times, smoother interactions, and better engagement after switching from calls to messaging, along with helpful templates, tagging tools, and team collaboration through a shared number. Critical reviews mention message delays, disappearing messages, limited filtering, and occasional onboarding challenges. Pricing is fully customized based on messaging volume, number of users, and added automation or AI features, so most businesses request a direct quote tailored to their communication needs.
- Pricing : Starts at $29/month for 500 credits
- Free Trial : 14 days
- Customer Experience : Excellent
- AI Features : Unavailable
- International Messaging : Unavailable
- BBB Rating : N/R
- Text-to-Pay : False
- Pricing : Custom quote
- Free Trial : Available
- Customer Experience : Good
- AI Features : Available
- International Messaging : Undisclosed
- BBB Rating : N/R
- Text-to-Pay : False
- Automated review request system
- Text-to-landline messaging
- Built-in promotional engagement tools
- Flexible sending number options
- Smart audience segmentation
- Automation for common issues
- Android Mobile App
- iOS Mobile App
- Role-Based Permissions
- Team Inbox
- Android Mobile App
- iOS Mobile App
- Role-Based Permissions
- Team Inbox
- Bank Transfers
- Cryptocurrency
- Major Credit Cards
- Pay-as-You-Go Pricing
- PayPal
- Renewal Reminders
- Bank Transfers
- Cryptocurrency
- Major Credit Cards
- Pay-as-You-Go Pricing
- PayPal
- Renewal Reminders—Undisclosed
- API Access
- App Integrations (e.g., CRM, Zapier)
- Workflow Automation
- API Access—Undisclosed
- App Integrations (e.g., CRM, Zapier)
- Workflow Automation
- 24/7 Support Availability
- Community Forum
- FAQs
- Help Center / Knowledge Base
- Live Chat
- Phone
- 24/7 Support Availability—Undisclosed
- Community Forum
- FAQs
- Help Center / Knowledge Base
- Live Chat
- Phone
- AI-Powered Messaging
- Bulk SMS
- Compliance Tools (TCPA, A2P 10DLC, GDPR)
- Contact Segmentation
- Drip Campaigns
- Exportable Reports Reports
- Keyword Shortcodes
- MMS Support
- Opt-In Tools (e.g., Keywords, Web Forms)
- Real-Time Analytics
- Scheduled Campaigns
- Text-to-Pay Support
- Two-Way Messaging
- UTM Tracking
- AI-Powered Messaging
- Bulk SMS
- Compliance Tools (TCPA, A2P 10DLC, GDPR)—Undisclosed
- Contact Segmentation
- Drip Campaigns
- Exportable Reports Reports
- Keyword Shortcodes—Undisclosed
- MMS Support—Undisclosed
- Opt-In Tools (e.g., Keywords, Web Forms)—Undisclosed
- Real-Time Analytics
- Scheduled Campaigns
- Text-to-Pay Support
- Two-Way Messaging
- UTM Tracking—Undisclosed
Medallia Concierge (Zingle) vs. SlickText
Choosing between Medallia Concierge and SlickText comes down to how you communicate with customers and how much automation your team needs. Both offer strong messaging tools, but they serve different goals and business sizes. Read on to see which platform fits your communication style and long-term text marketing plans.
Service range
Medallia Concierge focuses on real-time, multi-channel communication. They offer two-way messaging across SMS, web chat, in-app channels, and select social platforms. Their strengths lie in automation, conversation routing, AI intent detection, and sentiment tracking. They help teams manage large message volumes with workflow rules, internal assignments, and roll-up reporting for multi-location brands. Their platform feels more like a unified messaging system for service-heavy teams rather than a pure text-marketing tool. Concierge also connects with CRM and support tools so customer data stays synced across systems.
SlickText takes a marketing-first approach built around SMS/MMS campaigns, list growth, and automated customer journeys. They include mass texting, MMS support, message scheduling, personalized fields, and a visual workflow builder. Their audience-growth tools—keywords, QR codes, tap-to-join links, and website pop-ups—help businesses grow subscriber lists quickly. They also support eCommerce triggers like abandoned-cart reminders, automated review requests, and a team inbox for two-way replies.
Security and compliance
Medallia Concierge is designed for enterprise environments, so security sits at the center of their system. Their data handling ties into the broader Medallia Experience Cloud, which uses AI to process large amounts of customer information securely. While specific SMS compliance tools are less publicly detailed, Concierge supports role-based access control, centralized data management, sentiment tracking, and structured workflows that help teams stay aligned with privacy rules. Their platform is generally used by brands with strict internal policies, which suggests strong adherence to TCPA guidelines and carrier requirements.
SlickText clearly outlines their compliance and privacy tools. They operate as a fully opt-in platform, require subscriber permission before messaging, and support 10DLC registration, toll-free verification, and dedicated short codes depending on campaign needs. They also help businesses avoid violations through clear opt-out tools, subscriber-history tracking, and number management that aligns with carrier standards. Their compliance documentation is transparent, and they provide detailed guidance for teams new to TCPA rules.
Pricing
Medallia Concierge uses custom pricing built around business size, messaging volume, team count, and additional automation or AI tools. This makes budgeting flexible for enterprise teams but less predictable for smaller organizations. Costs rise as more users and features are added, so brands with many locations may need a tailored package to stay within budget.
SlickText publishes straightforward, credit-based pricing. Plans start with a free tier for testing and move up from $29 per month for 500 credits to $939 per month for 50,000 credits. Unlimited contacts come with every plan, and users can choose monthly or discounted annual billing. Extra credits and optional add-ons, such as dedicated short codes or toll-free verification, affect total cost. Their model scales cleanly, making it easier for small and mid-sized businesses to understand what they’ll spend as they grow.
Conclusion
Medallia Concierge is built for teams that handle high message volumes and want AI-driven routing, sentiment insights, and multi-location oversight. It fits service-heavy operations that need structured communication more than promotional SMS tools. SlickText fits marketers who want list building, automated campaigns, eCommerce triggers, bulk messaging, and flexible opt-in methods. If your goal is customer service and unified communications, Concierge is the better match. If your goal is marketing automation and subscriber engagement, SlickText is the stronger fit. Keep your use case in mind as you choose the platform that aligns with your messaging strategy.