Salesmsg vs Medallia Concierge

Salesmsg is a business messaging provider founded in 2017 and headquartered in Delray Beach, Florida. They offer a platform built around SMS, MMS, and calling, giving companies a centralized way to manage conversations across sales, support, and customer engagement. Their service includes two-way texting, broadcast messaging, text-enabled landlines, unified calling and texting, shared inboxes, automation tied to CRM activity, and strong integrations with tools like HubSpot, Salesforce, and Pipedrive. They also provide mobile apps, a Chrome extension, and an API for teams that need flexible access or custom workflows. Salesmsg maintains a strong reputation in the industry, holding an A+ rating with the Better Business Bureau and earning repeated placement on the Inc. 5000 list. Customer feedback often highlights ease of use, dependable support, and practical workflow features, while also noting areas where the platform is more limited, such as segmentation depth and analytics customization. Their credit-based pricing model, 14-day free trial, and 30-day money-back guarantee make it relatively easy for new users to evaluate the service. Altogether, Salesmsg presents a communication-focused platform that appeals to businesses looking to strengthen responsiveness and streamline their messaging processes.

Medallia Concierge, founded in 2001 in California, is built to help businesses manage high volumes of customer communication across text, chat, and other digital channels. They centralize conversations so teams can respond faster, stay organized, and deliver more personalized service. Their platform offers two-way messaging, automated workflows, intent detection, sentiment tracking, roll-up reporting for multi-location brands, and CRM integrations that keep customer data accurate and accessible. Users often praise their faster response times, smoother interactions, and better engagement after switching from calls to messaging, along with helpful templates, tagging tools, and team collaboration through a shared number. Critical reviews mention message delays, disappearing messages, limited filtering, and occasional onboarding challenges. Pricing is fully customized based on messaging volume, number of users, and added automation or AI features, so most businesses request a direct quote tailored to their communication needs.