Salesmsg: HubSpot Sync & Unified Calling

Company Overview

Salesmsg is a cloud-based business messaging provider headquartered in Delray Beach, Florida. They were founded in 2017 and built their platform to help businesses manage SMS, MMS, and calling in a centralized and organized way. Their services are used by small and mid-sized businesses, as well as larger teams that rely on texting for sales outreach, customer support, appointment reminders, lead qualification, and ongoing customer engagement. They focus on delivering a reliable tool that fits into everyday SMS workflows and supports teams that need quick, conversational messaging to improve speedier response times.

As a company, Salesmsg positions their platform as a practical, easy-to-adapt solution that integrates with widely used CRMs and marketing systems, including workflow integration through task automation for teams aiming to serve a growing customer base. Their goal is to help teams simplify communication, improve response times, and maintain consistent customer conversations across departments. They offer a 14-day free trial and a 30-day money-back guarantee, which gives new users time to explore the service with minimal initial investment.

In terms of reputation, Salesmsg is considered a well-established and trustworthy provider. They are an A+ Accredited Business with the Better Business Bureau and have repeatedly appeared on the Inc. 5000 list, recognizing fast-growing companies. User feedback on major review platforms generally highlights reliability and responsive support, contributing to their positive standing within the text messaging software market.

Features & Services

Core messaging and calling

• Two-way SMS and MMS conversations: Supports real-time texting from the web app, mobile apps, and CRM integrations for both individual and large-scale communication
• Broadcast and high-volume texting: Sends scheduled or instant text broadcasts to contact lists for promotions, alerts, and announcements
• Calling, power dialer, and ringless voicemail: Allows users to make and receive calls, run outbound calling sessions, and drop ringless voicemails in the same platform
• Video and audio texting: Enables sending video and audio files through text for more engaging messages

Numbers and reach

• Local, toll-free, and text-enabled landlines: Provides business numbers or converts existing landlines so teams can call and text from familiar lines
• Short codes and international coverage: Supports dedicated short codes and messaging in many international regions for broader customer reach

Inbox and team collaboration

• Personal and shared inboxes: Offers individual or team-managed inboxes with a unified view of all conversations
• Smart organization tools: Includes conversation assignment, round-robin distribution, internal notes with mentions, and conversation search

Contacts, campaigns, and automation

• Contact management and personalization: Imports or syncs contacts, organizes them into lists, and uses custom fields for personalized SMS at scale
• Keywords and subscriptions: Uses text-to-join keywords and automated opt-in or opt-out handling for compliant list growth
• Campaigns, workflows, and scheduling: Builds automated SMS sequences, schedules messages by date or event, and triggers communication through HubSpot, Zapier, Make, and other connected tools

Integrations, apps, and API

• CRM and platform integrations: Connects with HubSpot, Salesforce, ActiveCampaign, Pipedrive, and other systems for in-platform texting
• Productivity and telephony partners: Works with VOIP tools and automation platforms to support integrated communication setups
• Mobile apps, browser extension, and public API: Offers iOS and Android apps, a Chrome extension, and an API for custom or on-the-go usage

Compliance, analytics, and AI

• 10DLC and opt-out compliance: Provides tools for campaign registration and automatic handling of STOP and START keywords
• Usage and performance reporting: Tracks message volume, campaign results, and credit usage through built-in analytics
• AI-powered assistance: Automates replies, summarizes calls, and supports booking and workflow actions through built-in AI tools

Plans & Prices

Salesmsg uses a credit-based pricing model where each message (sent or received) consumes credits. Their pricing is transparent, publicly listed, and offered in both monthly and annual versions. Credits do not roll over, and high-volume needs may require a custom quote. All plans include unlimited contacts, which means businesses only pay based on usage rather than list size. They also offer a 14-day free trial and a 30-day money-back guarantee for new customers.

Available plans

• 500 credits/month: US $25/month
• 1,000 credits/month: US $49/month
• 2,500 credits/month: US $99/month
• 5,000 credits/month: US $179/month
• 7,500 credits/month: US $249/month
• 10,000+ credits: Custom / quote-based (contact Salesmsg sales team)

Salesmsg also offers a flexible Pay-As-You-Go option for businesses that send texts irregularly or seasonally. Additional credits, phone numbers, or team seats may increase the monthly cost, so businesses should review these extras before upgrading.

Payment is typically handled through standard credit cards, and there is no indication of support for PayPal or cryptocurrencies. Cancellation is straightforward; however, unused credits expire at the end of each billing cycle, which is important for budgeting purposes.

Advantages

• Text-enabled landlines: Businesses can convert existing landline numbers into text-capable lines, allowing teams to keep their established phone identity while adding SMS communication
• Unified calling and texting: Users can call and text from the same business number, creating a single communication channel that keeps outreach consistent and easy to manage
• Deep HubSpot integration: Salesmsg syncs messages, contacts, workflows, and activity logs directly into HubSpot, which helps users manage conversations and automation without switching platforms
• Shared inboxes with internal notes: Team members can collaborate on conversations, leave notes, and hand off messages smoothly, supporting organized multi-user communication
• Browser extension and mobile app access: The platform works through desktop, mobile apps, and a Chrome extension, which lets users reply, manage contacts, and send messages across different devices
• Custom API for tailored workflows: Developers can use Salesmsg’s API to build custom automations and integrate texting into internal systems or unique business processes
• Attachment support for PDFs, images, and files: Users can send documents and media directly through SMS, which is useful for confirmations, approvals, and service instructions
• Automated messaging tied to CRM activity: Texts can be triggered by CRM events and workflow changes, helping teams send timely follow-ups at critical stages of their pipeline
• Organized inbox management tools: Tags, filters, flags, and multi-number support help users sort conversations, prioritize responses, and stay on top of high message volume

Disadvantages

• Limited audience segmentation capabilities: Salesmsg does not provide dynamic lists, behavioral segmentation, or advanced audience logic, which restricts how precisely users can target different customer groups
• Basic analytics with minimal customization: Reporting tools only offer high-level insights, without deeper metrics such as campaign attribution, cohort analysis, or detailed performance breakdowns that many data-focused platforms provide
• No built-in email or multichannel messaging options: Since Salesmsg is SMS and MMS only, teams that want unified communication across email, chat, or social channels must rely entirely on external platforms
• Mobile app missing several desktop workflow features: The mobile version supports core texting but lacks access to full automation controls, reporting tools, and advanced inbox management, limiting productivity for users who work primarily on mobile

Customer Experience

Salesmsg receives consistently strong ratings across major software review platforms. On G2, they hold an average rating of 4.6 out of 5, with customers praising ease of use, CRM integrations, and responsive support. They also maintain a solid presence on Capterra, where users rate them 4.6 out of 5 for features, usability, and value. These ratings reflect a largely positive user base, although feedback varies depending on each customer’s workflow, technical setup, or use case.

Positive feedback

Many users highlight the platform’s ease of use, reliability, and strong CRM integrations. Reviewers frequently mention how Salesmsg helps them reduce no-show rates, improve follow-ups, and streamline communication from a single dashboard. Others appreciate features like templates, scheduled messages, and the convenience of switching between desktop and mobile while keeping work separate from personal numbers. Customers also praise the company’s support team for being knowledgeable, helpful, and quick to resolve issues. These impressions appear across many reviews, including use cases in education, sales, recruiting, and customer service.

Critical feedback

Critical reviews focus on a few recurring themes. Some users report occasional deliverability issues, message delays, or minor system glitches, particularly during heavy usage. Others mention that the platform can feel unintuitive at times, especially for teams managing multiple numbers or large contact lists. Pricing and upgrade requirements are also mentioned, with some reviewers wishing for more flexible plans or lower entry-level options. A small number of users express frustration with customer service responsiveness, specifically around billing or message approval questions. International limitations are noted as well, since Salesmsg is primarily optimized for United States messaging.

How the company responds to feedback

Salesmsg appears active in replying to customer feedback on public platforms, particularly on G2 and Capterra. They regularly thank customers for positive comments and often provide direct guidance or clarification when users report missing features, workflow issues, or unexpected behavior. In several reviews, they also link to product instructions or note when a requested update is in progress. This suggests that they monitor feedback closely and use it to shape their roadmap and support operations, even though response styles and depth may vary depending on the issue.

Customer Support

Salesmsg offers several support channels that customers can reach from the Salesmsg Help Center. Users can contact the team through live chat support via the widget on the help site, send questions to email support at support@salesmessage.com, or call phone support at +1 (888) 409-2298 for direct assistance. These options give teams multiple ways to get help when they run into setup, billing, or day-to-day usage issues.

To help customers learn the product in more depth, Salesmsg maintains a structured documentation library with step-by-step guides on messaging, calling, inboxes, integrations, compliance, mobile apps, and account management. They also publish regular tutorials and feature walkthrough videos in their Salesmsg video library, which includes product update clips, best practices, and integration demos that make it easier for new and existing users to get up to speed.

Conclusion

Salesmsg brings together a strong combination of texting, calling, automation, and CRM connectivity that makes them a practical choice for teams that rely on fast, direct communication. Their platform supports everyday business workflows, whether it is following up with individual texts, coordinating sales appointments, or managing ongoing customer conversations. With options like text-enabled landlines, shared inboxes, mobile access through the Salesmsg app, and integrations that complement tools such as Google Voice, Salesmsg gives businesses the flexibility to scale their communication without adding a lot of complexity.

The platform’s biggest strengths come from how well these tools work together. Features such as unified calling and texting, CRM-triggered automation, file attachments, and organized inbox management help teams achieve quicker response times and maintain an inclusive contact strategy across departments. These advantages can lead to practical improvements such as fewer missed appointments, clearer team handoffs, and stronger outreach that supports a healthier roi. Still, Salesmsg has disadvantages, including basic segmentation, limited analytics, and the absence of broader multichannel tools. These trade-offs may be significant for organizations that rely heavily on advanced targeting or require communication across multiple channels, such as WhatsApp or Instagram.

If you want to explore how it stacks up to other providers, check out our full library of text message marketing reviews, compare platforms using our comparison tool, or read more insights on the industry in our text message marketing blog section.