NetHunt CRM: A Seamless Solution for Google Workspace Users

NetHunt Overview 

Founded in Ukraine in 2015, the company is a cloud-based CRM solution provider whose primary focus is assisting small to medium-sized businesses (SMBs) that rely on Gmail and Google Workspace in transforming their inboxes and workspaces into all-encompassing CRM hubs. Their CRM is designed to cater to a broad spectrum of industries, including software-as-a-solution (SaaS) companies, digital agencies, startups, real estate firms, Amazon stores, and more. Their general approach is geared towards enhancing these companies’ sales performance and marketing campaigns. 

Some of their key offerings include lead management, email tracking, workflow automation, reporting and analytics, and collaboration tools, all integrated seamlessly with Gmail. Their customizable workflows allow you to adapt the CRM to your specific business needs, making it both user-friendly and highly efficient.

They are compliant with data security and privacy regulations such as the EU's General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). They also store and secure your data on the Google Cloud Platform, with encrypted backups and data protection measures that include encryption in transit and at rest. 

Though not accredited by the Better Business Bureau (BBB), they have established a solid reputation within the CRM industry. The company passed their first Google Security Assessment successfully in 2019 and continues to do so annually. They offer a 14-day free trial with unlimited users, providing potential clients ample time to explore and assess the platform's capabilities.

NetHunt Features & Services 

Their CRM software offers robust features designed to enhance customer relationships and drive sales efficiency. Below is an overview of the key features and services that they offer:

• Customizable interface: The CRM has an intuitive and customizable user interface that allows you to tailor the platform to your specific needs. You can create custom views, fields, and workflows, ensuring that the CRM aligns perfectly with your business processes
• Contact management: This feature enables you to organize and manage your contact lists with ease. It allows for storing, identifying, and sorting contacts, providing a centralized database that includes detailed profiles with demographic information, interaction history, and custom fields for personalized data
• Lead management: The CRM can also assist you in capturing and nurturing leads from various sources such as website forms, social media, and offline interactions
• Pipeline management: This feature provides control over the sales process by organizing deals into a visual pipeline. You get to track the progress of deals through customizable stages, automate key processes, and receive alerts for crucial events. Additionally, the pipeline management tool offers revenue forecasting to predict the number and value of deals expected to close within a given timeframe
• Sales automation: The platform’s sales automation features save time by automating repetitive tasks, such as data entry, email sequences, and pipeline updates. The automation tools also include alerts to notify you of important events and pipeline changes, ensuring that no sales opportunity is missed
• Email marketing: Their email marketing tools allow you to create and send targeted email campaigns to segmented audiences. Features include email tracking, which shows if and when emails are opened, and email automation, where sequences are triggered based on recipient actions, such as downloading a document or subscribing to a newsletter
• Team collaboration: The software enhances team collaboration by organizing tasks, setting reminders, and sending daily summary emails. It also allows you to mention colleagues, share databases, and synchronize calendars. Permissions and user groups provide security features that protect business data and control access to CRM information
• Project management: This feature allows for managing ongoing projects within the CRM, providing tools to track progress, assign tasks, and collaborate with team members. It integrates seamlessly with other CRM features, ensuring that project management is aligned with overall business goals
• Reports and analytics: The reporting and analytics tools provide insights into sales performance, helping businesses identify areas of success and opportunities for improvement. You can create custom reports and dashboards or leverage pre-built reports to monitor key metrics such as conversion rates, pipeline health, and sales cycle length
• Omnichannel communication: This CRM centralizes communication from various channels, including email, phone calls, social media, online chats, and messaging platforms like WhatsApp and Telegram
• Third-party integrations: The system allows for integrations with a wide range of third-party applications, enhancing its functionality and flexibility. Key integrations include Gmail, Google Chat, Calendar, and other Google Workspace apps, LinkedIn, WhatsApp, Telecom, Telegram, Slack, and much more. You can find the full list of their third-party integrations here

Plans & Prices at NetHunt

This CRM provider offers a tier-based pricing model, providing more advanced features through higher-tier plans. They support both monthly and annual billing, with discounts available for those who opt for annual payments. Additionally, they offer special pricing for larger teams and startups, which can be more cost-effective than their standard plans. 

They have five main plans that can be broken down as follows:

• Basic plan: This plan costs $10 per user per month and incorporates CRM essentials, integration with Gmail and Google Workspace, Google contacts sync, basic emailing features, one messenger account to connect to, basic customization and support
• Basic Plus plan: This plan costs $14 per user per month. It includes everything in the Basic plan, plus mass email campaigns, extra folders and views, extra custom roles, two additional messenger accounts, and WhatsApp integration
• Business plan: This one is priced at $20 per user per month, and features everything in the Basic Plus plan in addition to sales automation, email sequences, reports, VoIP integrations, LinkedIn integration, API access, and custom SMTP
• Business Plus plan: This package is priced at $28 per user per month and includes everything in the Business plan with extra automation workflows and actions, extra API calls, extra email campaigns, and extra custom roles, as well as the ability to remove their CRM logo removal from web forms
• Advanced plan: This highest-tiered plan costs $40 per user a month, and has everything in the Business Plus plan but with more automation workflows and actions, more email campaigns, unlimited API calls, unlimited number of messengers, unlimited folders and views, as well as additional support hours

They also provide Customer Service packages designed to help businesses set up and customize their CRM workspaces. These packages range from data import services starting at $600 to full-cycle implementation services priced from $2,000. Teams three years old or younger can request a special Startups Program by filling out an application form. 

To fully understand their pricing options and discover the best plan for your business, you can start with a 14-day free trial, with no credit card required. Keep in mind, however, that they also only accept payments via credit or debit cards. 

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Advantages & Disadvantages of NetHunt

Since it is crucial to consider both the strengths and potential limitations of any solution you use for your business, this section lists the advantages and disadvantages of using this particular CRM.

Advantages

• Seamless Google Workspace integration: Their CRM offers a unique advantage with its seamless integration into Google Workspace. Unlike other CRM systems that require third-party connectors or cumbersome configurations, this one works directly within Gmail, Calendar, and Contacts. This means that you can manage your customer relationships directly from your inbox
• Fair billing policy: The company has a policy of charging users only for the time they actually use the system. This means if you add or remove team members during the month, you are billed proportionately, avoiding unnecessary costs
• Open API for custom integrations: This feature allows you to create custom integrations that suit your specific needs, and it is particularly beneficial for companies with unique workflows or those that use specialized software not natively supported by NetHunt
• Mobile app accessibility: They provide iOS and Android mobile apps, allowing you and other users to manage your CRM tasks on the go. This mobile accessibility ensures that sales teams and customer service representatives can stay connected and responsive, even when they are away from their desks
• Non-profit discount: Recognizing the budget constraints often faced by non-profit organizations, they offer a 25% discount for these entities

Disadvantages

• Limited to Google Workspace users: One of the CRM's most significant limitations is that it is only available to Gmail and Google Workspace users. This restriction can be a dealbreaker for businesses using other email providers or office suites, as they would need to switch to Google Workspace to utilize it. However, they state on their website that they are working on expanding their services to accommodate other email providers like Outlook, and you can join a list and get notified once these updates are implemented
• Steep learning curve:  The integration and customization of the CRM can prove tricky, especially for those unfamiliar with Google’s ecosystem since the platform is designed with Google Workspace users in mind
• Limited customization in lower plans: Lower-tier plans offer basic CRM functionalities but lack customization options that are available in more expensive packages. This limitation could necessitate an upgrade, further increasing the overall cost
• Additional costs for support: They charge extra for IT support and advanced CRM customization. These services are billed separately and can become expensive, particularly if your business requires extensive setup or ongoing support. This additional cost might deter smaller companies or those with limited IT budgets from fully utilizing the platform’s capabilities

The Customer Experience at NetHunt

They have received strong ratings across various platforms, reflecting overall customer satisfaction. On Trustpilot, they boast a 4.3 out of 5 stars rating, while G2 reviewers rate them at 4.6 out of 5 stars. Both Capterra and Software Advice give them an impressive rating of 4.8 out of 5 stars. However, they don’t have a page on the Better Business Bureau (BBB), and therefore, there is no rating.

Positive feedback

Many of their customers praised them for the seamless integration with Gmail, highlighted as a significant advantage for users who prefer a CRM system directly embedded within their email client. Many users appreciated the platform's customizable workflows and intuitive design, which have been noted to enhance team efficiency and streamline business processes. The flexibility of the platform, coupled with excellent customer support, has been a recurring theme in user reviews as well. 

Critical feedback

While the general feedback for the CRM is positive, there are some recurring criticisms. Some users have expressed concerns about the cost structure, particularly regarding the pricing plans that increase per user as more are added, which can be a drawback for larger teams. Additionally, the integration with LinkedIn, a feature highly valued by some users, is only available in the highest-tier package, which has led to dissatisfaction among those on lower-tier plans. Another frequent complaint involved the platform’s user interface, with some users mentioning that it feels slightly outdated and that certain features, like task management and data syncing with Google, could be more streamlined. 

Customer Support at NetHunt

There are several customer support options tailored to the needs of different users and subscription levels. Phone support varies by plan: the trial period offers up to two phone calls, while Basic plans only have online resources. The Business Plus plan includes one call per month, and the Advanced plan provides three calls monthly. If you require additional phone support beyond the plan limitations, there is an option to purchase an extra Customer Support package.

For email support, you can refer to the following list of emails: 

• General support: For assistance with logging into your workspace or other general inquiries, please contact support at: [email protected]
• Sales inquiries: Non-profits can apply for a 25% discount by emailing: [email protected]
• Security concerns: If you need to report a security vulnerability or have questions about the security policy, reach out to: [email protected]. Reports are acknowledged within the next business day

Their website supports English, Russian, and Spanish, providing a wide range of resources to help users maximize the platform’s potential. You can refer to their Help Center for information regarding topics such as getting started, setting up your workspace, records and folders management, emailing, sales pipelines, and more. They also provide a user community, guides, webinars, a YouTube channel, and a CRM-dedicated newsletter.

Conclusion  

NetHunt stands out for their seamless integration with Gmail and Google Workspace, offering a suite of features that enhance operational efficiency and flexibility. Their platform supports a range of industries with customizable workflows, robust email tracking, and comprehensive reporting tools, making it adaptable for both small and medium-sized enterprises.

They offer unique benefits that include direct Gmail integration, a fair billing policy, and an open API for custom integrations. They also stand out with their mobile app accessibility, which ensures users remain productive on the go. Their non-profit discount is a valuable advantage for such organizations with budget constraints.

However, they have their limitations. Their CRM is exclusively available to Google Workspace users, which can be a significant drawback for businesses using other email providers. Additionally, the platform's learning curve and limited customization options in lower-tier plans may pose challenges. The extra costs for advanced support and customization could also deter smaller companies from fully leveraging the platform’s capabilities.

For more insights and comparisons, explore our CRM reviews page where we explore in detail many CRM providers and their offerings. You can also use our comparison tool to find the best fit for your business, and read our CRM blog for additional information and guidance.

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