MindBody POS Review: Features, Prices, and More!
MindBody is not just a POS system; it is considered as one of the best business management systems for salons, spas, fitness centers, and other well-being centers and companies. It provides business owners with an application that helps them manage and run their business from their phones and without having to be physically there.
Mindbody is a company founded in 2000 by Rick Stollmeyer, a naval submarine officer who set out to create internet-enabled tools that could help small businesses become better. As mentioned in the overview, his target businesses were those which provide wellness services like spas, salons, and fitness centers.
Mindbody now offers a huge collection of small business solutions, software, hardware, and connectivity to the fitness world community. Although we must admit that Mindbody can be pricy and highly specialized, which makes its customers very specific.
This review will help you understand the good and bad sides of this POS services provider and throughout, you will be able to determine whether this is the POS solution company for you or not.
Mindbody helps health and wellness companies manage different aspects of their business through its comprehensive appointment scheduling and booking software. Mindbody's features include major business processes like booking, marketing, reporting, payment processing, and staff management.
However, that is not all that Mindbody business management software offers. It also provides you with unique features like fitness software that gives your customers the option to track their physical performance including heart rate and calories burned during their sessions.
Here are some of the best services that Mindbody offers:
Mindbody offers the unique feature of booking. This service allows your customers to book their sessions online or on their phones from the comfort of their homes without having to physically be there.
Your customers can book their sessions through the Mindbody app, on Facebook, or through a branded widget inserted into your business website. The POS is set so that your schedule will automatically update whenever a booking or cancelation happens.
But that's not all, you can also set a maximum class size and provide your clients with an option to join a waitlist. Moreover, if one of the clients cancels, the waitlist automatically fills in available spots for the next client.
Point of Sale
The point of sale system that Mindbody offers allows you to process credit card payments in person, through the Mindbody app, on your website, or via your own app. If you decide to accept payments at your front desk, you can find the hardware that you need to do so, and this includes a credit card reader, a mobile POS reader, a barcode scanner, a receipt printer, and a cash drawer.
This hardware setup stores your customers' credit card information safely. This means you'll have one-click transactions, and the ability to set up recurring billing for regular customers.
Another great feature that Mindbody offers is the customer app that helps your clients book and manage their appointments from their smartphones, PCs, or any other device they own. Their payment information is stored safely on their profiles making the process simple and smooth.
As a business owner, you can access important info regarding your clients including their purchase history, their signed forms or waivers, and their relationship with other clients like spouses, parents, children, and siblings. Mindbody can automatically send appointment reminders, payment expiration reminders, and birthday messages that promote special offers to your clients.
The application offers staff members their own login credentials so they can each individually manage their schedules. They can clock in and out on the software, and log their work including tips and commissions.
You can specify all of these features beforehand and it will be automatically linked to Mindbody's payroll processing. This means that you don't need to worry about manually calculating paychecks. Moreover, you can generate individual sales reports to understand your employees' performance better.
You can also integrate third-party apps with Mindbody which will help you complement your Mindbody account. These software integration apps include ClassPass, Constant Contact, Fitbit, Trainerize, and Core Health & Fitness.
If you want your business to have its own branded app, you can choose to pay $249 per month to have Mindbody design, build, and list your business app in the app stores. Mindbody has designers that you can work with to help you create an app that aligns with your brand, logo, and colors. The application that you will work with Mindbody to design can work on both iOS and Android devices.
Not only that, but your device will also have great functions like real-time scheduling, payment storage, push notifications, and performance metrics.
You can also use Mindbody to utilize marketing tools like Promote and Frederick so you can attract and engage new and regular customers. These marketing features include dynamic pricing, intro offers, promos, loyalty programs, personalized texts and emails, requesting feedback via messages, and rewarding customers who provide reviews.
Mindbody does not offer a free trial. They have a 20-minute guide demo with a Mindbody customer service agent through join.me. But that is all.
The features within their plans differ according to the industry your business is in. For example, in the fitness or integrative health sectors, there is no limit on the number of staff you can manage. However, for salons and spas, you're limited to up to 15 active staff profiles only.
Spas and salons get up to 3,000 one-way text reminders, meanwhile, this feature is not provided for the other two industries. Also, fitness and integrative health get dynamic prices when salons and spas do not. These are some of the many differences between the four industry clusters that Mindbody serves.
Nevertheless, let us get into Mindbody pricing:
The Starter plan costs $129 per month. It is available for all four industry clusters, and it includes the following features:
- App listing
- Class, Appointment, Workshop, and Event Scheduling
- Client management
- Memberships and autopay
- Retail POS
- Inventory tracking
- Automated emails and texts
- Basic reporting
- Mindbody University on Demand
- One-on-one onboarding and training
Mindbody’s Accelerate plan costs you $259 per month for fitness and integrative health and $269 per month for spa and salon. It includes everything in the Starter plan plus the following:
- Advanced automated emails and texts
- Smart contact lists
- Book rooms and equipment (fitness and integrative health)
- Sales rep management (fitness and integrative health)
- Comprehensive Reporting (90 for fitness and integrative health, 35 for spas and salons)
- Email campaign builder
- Two-way SMS scheduling (spa and salon)
- Arrival tracking (fitness and integrative health)
- Streamlined intake process
- Client forms
- Self-check-ins for classes on iPad kiosk (fitness and integrative health)
- Unlimited staff management and roles (spa and salon)
- Class assistant management (fitness and integrative health)
- Business intelligence dashboard (spa and salon)
The Ultimate plan costs $399 per month for fitness and integrative health and $429 per month for spa and salon. It includes everything in the Accelerate plan plus the following features:
- Automated email and text marketing
- Prompt clients to post reviews
- Incentivize referrals
Mindbody’s Ultimate Plus costs $599 per month and is available for fitness and integrative health only. It includes everything in the Ultimate plan for fitness and integrative health plus the feature to create your own branded mobile app.
Some features are available as add-ons in case you don't want to change the whole plan for one feature. For example, you can add the feature to create your own branded app or the AI Booking Assistant feature and pay extra to use them.
You can contact Mindbody customer service representatives through different methods including:
- Phone: Available 8 a.m. to 8 p.m. ET in the Western hemisphere; 7 a.m. to 7 p.m. GMT in Europe, Africa, and the Middle East; and 7 a.m. to 7 p.m. AEDT in Asia and the Pacific Islands.
- Email: You can use the email ticketing system available on Mindbody’s contact page.
- In-Software Help: There’s a convenient help button in the software that can take you to various resources.
- Videos: You can find videos on YouTube and embedded within Mindbody’s online resources.
- Product User Guide: Mindbody also offers a collection of online resources, tutorials, and demonstrations.
- Training: Mindbody provides one-on-one guided learning sessions at every pricing tier.
- Blog: Mindbody has a blog that offers advice on business scheduling, management, marketing, and wellness.
The information of the Mindbody subscriber is stored on secure servers with multiple firewalls or backup directories that require access authentication. Moreover, SSL encryption is used to protect the transmitted data.
Mindbody data centers are also guarded against earthquakes and they include many measures to protect customers' data from being lost.
Mindbody is a POS system that targets wellness-focused businesses including spas, gyms, salons, and health centers. Their prices could be a little tricky and they receive criticism for the different features they offer in different sectors instead of an all-inclusive plan.
However, we believe that Mindbody is a good enough POS system provider that you can rely on to boost up and manage your wellness-focused business any day. If you don't think Mindbody is the POS system for you, you can check our list of the best POS systems on the market.