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Genesis HR

The Inside Scoop: A GenesisHR Review & Evaluation

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The Inside Scoop: A GenesisHR Review & Evaluation

Updated: October 18, 2023

GenesisHR Solutions is an experienced Professional Employer Organization (PEO) that offers tailored services for small to mid-sized businesses, encompassing payroll, benefits, compliance, risk management, and training. This makes them a valuable partner for businesses aiming to streamline their human resource operations and drive long-term success.


Expert HR guidance
Dedicated HR compliance audit
Employee training and development


Lack of transparency
No demo or trial available


Quick Stats

Business Size
Small and medium-sized (SMB)
Customer Experience
Expert HR Guidance
NAPEO Member
ESAC Accreditation

Genesis at a Glance

Headquartered in Burlington, Massachusetts, the company boasts over three decades of industry experience dating back to its establishment by Bob Burbidge in 1991. With a focus on providing exceptional HR management services tailored to the specific needs of small to mid-sized businesses, Genesis aims to remove the burden and worries of HR management so their clients can focus their powers on what they do best.

Notably, the company holds the distinguished Employer Services Assurance Corporation (ESAC) and IRS certifications, exemplifying its commitment to upholding industry standards and best practices.

It's worth mentioning that when verifying the company's accreditation on the ESAC website, it does not appear in the "verify accreditation" search. The cause of this is currently unknown; however, Genesis's website heavily promotes their ESAC accreditation.

Industries & Businesses

Genesis HR services cater to a diverse range of industries, including healthcare, manufacturing, tech, construction, and more. Their services are tailored to suit the unique needs of small and mid-sized businesses that require professional assistance in managing their HR functions.

GenesisHR Services & Features

Genesis excels at offering a comprehensive suite of HR management services that aim to enhance your organization's HR functions and profoundly impact its overall success.

Payroll processing: One of the foundational elements of HR management is payroll processing. Genesis ensures that your employees are paid accurately and on time, alleviating the burden of payroll administration from your shoulders. They provide many payroll services, such as payroll tax filings, W-2 processing, PTO management and workflow, and more.

Benefits administration: Employee benefits are a key aspect of attracting and retaining top talent. GenesisHR Solutions takes on the responsibility of efficiently managing these benefits, making your organization a more appealing workplace. This not only assists in attracting skilled professionals but also encourages employee retention, reducing turnover and the associated costs. The benefits they provide encompass health insurance, tax-preferenced plans, FSA health, HSA and HRA, dental and vision plans, and more.

HR and compliance: Navigating the complex web of state and federal regulations is a challenging task. GenesisHR Solutions eases this burden by ensuring your company's strict adherence to these regulations. This approach significantly reduces compliance-related risks, ensuring that your business remains on the right side of the law. The compliance services offered include workers' compensation administration, a basic employee handbook, MA HIRD filing, labor law posting by state, and more.

Risk management: HR-related risks can be a significant threat to your organization. GenesisHR Solutions takes a proactive approach to mitigate these risks. Through the HR compliance audit and corrective action plan, the company safeguards your business from potential HR pitfalls, allowing you to operate with confidence and peace of mind.

Employee training and development: An investment in employee development is an investment in your company's future success. GenesisHR empowers your workforce through tailored training programs that enhance their skills and boost productivity. This approach not only fosters professional growth but also equips your team to tackle challenges efficiently, resulting in a more capable and motivated workforce.

Time and attendance tracking: Accurate and efficient tracking of employee work hours is essential for managing labor costs and optimizing workforce productivity. GenesisHR Solutions provides time and attendance tracking systems that offer insights into employee availability and help you make informed decisions to improve efficiency.

How It Works

To obtain a quote from GenesisHR, simply contact their team for a consultation. During this consultation, they will engage in a brief conversation with you to understand the specific needs of your company and recommend how their PEO services can enhance your operations. They typically start by addressing short-term objectives and then shift their focus to long-term goals. It is important to keep in mind that customers are free to choose the services that meet their needs throughout the entire process, regardless of whether GenesisHR recommends them or not.

Genesis operates as a PEO, becoming the employer of record for your employees. This means they handle all HR functions, including payroll, benefits, and compliance, while you retain control over your employees and day-to-day operations. This collaborative approach allows you to focus on strategic aspects of your business while entrusting administrative tasks to experts. It is important to understand how a PEO works in order to understand how it can benefit your business.

How Much Does It Cost?

GenesisHR Solutions does not provide pricing information on its website. However, they offer customizable plans to fit your business's unique requirements. This personalized approach ensures that you receive the precise level of support you need while aligning services with your business objectives.


GenesisHR Solutions offers a range of strategic benefits for your business. Their tailored plans, seasoned HR guidance, employee training, and specialized audits can prove to be the best solutions to address your specific needs.

Customizable plans

GenesisHR Solutions understands that one size does not fit all in the realm of HR management. Therefore, the company adapts to your unique requirements, making their services a viable option for organizations of all shapes and sizes. This tailored approach ensures that you receive precisely the support you need.

Expert HR guidance

Navigating the ever-evolving landscape of HR regulations and best practices can be a challenging task. GenesisHR Solutions gives you access to a team of professional HR experts. These seasoned professionals offer invaluable guidance, ensuring your business remains efficient. Whether you have questions regarding labor laws, employee relations, or performance management, their expertise is at your disposal. This guidance not only keeps your organization on the right side of the law but also empowers you to make informed, strategic decisions regarding your workforce.

Dedicated HR compliance audit 

Ensuring that your business follows all the necessary state and federal rules and laws is vital for your company's stability and reputation. Genesis takes this responsibility seriously and offers a dedicated HR compliance audit and corrective plan designed to address any compliance issues that may arise. This proactive approach helps identify potential problems before they escalate, saving your organization from costly legal entanglements and disruptions to your operations. By having a specialized plan in place, you are better prepared to face regulatory challenges and demonstrate your commitment to compliance.

Employee training and development

GenesisHR acknowledges that a company's success hinges on its workforce. They strengthen your organization by refining your employees' skills and productivity. Their comprehensive training and development programs cultivate a more adept, motivated, and engaged team, resulting in enhanced versatility and nurturing a profound sense of value and loyalty among employees. This investment strengthens your workforce and prepares your business for better adaptation to evolving industry demands, ultimately securing its long-term success.


When examining Genesis, it's important to consider potential drawbacks, which include the absence of a demo or trial, pricing transparency, and the lack of a mobile app.

No demo or trial available

One potential drawback when considering Genesis is the absence of a demo or trial period for their services. While their reputation and offerings may be impressive, some businesses might find committing to a partnership without firsthand experience challenging. A trial or demo would provide businesses with a unique opportunity to explore the functionalities and capabilities of the services offered by GenesisHR Solutions.

Such experience can help in understanding how the services align with the specific needs and dynamics of their organization. Without a trial or demo, businesses may need to rely solely on reviews, testimonials, and discussions with the company's representatives to assess the suitability of their services.

Lack of transparency

Another aspect that potential clients might find less appealing is the lack of transparency regarding pricing. Many businesses prefer to have a clear and detailed understanding of costs upfront. Without this transparency, it can be challenging for businesses to budget effectively and to weigh the costs against the expected benefits. Transparent pricing allows organizations to make well-informed decisions, align their financial resources, and avoid any unexpected financial surprises down the road. I

t's crucial for businesses to know what they are paying for and have a transparent breakdown of the costs associated with the services they are acquiring. The absence of such transparency can potentially make some businesses hesitant or uncomfortable, as they may feel uncertain about the financial commitment.

No mobile app

In an increasingly mobile-driven world, the absence of a mobile app is a big limitation. A mobile app offers accessibility and convenience for both businesses and employees on the go. Whether quickly checking payroll, approving leave requests, or accessing HR-related information, a mobile app enables seamless, real-time interaction with HR functions. It empowers employees and business owners to stay connected and informed, even when they are not at their desks. The lack of a mobile app could potentially hinder operations, as these apps play a crucial role in streamlining and optimizing business processes.

Can Your Business Benefit From Genesis?

Entering into a partnership with GenesisHR can be a game-changer for your business, offering a multitude of advantages. By outsourcing your HR functions to a Professional Employer Organization (PEO) like GenesisHR Solutions, your business can unlock a world of opportunities:

Save time and money

HR management can be a time-consuming and costly endeavor, with endless administrative tasks that divert your focus from strategic growth. Entrusting these responsibilities to Genesis can free up valuable time and resources. This newfound efficiency allows you to channel your efforts toward expanding your business and achieving your long-term goals.

Access expert HR guidance

Genesis can give you access to a team of seasoned HR professionals who bring a wealth of knowledge and expertise to the table. They are your guides in navigating the complex terrain of employment laws, performance management, and more. Their guidance helps you make informed decisions that keep your business on the right track and in compliance with all relevant regulations.

Ensure compliance

Compliance with state and federal regulations is non-negotiable, as non-compliance can lead to costly legal issues and tarnish your company's reputation. By partnering with Genesis, you're not just outsourcing your HR tasks but ensuring that your business remains on the right side of the law. Their dedication to staying up-to-date with the latest regulations and providing dedicated compliance plans is your insurance policy against legal troubles.

Enhance employee benefits and training

Attracting and retaining top talent is a core challenge for any business. GenesisHR Solutions helps you overcome this challenge by offering better employee benefits and training opportunities. GenesisHR Solutions' alluring benefits package has the potential to make your company a sought-after place to work. Meanwhile, the structured training and development programs enhance the skills and productivity of your employees, resulting in a more skilled, motivated, and engaged workforce. This not only bolsters your reputation as an employer of choice but also ensures that your team is equipped to adapt to the ever-evolving demands of your industry.

GenesisHR Client Feedback

GenesisHR currently lacks reviews on the BBB and Trustpilot, but it has garnered some feedback on G2. The majority of these G2 reviews are notably positive, with users praising the software for its ease of use and functionality, as well as the responsive customer service.

However, there are a few points of criticism to consider. Some customers expressed frustration over the redundancy of manually entering their information each time they accessed their accounts. Additionally, a few users mentioned that GenesisHR can be quite complex and may require some time to learn.

It's important to note that with the limited number of reviews on G2 and the absence of reviews on other platforms, it's challenging to get a comprehensive understanding of the overall customer experience with GenesisHR.

How Do I Contact GenesisHR?

To contact Genesis, there are several options available. You can fill out a form on their website, or you can simply give them a call at (781) 272-4900. You also have the option to send them an email or reach out through their various social media platforms, including Twitter, LinkedIn, and Facebook.


GenesisHR Solutions, a well-established Professional Employer Organization (PEO) with over 30 years of experience, provides tailored HR services for small and mid-sized businesses, encompassing areas like payroll processing, benefits administration, HR and compliance, risk management, and employee training.

Collaborating with GenesisHR Solutions offers businesses time and cost savings, expert HR guidance, compliance assurance, enhanced employee benefits, and the freedom to focus on business growth. However, potential drawbacks include the absence of a demo or trial period, opaque pricing, and the lack of a mobile app. Overall, we think GenesisHR Solutions is a decent choice for businesses seeking efficient HR management.

We recommend using our comparison tool to explore alternative service providers and make a well-informed choice for your company. You can also refer to our list of leading PEO Co-Employment companies for more information.

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