Luxato Hearing Review: A Closer Look at Their Devices

Company Overview

Luxato positioned themselves as a technology-driven hearing aid company focused on making personal hearing devices more accessible. Founded in 2004, they emphasized innovation by developing their digital signal processing technology and obtaining over 50 patents. Their R&D centers in the U.S. and China helped drive global distribution, and they also maintained a manufacturing facility in Malaysia to support production.

Rather than following a clinical model, they adopted a direct-to-consumer approach, offering non-prescription hearing devices suitable for people with mild to moderate hearing loss. Their products were sold primarily online through platforms like Amazon and their now-defunct website. Devices came pre-assembled with adjustable components, eliminating the need for audiologist fittings or office visits.

Luxato’s models were designed to be easy to operate. Most featured rechargeable batteries, intuitive controls, and optional Bluetooth or app support. Their target audience included older adults seeking discreet, low-maintenance solutions and tech-savvy users who wanted smartphone compatibility.

They claimed a 60-day return window and a one-year international warranty. While Luxato does have an A+ Better Business Bureau (BBB) rating, they are not accredited.

What Features & Services Do They Provide?

Luxato hearing aids are designed to offer a range of baseline features that support daily hearing needs for people with mild to moderate hearing loss. While the company does not provide clinical fittings or personalized adjustments by audiologists, their devices include practical, easy-to-use functions that allow a self-managed hearing experience.

• Rechargeable battery systems: All Luxato hearing aids have built-in rechargeable batteries. Charging typically takes 1.5 to 3 hours, with full battery life lasting up to 20 hours, depending on the model and usage. This eliminates the need to replace disposable batteries and may be especially helpful for users looking for a lower-maintenance option
• Digital signal processing (DSP): Their hearing aids use DSP technology to manage real-time incoming sounds. This helps distinguish speech from surrounding noise and provides modest background noise suppression. While the level of customization is limited compared to clinic-programmed hearing aids, DSP offers a smoother listening experience than basic analog models
• Preset listening modes: Devices include multiple built-in listening programs designed for everyday environments, such as quiet or noisier outdoor environments. Users can switch between modes manually to adjust amplification for different conditions, helping to improve speech understanding in various scenarios
• Manual volume and program controls: Physical buttons on the hearing aids allow users to adjust volume and switch between listening modes. These controls are designed to be straightforward and accessible without requiring external remotes or advanced menu navigation
• Discreet, ergonomic design: Luxato hearing aids are available in behind-the-ear (BTE) and receiver-in-canal (RIC) formats. Both use soft silicone domes in various sizes to help ensure a secure and comfortable fit. Their small size and neutral colors are meant to blend in for a discreet appearance during wear
• Water and dust resistance: Select models like the LUX AUTO PRO include an IP65 rating for protection against dust and light moisture. While not waterproof, this level of resistance helps protect the device during regular use, including in slightly humid or dusty environments
• Smartphone app compatibility: Some Luxato hearing aids support mobile app functionality, which allows users to make basic sound adjustments, change programs, and monitor battery status. In some cases, the app may allow users to adjust frequency settings for each ear independently. This offers more flexibility than standard preset models, though it does not replace clinical-level tuning
• Adaptation guidance for new users: Luxato provides a general usage schedule to help first-time users adjust gradually to amplified sound. The guide recommends beginning in quiet environments and slowly increasing wear time over four weeks, which may ease the transition to daily hearing aid use
• Protective charging and storage cases: Hearing aids are typically packaged with small charging cases that double as storage containers. These cases are intended to prevent physical damage and make it easier to recharge and transport the devices while traveling or away from home

Products & Prices

Luxato offers a small range of rechargeable hearing aids and amplifiers. The devices are available without a prescription and are intended for people with mild to moderate hearing loss. Each purchase typically includes essential accessories, a one-year limited warranty, and a 60-day return window. Financing options are also available through Affirm at checkout.

Luxato’s hearing aids are designed to offer modern features like app compatibility, preset listening modes, and discreet form factors. They are rechargeable and do not require clinical setup or audiologist programming.

• LUX MAX SE: This behind-the-ear (BTE) hearing aid is Luxato’s most affordable option, priced at approximately $318 per pair. It features basic layered noise reduction and includes four sound environment settings: quiet, noisy, TV watching, and outdoors. Battery life ranges from 18 to 19 hours on a full 4-hour charge. The device also includes manual volume and mode controls for easy use
• LUX MAX AIR: Priced at around $799 per pair, this BTE model is designed for users looking for more customization and wireless functionality. It includes Bluetooth connectivity and is compatible with the SOUNDWEAR mobile app, which offers hearing test features and remote control over volume and listening settings. It also supports quick charging through EZcharge technology
• LUX AUTO PRO: This receiver-in-canal (RIC) model is priced at approximately $607 per pair and is promoted as the most discreet option in Luxato’s hearing aid lineup. It includes IP65 water and dust resistance, adaptive directional microphones, and four manual listening programs tailored for various environments. It fully charges in about 1.5 hours and delivers up to 20 hours of use

Each hearing aid package includes a protective charging case, USB cable, multiple dome sizes, and a printed user manual. Accessories such as replacement domes, cleaning tools, and charging cables are sold separately and typically range from $5 to $15.

Hearing amplifiers

• VIVO202: This in-the-ear amplifier is designed to be small, nearly invisible, and easy to use. It includes two preset modes (quiet and noisy), skin-friendly silicone ear domes, and a portable charging case
• BW-51: The BW-51 is a neckband-style amplifier with a remote microphone and dual volume controls for each ear. It features six levels of amplification and two listening modes (Normal and Entertainment). Battery life reaches up to 20 hours on a full charge
• X406: This model is a hearing amplifier and a Bluetooth audio device. It features four listening modes, a portable charging case with up to 32 hours of total battery capacity, and the ability to take hands-free calls or stream music. It includes auto-on/off wear detection and app-based settings

All amplifier models include standard accessories, such as earbud tips, charging cables, cleaning tools, and storage cases. They are also covered by Luxato’s 60-day free trial period and one-year warranty, although ongoing support availability may be limited due to the current product status.

Customer Support & Service

Luxato offers remote customer support through a few standard channels. Customers can reach their team by phone at 877-320-6917 or info@luxatohearing.com. These are the primary contact methods listed in their product documentation. In the past, they also provided live chat and a support ticket submission option through their website; however, the company’s website is currently inaccessible, and those tools are no longer available.

Each product has a printed user manual with setup instructions, volume and mode control guidance, and general troubleshooting tips. Domes and tubing are labeled with fitting instructions, and guidance is provided on reducing whistling, charging, and properly cleaning the devices. Luxato has previously included a free online hearing test on their website and referenced tutorial videos and blog content to help customers understand how to use their products effectively.

Conclusion

Luxato offered a small selection of hearing aids and amplifiers designed for users looking for low-maintenance, entry-level devices. Their products provided basic features for mild to moderate hearing loss and were distributed primarily through Amazon. While they included useful tools like rechargeable batteries and app compatibility in some models, their services did not extend to clinical personalization or long-term care.

Given that their website is currently unavailable and product availability is limited, Luxato’s devices may no longer be supported. We recommend reviewing currently active providers for anyone considering alternatives to ensure ongoing service, accessibility, and warranty coverage.

To find other hearing aid options, visit our full library of hearing aid reviews, explore our comparison tool to see how features stack up side by side, and read the latest blog posts for practical guidance on choosing the correct device.