Embrace Hearing vs Luxato

Embrace Hearing is a US-based hearing aid provider founded in 2011 and headquartered in New Jersey. They offer a direct-to-consumer service model that focuses on affordability, convenience, and professional-grade care. Embrace sells German-manufactured hearing aids that are custom-programmed by licensed audiologists using either an online hearing test or an uploaded audiogram. Their selection includes receiver-in-canal (RIC), completely-in-canal (CIC), and behind-the-ear (BTE) models with features like rechargeable batteries, Telecoil support, BiCROS compatibility, and Bluetooth streaming. Customers benefit from transparent pricing, remote adjustments, free shipping, and a 45-day home trial. Embrace has earned strong praise for its product quality, user-friendly setup, and overall value. However, some customers have reported issues such as Android streaming limitations, lack of app-based controls, and occasional delays in support responses. The company is not accredited by the Better Business Bureau and currently holds an F rating due to a few unresolved complaints. Embrace Hearing offers a simplified path to hearing care for those seeking clinical-level service without in-office visits.

Luxato was a hearing aid brand founded in 2004, with research and development hubs in Chicago and China, and manufacturing operations based in Malaysia. They developed their own digital signal processing technology and held more than 50 patents related to hearing enhancement. Their product line included a small selection of rechargeable, over-the-counter hearing aids for adults with mild to moderate hearing loss. Luxato’s devices were available in behind-the-ear and receiver-in-canal styles and offered features such as preset listening modes, manual volume controls, and app compatibility on select models. All hearing aids were sold online without a prescription and bundled with portable charging cases and accessories for at-home setup. Pricing ranged from approximately $318 to $799 per pair, and customers could opt for financing during checkout. A 60-day return policy and one-year limited warranty were included with most purchases. However, their website and digital storefront are no longer accessible, and their operations appear to have ended without formal notice. While the exact cause is unclear, this review was prepared before their shutdown and is intended to serve as a detailed reference for readers researching hearing aid options with similar features or pricing models.