Embrace Hearing: Flexible Models & Free Remote Adjustments

Company Overview

Embrace Hearing is a US-based direct-to-consumer hearing aid provider that focuses on delivering high-performance, German-engineered hearing aids to individuals seeking an affordable and convenient alternative to traditional audiology clinics. Founded in 2011, they cater primarily to adults with mild to profound hearing loss, offering remote support and programming through licensed audiologists. Embrace Hearing operates entirely online, serving customers across the United States and Canada, with their services offered in English. Their business model emphasizes accessibility, cost savings, and personalized remote care, making them a practical choice for those who prefer to manage their hearing health from home.

Embrace Hearing’s product lineup includes receiver-in-canal (RIC) and behind-the-ear (BTE) hearing aids that come with Bluetooth streaming, rechargeable or battery-powered options, and customizable sound profiles. All devices are manufactured by a leading German hearing aid company and are rebranded for direct sale under the Embrace name. Their hearing aids are custom-programmed based on each customer’s hearing test or audiogram, and adjustments can be made remotely. They do not require customers to visit a physical clinic. Embrace Hearing offers a 45-day money-back guarantee, allowing users to evaluate their hearing aids risk-free before committing to long-term use.

While Embrace Hearing has not been acquired and remains independently operated, they maintain a solid reputation among online hearing aid providers. They are accredited by the Better Business Bureau with an A+ rating, reflecting positive customer feedback and strong service practices. Though they have not received major industry awards, they are frequently recommended by review platforms for their pricing transparency and audiologist-led support model.

Features & Services

• Free online hearing test: Customers can take a free online hearing test through Embrace Hearing’s platform, offering a quick and convenient way to assess hearing loss without visiting a clinic
• Audiogram upload option: Users with an existing professional hearing test can upload their audiogram to ensure accurate and personalized programming
• Customized pre-programming: All hearing aids are programmed by licensed audiologists based on the user’s hearing profile before shipping
• Direct Bluetooth streaming: The X Series allows direct streaming of phone calls and audio from iPhones and many Android devices without accessories
• Bluetooth-enabled options: A Series models support streaming through an optional Bluetooth remote accessory available for separate purchase
• Rechargeable batteries: Rechargeable models include lithium-ion batteries with up to 30 hours of use and a portable charging case
• Disposable battery options: Embrace also offers models powered by size 312 or 13 zinc-air batteries for those who prefer traditional battery use
• Discreet design: Available in behind-the-ear (BTE), receiver-in-canal (RIC), and completely-in-canal (CIC) styles, designed for comfort and subtle appearance
• Multi-channel digital processing: Devices include up to 20 programmable bands for fine-tuned sound quality across various environments
• Automatic environment adaptation: AutoSurround technology adjusts sound settings based on surroundings, such as quiet rooms or noisy spaces
• Speech focus technology: LiveSpeechFocus in select models helps highlight speech from the front, back, or sides during conversations
• Background noise reduction: Adaptive noise management reduces ambient sounds like traffic or crowd noise to enhance speech clarity
• Whistle suppression: Feedback cancellation features prevent high-pitched whistling even at high volume levels
• Dual-ear synchronization: Left and right hearing aids work together to adjust volume and settings for a more natural hearing experience
• Multiple sound programs: Devices come with pre-set listening programs for different environments, like quiet settings, social gatherings, or outdoors
• Telecoil feature: Select A and X Series models offer Telecoil compatibility for use with loop systems in venues like theaters and places of worship
• Tinnitus management: All models include a tinnitus relief program with calming sound therapy for those who experience ringing in the ears
• BiCROS compatibility: A, C, and rechargeable X Series models can be configured for BiCROS use, routing sound from the unaidable ear to the better one
• Hands-free calling: X Series users can take phone calls directly through their hearing aids with built-in microphones and Bluetooth support
• Remote programming and support: All purchases include ongoing support and adjustments from licensed audiologists without clinic visits
• 45-day risk-free trial: Customers can try the hearing aids for 45 days and return them for a full refund with no restocking fees
• Comprehensive warranty: A two- or three-year warranty is included, depending on the model, covering defects, batteries, and worn parts
• Loss and damage protection: One-time replacement is offered during the warranty period for each side at half the purchase price
• Transparent pricing: All listed prices include audiologist programming, follow-up care, and support, with no hidden fees or add-ons
• International shipping: Embrace Hearing ships throughout the U.S., Canada, and many international locations upon request

Products & Plans

Embrace Hearing sells its hearing aids directly to consumers through its online storefront, with transparent pricing and no need for in-person consultations or quote requests. All purchases include programming by licensed audiologists, remote support, and shipping. Devices are sold as pairs, and customers can choose between rechargeable or battery-powered options depending on their preferences and hearing needs.

• X-Series ($1,899–$2,499 per pair): Embrace’s most advanced rechargeable model. The X-Series includes direct Bluetooth streaming for both iPhone and Android, Telecoil compatibility, tinnitus management, and automatic environment adaptation. It comes with a portable charging case, three performance level options (Standard, Advanced, Premium), a three-year warranty, and one-time loss/damage replacement coverage. This model is best suited for users with mild to profound hearing loss seeking premium features and wireless convenience
• A-Series ($899–$1,499 per pair): A behind-the-ear (BTE) model that uses disposable size 13 zinc-air batteries. It includes tinnitus therapy, feedback cancellation, and multiple listening programs. Bluetooth streaming is available through an optional $299 remote accessory. The A-Series comes in three performance tiers and includes a two-year warranty. It’s designed for individuals with moderate to severe hearing loss who prefer a more traditional battery-powered device
• C-Series ($1,199 per pair): A completely-in-canal (CIC) model designed for maximum discretion. The C-Series runs on size 10 zinc-air batteries and includes core features like noise reduction and tinnitus management, but does not offer Bluetooth streaming or remote app control. It comes with a three-year warranty and one-time replacement coverage. This model is best for users with mild to moderate hearing loss who want a compact, nearly invisible device

Embrace Hearing does not charge extra for programming or remote support. Additional costs may apply for international shipping and for optional accessories such as the Bluetooth remote. If a device is lost or damaged during the warranty period, users are eligible for a one-time replacement at 50% of the original price.

Advantages

• Direct-to-consumer pricing without compromising quality: Embrace Hearing delivers German-engineered hearing aids at prices far below traditional clinics by operating entirely online. Without middlemen or in-office markups, customers gain access to advanced hearing technology and personalized care at a more affordable price point
• Custom programming from licensed audiologists: Each hearing aid is pre-programmed by a licensed audiologist based on the customer’s online hearing test or audiogram. This ensures the device is fine-tuned to match individual hearing needs, resulting in better comfort, clarity, and daily performance
• Flexible device options to match different lifestyles: With a range of receiver-in-canal (RIC), behind-the-ear (BTE), and completely-in-canal (CIC) models, Embrace accommodates various hearing needs and style preferences. Users can select a device that fits their hearing loss level and lifestyle without sacrificing comfort or discretion
• Free remote support and adjustments for continued care: Customers receive ongoing access to audiologist support for remote fine-tuning, included at no extra cost. This is ideal for users who prefer or require at-home care, especially those in rural areas or with limited mobility
• LiveSpeechFocus for clearer conversations in noise: Select models feature LiveSpeechFocus, which automatically emphasizes speech in noisy settings by prioritizing directional sound input. This provides clearer conversations and less strain in environments like restaurants, offices, or family gatherings
• Rechargeable batteries for all-day power and ease: Rechargeable models come with compact charging cases and long battery life, removing the need for frequent battery changes. This is especially helpful for users with limited dexterity or those who want a more eco-friendly, hassle-free solution
• Direct Bluetooth streaming from phones and tablets: The X-Series supports direct Bluetooth streaming from both iPhone and Android devices. This allows users to take calls, listen to music, or follow navigation instructions through their hearing aids without extra accessories. It’s a major convenience for tech-savvy users who want seamless integration with their smartphones
• BiCROS compatibility for users with single-sided deafness: Embrace Hearing offers BiCROS solutions for individuals who are deaf or severely impaired in one ear. This setup transmits sound from the poorer ear to the better ear, improving spatial awareness and communication. It provides a practical option for customers who are often underserved by conventional hearing aid designs
• LiveSpeechFocus for better conversation clarity: Select Embrace Hearing models include LiveSpeechFocus, a dynamic feature that prioritizes speech from specific directions while minimizing background noise. This is especially useful in restaurants, meetings, or group settings where multiple sound sources compete. Users benefit from clearer conversations and reduced listening fatigue in noisy environments

Disadvantages

• No in-person fittings or local service centers: Because Embrace Hearing operates entirely online, customers do not have access to in-person fittings or physical clinic visits. While remote programming is offered, users who prefer face-to-face consultations or need hands-on adjustments may find the lack of local service limiting, especially during the initial adaptation period
• Limited Bluetooth features and app control: Although the X-Series supports Bluetooth streaming, Embrace does not offer full app-based control like some competitors. Users cannot adjust settings or switch programs from a smartphone app, which may frustrate those seeking more control or a modern, app-integrated hearing experience
• Fewer customization options for severe hearing loss: While Embrace does offer BiCROS solutions and powerful models, their product line is more limited compared to clinic-based providers who may offer a broader selection of power levels, earmolds, and programmable options for complex hearing loss. This may make them less suitable for users with severe to profound or asymmetrical hearing conditions
• Streaming accessory required for Android users: Unlike some brands with native Android streaming support, Embrace requires Android users to purchase a separate Bluetooth remote accessory to enable streaming. This adds extra cost and complexity for users who want direct phone connectivity, and may deter customers seeking a streamlined setup

Customer Experience

Embrace Hearing receives largely positive feedback across independent review platforms. Customers frequently highlight their satisfaction with the sound quality, pricing, and professional remote support provided. While the company is not accredited by the Better Business Bureau (BBB) and currently holds an F rating, this appears to stem from a small number of unresolved complaints. Despite this, the overall tone of customer reviews remains favorable.

Positive feedback

Customers frequently praise the clarity, reliability, and ease of use of Embrace Hearing’s products. One user mentioned they’ve “stopped yelling” thanks to improved sound quality and appreciated no longer needing repetition in conversations. Many users describe the devices as comfortable and effective, and several noted that the audiologist-led support exceeded expectations. Others appreciated the affordability, saying the quality rivaled more expensive brands, with one reviewer specifically comparing it favorably to Costco’s hearing aid offerings.

Critical feedback

Among the most common complaints are issues with device fit, Bluetooth connectivity, and return process delays. Some users found the ear domes uncomfortable or poorly sized, requiring multiple adjustments before achieving a proper fit. Others experienced intermittent Bluetooth dropouts, especially when using the optional streaming accessory with Android phones. A few customers also reported slow communication during returns or warranty claims, noting delays in receiving return labels or follow-up responses.

Proactive approach

Despite some criticisms, Embrace Hearing often responds directly to customer reviews by offering solutions such as device reprogramming or replacement parts. While many customers feel supported, especially during initial setup, the company’s handling of post-purchase issues could benefit from improved consistency and responsiveness.

Customer Support

Embrace Hearing offers a range of support options to ensure customers can easily get help when needed. Users can contact their support team by phone at (888) 929‑9555 or by email at info@embracehearing.com. While phone support is handled through an automated callback system, customers can request to speak with a representative, and email inquiries are typically answered promptly, even outside regular business hours.

The company also provides extensive self-service resources to guide customers through setup, maintenance, and troubleshooting. Their User Guides & Videos section includes step-by-step instructions on changing batteries, replacing wax guards, adjusting domes, and more for all product lines, including the X, A, and C Series. These materials are available online at all times, making it easy for users to manage their devices independently.

If technical issues arise that require repairs, customers can reach out via phone or email to request a return authorization. Devices are typically serviced and returned within 48 hours of receipt, minimizing downtime. This streamlined support model, combining responsive contact options with comprehensive user resources, ensures that Embrace Hearing customers receive reliable assistance without the need for in-person appointments.

Conclusion

 Embrace Hearing offers a strong alternative to traditional clinics by delivering professionally programmed, German-made hearing aids directly to consumers at lower prices. Their lineup includes discreet, rechargeable, and BiCROS-compatible models with helpful features like Telecoil access, LiveSpeechFocus, and remote adjustments, making them a flexible solution for a wide range of hearing needs.

Top advantages include transparent pricing, custom audiologist programming, and a 45-day risk-free trial. Customers appreciate the sound clarity, comfort, and responsive support. However, drawbacks include limited app controls, the need for a streaming accessory with Android devices, and a lack of BBB accreditation, which may raise concerns for some.

If you’re exploring hearing aid options, check out our in-depth reviews, use our comparison tool, and visit our blog for further insights and guidance.