Jabra Enhance Review: Smart Aids With Live App-Based Support

Company Overview

Jabra Enhance is the direct-to-consumer hearing division of Jabra, an audio brand under GN Audio, part of the GN Group. Founded in 1869, GN Group is one of the oldest hearing science and audio technology companies. They also own established hearing aid brands like ReSound and Beltone. In 2021, GN acquired the telehealth startup Lively, known for offering hearing aids and remote care online. By late 2022, Lively was rebranded as Jabra Enhance, launching a centralized platform for purchasing hearing aids and receiving follow-up care remotely.

Jabra Enhance offers two distinct product lines: Enhance Select, an over-the-counter (OTC) hearing aid line available online, and Enhance Pro, a line of prescription hearing aids sold exclusively through Costco. Enhance Select is intended for adults with mild to moderate hearing loss and features Bluetooth-enabled, rechargeable devices with app-based controls. Customers can choose between a Basic Package with preset profiles or a Premium Package with custom programming and extended remote support. Enhance Pro hearing aids, by contrast, require a prescription and in-person fitting and are supported by Costco’s licensed hearing care professionals.

Both lines reflect GN’s broader goal of making hearing care more accessible. Whether online or in-clinic, Jabra Enhance provides modern solutions backed by over 150 years of hearing expertise, combining consumer-friendly features with flexible access to audiology support.

General Features & Services

Enhance Select features

The following features apply to Jabra Enhance Select models:

• SoundScape technology: Jabra Enhance’s proprietary sound processing platform is designed to deliver clearer, more immersive hearing in everyday environments. It combines three integrated components: directional microphones that enhance speech in noise, a spatial processing algorithm that helps users detect the direction of surrounding sounds, and a robust background noise reduction system that reduces unwanted noise without distorting nearby voices
• Hearing in noise optimization: Through advanced microphone directionality and real-time sound filtering, Jabra Enhance devices significantly improve speech clarity in noisy environments like restaurants, offices, or crowded events. The hearing aids automatically prioritize speech from the front while dampening surrounding noise, helping users stay engaged in conversations without constantly adjusting settings
• True depth of sound: The hearing aids use spatial awareness technology to enhance the listener’s ability to perceive where sounds are coming from, front, back, or side. This is especially helpful in dynamic settings, as it helps the brain map the sound environment more naturally
• Advanced acoustics engine: Jabra Enhance’s signal processing is powered by a high-speed, low-latency chip that can distinguish between speech, ambient noise, and environmental cues in real time. The result is smoother transitions between quiet and noisy places, less distortion in loud environments, and more precise control over volume and tone
• Bluetooth streaming capabilities: For Apple and Android users, all Jabra Enhance models support Bluetooth connectivity to directly stream phone calls, music, audiobooks, podcasts, and other media
• Hands-free calling functionality: With compatible devices, users can make and receive phone calls directly through their hearing aids, using the built-in microphones for two-way communication
• TapControl interface: On advanced models, TapControl allows users to interact with their hearing aids using a simple double-tap on the device or their outer ear. This can answer phone calls or activate select features without pressing physical buttons or opening the app
• Bluetooth LE Audio and Auracast compatibility: Jabra Enhance models are built to support the latest Bluetooth technology. Bluetooth Low Energy (LE) Audio improves sound quality using fewer batteries and ensures more stable connections. Auracast enables hearing aid users to connect directly to public audio broadcasts through compatible devices
• Custom-programmed settings: Each device is programmed based on the user's online hearing test or uploaded audiogram. The programming includes fine-tuned gain levels, frequency shaping, and adaptive compression to match the individual’s hearing profile. Users can also update these settings remotely through the app with assistance from Jabra Enhance’s audiology team
• Automatic volume and noise adjustment: Once programmed, Jabra Enhance hearing aids automatically adapt to changing environments by adjusting volume and background noise filtering in real time
• Music Mode enhancement: This specialized setting improves the fidelity and richness of live music by bypassing aggressive speech prioritization algorithms. It provides better balance between bass and treble frequencies, reduces feedback, and preserves dynamic range to make music more natural and enjoyable
• Rechargeable battery system: All models come with lithium-ion rechargeable batteries that provide up to 24 hours of use on a full 3-hour charge. For flexibility, a one-hour charge delivers up to 12–15 hours of power, and a ten-minute quick charge provides two to two and a half hours, ideal for last-minute needs
• Charging options: Depending on the model, users receive a compact desktop charger or a travel-friendly portable charging case that stores up to three full charges. The case is lightweight, easy to carry, and ensures uninterrupted hearing while away from a power source
• IP68 durability rating: Each hearing aid is rated IP68, making it resistant to dust, sweat, and moisture. Users can wear them confidently during workouts, in the rain, or in humid conditions without risk of damage
• Discrete and ergonomic design: Jabra Enhance devices are available in micro, miniature, and standard sizes, with weights ranging from 2.12 to 2.50 grams. Each style is designed for long-term comfort and minimal visibility, and comes in a range of polished color finishes to match skin tones or hair
• Mobile app controls: The Jabra Enhance app is a full-featured remote control, allowing users to change volume, switch programs, and adjust sound profiles based on the environment. It also serves as the communication hub for remote adjustments from the Audiology Team, enabling changes to be uploaded directly to the devices via Bluetooth

Enhance Pro features

The following features apply to Jabra Enhance Pro models sold exclusively through Costco. Like the Enhance Select line, these devices include Bluetooth streaming, hands-free calling with compatible devices, rechargeable batteries, and app-based controls. However, the Pro models also come with several advanced features:

• Intelligence augmented: Uses a blend of AI and the brain’s natural sound processing to help users focus on speech while filtering out distracting background noise, even in busy or unpredictable environments
• Bluetooth LE Audio and Auracast: Their technology supports energy-efficient wireless streaming and allows users to connect directly to public audio broadcasts through the device
• All-day battery: This battery offers extended power for daily use, delivering up to 30 hours on a single charge or up to 25 hours while actively streaming content like calls or music
• Premium charger: It comes with a travel-friendly case that stores and protects the hearing aids while providing three full charges on the go, no outlet required
• Discreet form factor: This model features an ultra-compact receiver-in-ear design that sits comfortably behind the ear, offering both discretion and a lightweight fit for long-term use
• IP68 durability rating: The hearing aids are built to resist dust, sweat, and water exposure, making them suitable for use during light exercise, in humid weather, or in everyday active situations
• Remote fine-tuning: This feature allows users to request custom adjustments directly in the app and receive personalized updates from their hearing care provider without returning to the clinic
• Live assist video support: The Jabra app provides access to virtual face-to-face appointments, enabling real-time consultations with a hearing specialist from home after the initial in-person fitting

Products & Prices

Enhance Select is their OTC hearing aid line, sold directly on the Jabra Enhance website, while Enhance Pro is a line of prescription hearing aids available exclusively through Costco hearing centers. Both product lines include rechargeable hearing aids with Bluetooth streaming but differ in pricing, availability, service delivery, and customization options.

Enhance Select

Customers can purchase Jabra Enhance Select hearing aids online, choosing from three models, Select 500, 300, and 50R, each available in a Basic or Premium care package. These devices are designed for adults with mild to moderate hearing loss and come with transparent pricing and optional financing through Bread Pay™.

• Enhance Select 500: A mini receiver-in-canal (RIC) hearing aid, Jabra Enhance’s most advanced and compact model, is designed for users who need top-tier performance in complex sound environments. It includes full SoundScape™ technology, TapControl for gesture-based call answering, hands-free calling with compatible phones, Bluetooth streaming, Bluetooth LE Audio readiness, and a portable charging case. It is available in both Basic ($1,495) and Premium ($1,695) packages
• Enhance Select 300: Also a mini RIC style hearing aid, this discreet, high-performance model offers substantial noise reduction and speech clarity through SoundScape™ processing. It supports Bluetooth streaming, hands-free calling, and a portable charging case. This model does not include TapControl or Bluetooth LE Audio, but remains well-suited for dynamic listening situations. Available in Basic ($1,495) and Premium ($1,695) packages
• Enhance Select 50R: A standard RIC hearing aid designed for everyday use in quieter settings. It includes essential speech clarity features, Bluetooth streaming, and a desktop charging station. It is available in Basic ($995) and Premium ($1,195) packages

Optional packages

The Basic Package includes hearing aids pre-programmed with one of three preset profiles for common types of hearing loss. It comes with a one-year warranty, loss and damage protection, access to the mobile app, and free lifetime customer support. Customers must use Jabra Enhance’s video guides and help resources to manage the setup and fit themselves.

The Premium Package adds custom programming based on an online hearing test or audiogram, a three-year remote care plan with licensed specialists, unlimited remote adjustments, video orientation, and extended loss, damage, and warranty coverage. It’s designed for users who want more personalization and professional care over time.

Jabra Enhance also offers a monthly financing option through Bread Pay, with terms up to 36 months and rates as low as 0% APR. Payments start at $33/month for the 50R and $49/month for the 300 and 500. FSA and HSA cards are accepted.

Premium customers may extend their care plan, warranty, and loss and damage protection for an additional two years for $500, as long as they are within 30 days of the original coverage period ending.

Under their loss and damage policy, hearing aids or accessories lost, stolen, or catastrophically damaged can be replaced once per coverage period. Replacement devices must be the same model and options package as the original, and the deductible is $195 for hearing aids and $175 for chargers.

Jabra Enhance Pro

The Enhance Pro 30 is a receiver-in-ear (RIE) prescription hearing aid designed for adults with mild to profound hearing loss. It prioritizes everyday comfort and speech clarity through intelligence-augmented technology, which works with the brain’s natural processing to separate speech from background noise. The device supports Bluetooth Low Energy Audio and Auracast™, enabling direct streaming and future-ready connectivity. Other key features include up to 30 hours of battery life or 25 with continuous streaming, a Premium Charger with three full charges and protective storage, an IP68 durability rating for water and dust resistance, and seamless compatibility with Android and Apple devices.

Jabra Enhance Pro 30 starts at $1,699.99 for a pair of hearing aids and one premium charger. Prices may vary by state, and optional custom earmolds are sold separately. This model is only available through Costco Hearing Aid Centers, and customers must be members to schedule an in-person hearing test and fitting.

The Benefits of Jabra Enhance

Customizable care options for different budgets and needs

Jabra Enhance offers two care tiers, Basic and Premium, for their over-the-counter devices, allowing users to choose based on their preferences and support needs. This flexibility gives price-conscious customers access to quality devices while offering more comprehensive care and professional programming for those who want ongoing audiologist support.

Direct-to-door model with remote care tools

The Enhance Select line is entirely managed online, from purchase and testing to remote adjustments via a mobile app. This removes the need for frequent clinic visits and appeals to tech-savvy users or those with limited mobility. Remote care ensures convenience without sacrificing access to professional support when needed, especially for users who prefer managing their hearing health from home.

Prescription-grade solutions available through Costco

Enhance Pro devices are sold exclusively at Costco and include advanced features like Intelligent Augmented processing and Bluetooth LE Audio. These prescription hearing aids offer a more hands-on care model with in-person fittings, making them ideal for users who want both clinical customization and premium audio technology. Costco’s hearing centers also provide access to professional staff and hearing tests as part of the purchase process.

Risk-free trial and transparent return policy

Jabra Enhance provides a 100-day risk-free trial for online purchases, allowing users to evaluate the product in real-life situations without pressure. This extended window reduces the uncertainty of buying hearing aids online and reassures new users who may be nervous about investing in a device they haven’t tried before.

Mobile app for control and remote adjustments

The Jabra Enhance app is a remote control, adjustment hub, and customer service gateway. Users can adjust volume, request programming changes, and schedule Live Assist appointments through the app. This level of accessibility enhances user independence and streamlines support requests without requiring extra hardware or visits.

Flexible payment and warranty options

Customers can finance their Enhance Select hearing aids with monthly payments as low as $33 through Bread Pay. The Basic package offers a one-year warranty, and the Premium Package also includes an extended warranty and loss/damage protection, with an option to renew care coverage for two additional years.

Why You Might Not Choose Them

Performance in noisy environments may vary

Some customer reviews suggest the hearing aids don’t always perform well in loud or dynamic environments, even after remote adjustments. Users seeking strong noise filtering in challenging listening situations may need to temper their expectations.

Pro model requires Costco membership

Enhance Pro hearing aids are only available through Costco, which means users must be members and schedule an in-person visit at a participating hearing center. This creates a barrier for non-members or those who don’t live near a Costco with audiology services, limiting overall access to this product line.

Limited variety of hearing aid styles

Jabra Enhance primarily offers receiver-in-canal (RIC) models, with no behind-the-ear (BTE), completely-in-canal (CIC), or in-the-ear (ITE) options. This restricts choices for users who prefer custom-molded fits and want maximum discretion.

Dependence on smartphone

All remote programming and volume control features require a compatible smartphone and Bluetooth connection. Users without mobile devices or those uncomfortable with technology may find it difficult to manage settings or access support tools.

Customer Reviews

Jabra Enhance holds an A+ rating and accreditation from the Better Business Bureau (BBB), reflecting trust in their business practices. On Trustpilot, however, they currently have a more modest score of 2.5 out of 5 stars, based on a limited number of reviews. That said, customer reviews are subjective and often reflect personal expectations or individual circumstances. They shouldn’t be treated as the sole indicator of product quality or service standards. We highly recommend that readers research the products and the company before making a final decision.

Positive feedback

Some customers described the hearing aids as lightweight, comfortable, and easy to wear for long periods. Users new to hearing aids appreciated the discreet design and the simplicity of the setup process, especially with the help of video guides and smartphone app controls. Several reviewers were satisfied with how the hearing aids handled everyday environments like watching TV or talking at home, noting that the Bluetooth streaming worked well for music and phone calls.

Buyers appreciated the seamless setup and intuitive app interface, which allowed them to fine-tune their settings or request adjustments without needing to visit a clinic. Many noted that the remote support from the audiology team was helpful, with some receiving multiple follow-ups to optimize their hearing aids. Several users also emphasized the peace of mind offered by the 100-day return policy, which made them feel more confident in trying the product. Even those needing fine-tuning or repairs mentioned that customer service was polite and quick to respond.

Critical feedback

On the critical side, customers raised concerns about the hearing aids' overall performance in challenging environments. A few found that background noise often overpowered conversations, even after adjustments. Others felt the devices didn’t improve speech clarity as much as expected, particularly in busy settings like restaurants or group gatherings. There were also reports of occasional connectivity issues when pairing the hearing aids with mobile devices, with some users needing to troubleshoot multiple times.

Negative reviews often featured support-related frustration. Some users struggled to get timely help from the Jabra audiology team, especially when seeking follow-up programming or technical adjustments. A few felt that their hearing aids were not well-suited to their specific level of hearing loss, despite submitting an audiogram or taking the online test.

How Can I Contact Jabra Enhance?

Customers can reach their team at (800) 854-2772, support@jabraenhance.com, or via live chat on their website. All customers have access to an online help center and an FAQ page, which includes basic setup instructions, device maintenance tips, and answers to common questions.

They also offer a hearing aid guide that provides new users with basic education on hearing aids and their devices, as well as a free online hearing test.

The Bottom Line

Jabra Enhance combines modern hearing technology with flexible care options, offering remote-managed OTC devices and prescription hearing aids through Costco. The Enhance Select line suits tech-savvy users seeking affordable, app-controlled hearing aids from home, while Enhance Pro provides in-person fitting and advanced clinical customization. Both lines include Bluetooth streaming, rechargeable batteries, and app-based controls for a seamless user experience.

Notable advantages include substantial speech enhancement, flexible care packages, and extended remote support via the Jabra Enhance app. The 100-day risk-free trial and transparent pricing offer added peace of mind. Enhance Pro users benefit from AI-driven processing and next-gen Bluetooth features like LE Audio and Auracast.

However, they may not be ideal for everyone. Some users report inconsistent performance in noisy settings, especially with the Select models. Others point to the required Costco membership for Pro devices and limited style variety. The system also depends heavily on smartphone use, which may be a barrier for some.

Before deciding, we recommend exploring your options further. Compare Jabra Enhance with leading hearing aid brands, read our other provider reviews, and check out our blog posts to understand the diverse hearing care market better.