ReSound: Seamless Connectivity & Natural Clarity

Company Overview

ReSound is a Danish hearing aid manufacturer that has been part of the GN Group since 1999, a parent company that also operates in audio and communication technology. As a medical device provider, ReSound develops and distributes hearing aids and related accessories to audiologists, hearing care clinics, and end users worldwide. Their solutions are designed for individuals with mild to profound hearing loss, offering tailored support for daily conversation, workplace interactions, and navigating busy sound environments. ReSound’s products are available across North America, Europe, Asia, and other international markets, with multilingual support for global accessibility.

Their hearing aids generally emphasize natural sound processing, comfortable design, and advanced connectivity. Many models feature Bluetooth® Low Energy streaming, compatibility with iOS and Android devices, and integration with dedicated apps for sound personalization. ReSound also offers remote fitting services through their telehealth platform. While their site does not advertise a direct-to-consumer return policy, purchases made through professional providers may include trial periods or money-back guarantees depending on the clinic.

ReSound has earned a strong reputation in the hearing health industry for innovation and reliability. They were the first company to launch Made for iPhone hearing aids with direct stereo sound streaming. Their products have received recognition from industry publications and technology award bodies, including CES Innovation Awards. While they do not currently have an active Better Business Bureau (BBB) profile, their professional partnerships and continued investment in research and development contribute to a positive standing among audiologists and users alike.

Features & Services

• Organic hearing philosophy: ReSound builds their technology around the ear’s natural shape and function to support realistic, spatial sound experiences
• Warp processing: Sound is processed across 17 overlapping frequency bands for minimal distortion and smooth transitions, helping users perceive sound more naturally
• Environmental Classifier & Optimizer II: These systems automatically detect the user's sound environment and adjust gain and noise reduction accordingly for better clarity
• Binaural Directionality III: Enables real-time communication between left and right hearing aids, allowing users to focus on speech while still being aware of their surroundings
• All access directionality: The hearing aids analyze incoming sounds and adapt microphone directionality to help users hear speech in noisy environments
• Front Focus: Formerly known as Ultra Focus, this setting enhances sounds coming from directly in front of the user, improving one-on-one conversations in loud settings
• Spatial Sense and M&RIE (Microphone & Receiver-In-Ear): Combines traditional behind-the-ear mics with a microphone inside the ear canal for more natural spatial hearing and reduced wind noise
• Noise reduction and wind guard: Background and wind noise are actively filtered out to improve sound comfort in outdoor or dynamic environments
• Feedback suppression: Intelligent feedback management prevents high-pitched squealing without compromising amplification quality
• Rechargeable batteries: ReSound offers lithium-ion rechargeable batteries that last a full day on a single charge, with charging options including desktop docks and portable cases
• Telecoil (T-coil): Select models support telecoils, allowing connection to loop systems in public venues for clearer audio signals
• Bluetooth® low energy streaming: Direct streaming from compatible iOS and Android devices for calls, music, and other media without intermediary accessories
• Made for iPhone and Android support: Enables direct audio streaming and remote control features from Apple and select Android smartphones
• Auracast broadcast audio: Support for Bluetooth LE Audio with Auracast allows users to receive broadcast audio in compatible public spaces
• ReSound Smart 3D App: Provides control over volume, programs, sound personalization, battery status, location-based settings, and remote adjustments. It also includes a “find my hearing aids” feature
• ReSound Relief App: Offers sound therapy, relaxation exercises, and tools to help manage tinnitus symptoms
• Remote fine-tuning: Audiologists can make adjustments to user settings based on feedback submitted through the app
• Live assistance: Users can schedule live video appointments with their provider for fittings and support
• Cochlear compatibility: For users with a Cochlear implant in one ear and a ReSound hearing aid in the other, both devices work together to deliver a coordinated hearing experience
• Wireless accessories: Optional accessories like the Multi Mic, Micro Mic, and TV Streamer+ extend the functionality of ReSound hearing aids in classrooms, meetings, or at home
• Wide fitting range: ReSound’s devices accommodate mild to profound hearing loss, with models tailored for different levels of auditory need, including high-powered options  

Products & Prices

ReSound offers a broad portfolio of hearing aids to accommodate different levels of hearing loss, lifestyle preferences, and technology needs. They do not sell products directly through their website. Instead, their devices are distributed through licensed audiologists and hearing care professionals. This distribution model means that pricing is not publicly available, and those interested in purchasing must schedule an in-person or virtual consultation to receive a customized quote.

Based on research done, ReSound hearing aids are typically priced within the premium category. Most devices range from approximately $1,200 to $3,500 per hearing aid, depending on the model, technology level, and provider-specific service packages. Additional costs may apply for accessories, follow-up services, or extended warranties. Rechargeable models generally include the charging station in the base price, though portable charging cases or accessories like TV streamers and remote microphones may be sold separately.

Below is a summary of ReSound’s current product lineup:

• ReSound Vivia: The newest premium device, designed for high performance in noise. It offers Auracast™ broadcast audio, Bluetooth LE Audio, AI-powered signal processing, and CROS/BiCROS compatibility. It is available in rechargeable models with discreet receiver-in-ear styling
• ReSound Savi: A reliable mid-tier option that supports hands-free calls, Bluetooth LE Audio, Auracast compatibility, and rechargeable batteries. It’s designed to be an easy-to-use solution for mild to profound hearing loss
• ReSound Nexia: Known for its advanced hearing-in-noise technology and stylish design. It supports M&RIE (Microphone & Receiver-In-Ear), Bluetooth LE Audio, direct streaming from iOS and Android, and Auracast functionality. Available in rechargeable and traditional battery formats
• ReSound OMNIA: A flagship-level device focused on speech clarity and comfort in noisy settings. It features All Access Directionality, M&RIE, and hands-free communication. Available in multiple styles with both rechargeable and disposable battery options
• ReSound ONE: A high-end model that incorporates personalized sound processing using the M&RIE architecture. It supports streaming, tinnitus management, and app-based sound customization. Offered in rechargeable and standard battery options
• ReSound LiNX Quattro: A previous-generation premium model known for its robust sound quality and reliable connectivity. It includes full streaming support and advanced directional microphones, but does not include Auracast or LE Audio
• ReSound Key: A value-oriented smart hearing aid for users seeking basic functionality and sound clarity. It includes app support, environmental adaptation, Bluetooth streaming, and up to 30 hours of rechargeable battery life
• ReSound ENZO Q: A super-power BTE model designed specifically for those with severe to profound hearing loss. It provides powerful amplification, direct streaming, and compatibility with cochlear implants and accessories like Multi Mic and TV Streamer+

While all pricing must be obtained through a licensed hearing care provider, many professionals offer bundled packages that include initial fittings, ongoing adjustments, remote care support, and warranty coverage. Financing options or payment plans may be available depending on the provider.

Advantages

• Natural sound through in-ear microphone design: ReSound’s M&RIE (Microphone & Receiver-In-Ear) technology places a microphone inside the ear canal, unlike most hearing aids that rely solely on behind-the-ear microphones. This design captures sound more like a natural ear would, improving spatial awareness and sound localization. For users, this means more lifelike hearing in everyday situations—whether pinpointing where a voice is coming from at a dinner table or hearing traffic directionally when walking outdoors
• Bluetooth LE audio and Auracast compatibility: ReSound is one of the first major brands to support Bluetooth Low Energy (LE) Audio and Auracast™, a new standard that allows users to connect to public audio broadcasts in places like airports, theaters, and conference halls. This forward-looking feature enhances accessibility and ensures that users stay connected as public spaces begin adopting these broadcast technologies. It adds long-term value for users who frequently move through modern environments and want to future-proof their hearing aid investment
• Strong performance in background noise: ReSound’s directional microphone systems, including All Access Directionality and Front Focus, are designed to improve speech understanding in complex, noisy settings. These features adapt automatically to the user’s environment to help isolate speech from background chatter. This is especially beneficial for people who struggle to hear in group conversations, restaurants, or busy workspaces, making day-to-day communication less exhausting and more effective
• Personalized remote support with ReSound Assist: With ReSound Assist, users can request hearing aid adjustments remotely through the Smart 3D app. This includes both asynchronous fine-tuning and live video consultations with hearing professionals. The convenience of remote care is a major benefit for those who may have mobility challenges, live far from a clinic, or simply prefer the ease of making updates without an office visit
• Full app control and smart features: The ReSound Smart 3D app offers fine-grained control over sound settings, location-based preferences, battery monitoring, and tinnitus therapy. It allows users to personalize their hearing experience in real time without needing to visit a provider. For tech-savvy users or those who want more independence in managing their hearing aids, this level of customization enhances usability and overall satisfaction
• Support for severe to profound hearing loss: Unlike many brands that focus mainly on mild to moderate loss, ReSound also designs high-powered solutions like the ENZO Q specifically for users with severe to profound hearing loss. These models include super-amplification, feedback management, and compatibility with cochlear implants. This makes ReSound a strong option for individuals with complex hearing needs who still want access to modern features like streaming and app connectivity
• Discreet, rechargeable designs with long battery life: ReSound offers sleek, receiver-in-ear and behind-the-ear models that are rechargeable and designed for all-day wear. Some models last up to 30 hours on a single charge and include compact charging options. This appeals to users looking for comfort, minimal maintenance, and convenience without having to frequently replace batteries or deal with bulky equipment

Disadvantages

• No transparent pricing available online: ReSound does not provide pricing details for any of their hearing aids on their website, requiring customers to schedule consultations with third-party providers for cost information. This lack of transparency can make it difficult for users to compare models or budget ahead of time. For price-sensitive buyers or first-time users, this extra step may feel like a barrier to informed decision-making
• Limited direct-to-consumer access: All ReSound products must be purchased through licensed hearing care professionals, meaning users cannot buy or trial devices directly online. While this ensures proper fitting and service, it limits flexibility for users who prefer the convenience of online shopping or who do not live near a clinic. This could lead to longer wait times and fewer options for comparison across providers
• Premium features may not be available on entry-level models: Some of ReSound’s advanced technologies—such as M&RIE microphones, Bluetooth LE Audio, or All Access Directionality—are only available on their higher-end models like Nexia and OMNIA. Users who opt for more affordable models like ReSound Key may not have access to the same speech clarity or connectivity tools. This creates a sharper divide in functionality between price tiers, which could be a downside for users seeking budget-friendly options without sacrificing smart features

Customer Experience

ReSound holds a 2.4 out of 5 rating on Trustpilot based on reviews from resound.com, indicating a generally mixed customer satisfaction level. Complaints frequently reference app compatibility issues, inconsistent performance, and delays in service.

Positive feedback

ReSound’s hearing aids are frequently praised for delivering clear, natural sound and strong Bluetooth connectivity. Many users highlight significant improvements over their previous hearing aids, especially in terms of speech clarity and everyday usability. The app-based control, streaming features, and rechargeable models are seen as convenient additions that enhance daily life. Several reviews note satisfaction with how the devices perform in noisy environments and appreciate the ability to personalize settings through the mobile app.

Critical feedback

Among the most common complaints are issues with Android phone compatibility and overall app performance. Users reported needing to buy newer or more expensive phones just to use the app effectively, rendering the hearing aids less functional without it. Some also expressed dissatisfaction with device durability, with multiple reports of aids needing repeated repairs or failing entirely after several months. Customer service and representative responsiveness also drew criticism, with a few users saying they struggled to get consistent support or status updates after sending devices in for repair.

Proactive approach

There are a few reports of ReSound making efforts to resolve concerns after customers escalated issues. In some cases, users were able to get replacements or improved service once they reached the appropriate support channels. However, the effectiveness of these resolutions appears to vary depending on the provider or region.

Customer Support

ReSound offers a structured and multi-channel support system designed to assist both new and existing users with ease. In the United States, customers can reach their consumer support team by phone at (888) 735‑4327 or by email at consumerhelp@gnresound.com. Support hours typically run Monday through Friday from 7:00 AM to 7:00 PM CST. Hearing care professionals have a separate support line at (800) 248‑4327 and can also reach out via gnresound@gnresound.com for product and technical assistance. International users have access to region-specific contact details, including local offices in the United Kingdom, Singapore, Canada, and India. These can be found through the company’s Worldwide Distributors section, ensuring customers receive localized help when needed.

For digital support, ReSound maintains a detailed Help Center on their website, offering categorized resources such as pairing guides, device compatibility tools, and troubleshooting instructions for each hearing aid model. Their online library includes downloadable PDFs and video tutorials covering topics like how to set up the ReSound Smart 3D and ReSound Relief apps, adjust volume, connect accessories, and use features like “Find My Hearing Aids.” These resources are designed to walk users through both basic setup and more advanced functionality at their own pace.

ReSound also integrates customer care into their product experience through the ReSound Assist and ReSound Assist Live services. These app-based tools allow users to request remote fine-tuning or schedule live video consultations with their hearing care provider. This is especially beneficial for users who may have limited access to in-person visits, offering convenient, real-time help from the comfort of home.

Conclusion

ReSound stands out in the hearing aid industry by combining natural sound processing with advanced connectivity features. Their M&RIE technology, Bluetooth LE Audio support, and Auracast™ compatibility create a versatile listening experience suited to users with mild to profound hearing loss. Whether it’s streaming phone calls, hearing conversations in noisy environments, or receiving remote support through the Smart 3D app, ReSound offers adaptable solutions for diverse real-world needs.

The company’s product line provides clear benefits for different user preferences—from the ultra-discreet Vivia for those seeking comfort and aesthetics, to the powerful ENZO Q for individuals with severe hearing loss. Features like remote fine-tuning, in-app personalization, and future-forward audio streaming help deliver convenience and improved communication. Many users report positive experiences with sound quality, streaming capabilities, and ease of use. However, drawbacks such as limited Android app compatibility, lack of transparent pricing, and inconsistent customer service can pose challenges for some users. Reports of technical failures and slow repair processes also highlight areas where the user experience may fall short, depending on provider support.

If you’re experiencing hearing difficulties and want to know more about the best hearing aid brands and options, we offer comprehensive reviews of top providers and a comparison tool to assist in your decision-making process. Additionally, our blog provides valuable insights into hearing aid technology, fitting tips, and how to choose the right solution for your lifestyle.