Beltone: In-Clinic Support & Feature-Packed Devices

Company Overview

Beltone is a US-based hearing aid provider with a national network of licensed hearing care professionals. Established in 1940 and currently headquartered in Glenview, Illinois, they design, manufacture, and distribute hearing aids and accessories tailored for individuals with mild to profound hearing loss. Beltone operates as part of the GN Group, a global leader in audio technology that also owns ReSound and Jabra. Through their network of clinics and partners across the United States and Canada, Beltone offers a personalized approach that includes hearing assessments, device fittings, ongoing care, and remote support. Their services are designed primarily for adults and seniors, though they also assist younger individuals experiencing age-related or noise-induced hearing loss.

Beltone’s hearing aids incorporate wireless connectivity, Bluetooth streaming, and app-based controls for both iOS and Android devices. Their product line includes behind-the-ear (BTE), receiver-in-ear (RIE), and custom in-ear models, many of which offer rechargeability and noise management features. They also provide tinnitus management options, remote adjustments via their HearMax app, and integration with select telehealth services for follow-up care. Beltone does not widely advertise a free trial or universal money-back guarantee, as policies may vary by location, but some participating providers may offer limited trial periods upon request. Their approach emphasizes ongoing in-person support, including complimentary hearing aid checks and cleanings for current users.

In terms of reputation, Beltone is a recognized brand in the U.S. hearing care market and has received several industry accolades, including inclusion on Newsweek’s “America’s Best Hearing Aid Companies” list in recent years. They are also a member of the Better Business Bureau (BBB) but do not currently hold accreditation, and their rating may vary by location. Beltone clinics and professionals often hold state-level certifications and affiliations with audiology organizations, though credentials can differ between individual providers. Their long-standing presence and affiliation with GN Group lend credibility to their operations and ensure continued investment in innovation and support services.

Features & Services

• Personal Sound ID: Learns from your volume and program adjustments to gradually personalize sound based on your listening preferences
• Microphone & Receiver-In-Ear (M&RIE): Places a third microphone inside the ear canal to preserve natural sound directionality and improve spatial awareness
• CrossLink Directionality 3: Automatically adjusts directional microphones to help focus on speech while maintaining environmental awareness
• Ultra Focus: Enhances speech directly in front of you in noisy environments by significantly narrowing the hearing aid’s focus
• Noise reduction: Reduces ambient noise levels across different environments while preserving speech clarity
• Speech in Noise: Helps isolate and amplify speech from background sounds to improve understanding in crowded or noisy situations
• Impulse noise reduction: Softens sudden, sharp sounds like clattering dishes or slamming doors without compromising important speech cues
• Wind noise reduction: Detects and reduces wind interference, especially helpful for outdoor use
• Sound Cleaner Pro: A multi-environment processor that automatically adjusts the level of noise reduction depending on the sound setting
• Feedback Eraser: Minimizes or eliminates whistling and other feedback noises before they become noticeable to the user
• Tinnitus Calmer: Offers customizable sound therapy, such as white noise or ocean sounds, to help relieve ringing in the ears
• Beltone Remote Care: Allows your hearing care provider to send remote adjustments to your hearing aids through the Beltone app
• Beltone Remote Care Live: Supports live video appointments with your hearing specialist for real-time remote hearing aid tuning
• Beltone HearMax app: Lets you adjust volume, programs, and noise filters; view battery status; and access remote care directly from your smartphone
• Beltone TV Link 2: Streams TV audio directly to your hearing aids with no delay, making it easier to follow dialogue at your preferred volume
• Beltone myPAL Micro and myPAL Pro: Clip-on microphones worn by a companion to send their voice directly into your hearing aids for clearer one-on-one conversation
• Beltone Phone Link 2: Streams phone calls and audio from your mobile device to your hearing aids and allows remote control of volume and programs
• Beltone Remote Control and Remote Control 2: Handheld remotes that let you discreetly adjust volume, change programs, or mute your hearing aids
• Rechargeable batteries and charging case: Built-in lithium-ion batteries that support a full day of use and charge overnight in a compact desktop case
• T-coil: Enables connection to hearing loop systems in public places like theaters and churches for clearer sound transmission
• Direct audio streaming (iOS and Android): Supports wireless streaming of phone calls, music, and other media from both Apple and compatible Android devices
• Made for iPhone hearing aids: Certified for seamless integration with Apple devices for direct streaming and app-based control
• Push button and LED indicator lights: On-device buttons let you change programs or volume, and LED lights give visual feedback on status or battery level
• Device locator (via app): Tracks the last known location of your hearing aids using GPS through the Beltone HearMax app
• Hearing loss simulator: Available through professionals to let family members experience what different types of hearing loss sound like
• Beltone RIE and BTE color choices: Offers a range of color options in receiver-in-ear and behind-the-ear styles to match hair, skin tone, or personal preference

Plans & Prices

Beltone currently promotes a range of hearing aids tailored to different degrees of hearing loss, lifestyle needs, and budgets. All products are sold exclusively through licensed Beltone hearing care professionals, and pricing is not published online. Customers must schedule an in-person appointment to receive a customized hearing evaluation and product recommendation. This personalized model means that costs can vary depending on the selected technology level, device features, and service package provided by the local clinic.

Here is an overview of the hearing aid models currently available through Beltone:

• Beltone Envision: The newest premium device in Beltone’s lineup, Envision is designed with artificial intelligence to support better listening across complex environments. It includes real-time scene detection, a 360° spatial hearing system, and advanced speech isolation features. Envision pairs with the Beltone HearMax™ app and offers direct streaming from iOS and Android, remote care support, and rechargeability
• Beltone Commence: This is a mid-tier model that balances accessibility and performance. Commence offers many core features found in higher-end devices, including direct streaming, personalized sound adjustments, and speech-in-noise enhancement. It’s suitable for users seeking modern technology with moderate customization needs at a lower entry point than Envision or Achieve
• Beltone Serene™: Serene is designed for individuals who want natural sound and clarity in calm to moderately noisy environments. It offers enhanced speech focus, noise reduction, and Made for iPhone compatibility. It also supports rechargeable batteries and Beltone’s remote support tools, making it a good option for users new to hearing aids or those with milder hearing loss
• Beltone Achieve™: As one of Beltone’s flagship devices, Achieve features the full suite of advanced technologies, including Microphone & Receiver-In-Ear (M&RIE), CrossLink Directionality 3, Ultra Focus, and full environmental classification. It supports remote fine-tuning via Beltone Remote Care Live, has full streaming capabilities, and comes in rechargeable and traditional battery models. Achieve is best suited for users frequently navigating busy or unpredictable sound environments
• Beltone Amaze: A slightly older premium model, Amaze offers strong performance across most listening situations. It features rechargeable batteries, Bluetooth streaming, and Beltone’s noise management system. While it lacks some of the newer spatial and directional features found in Envision and Achieve, it remains a solid choice for users wanting a dependable and flexible hearing aid
• Beltone Rely™: Rely is Beltone’s most affordable product family, designed to provide essential features like feedback cancellation, speech focus, and direct streaming at a more accessible price point. It includes rechargeability and app-based controls and supports remote care. Rely is ideal for budget-conscious users who still want reliable daily support
• Beltone Boost Ultra™: This model is built specifically for users with severe to profound hearing loss. Boost Ultra offers powerful amplification, direct streaming, and Beltone’s speech enhancement tools, all in a durable, behind-the-ear design. It is compatible with Beltone’s full suite of accessories and remote support tools and is designed to meet the communication needs of users who require maximum support

While pricing is not publicly disclosed, research indicates that Beltone devices typically range between $3,000 and $7,000 per pair, depending on the model, service package, and location. Optional accessories, such as remote microphones, TV streamers, and extended warranties, may come at additional cost. Financing options and insurance reimbursement may also be available through individual clinics.

Advantages

• AI-powered personalization for real-world listening: Beltone’s newest models like Envision use artificial intelligence to interpret complex environments and adapt sound settings in real time. This ensures clearer conversations and less listening fatigue, especially in situations with shifting background noise, like restaurants or public transit
• Natural sound preservation through M&RIE technology: Select models include a third microphone placed inside the ear canal, capturing sound closer to how the ear naturally hears it. This enhances spatial awareness and realism, giving users a more balanced and immersive listening experience
• Advanced tinnitus management tools integration: Beltone’s Tinnitus Calmer feature blends soothing soundscapes and customizable masking directly into the hearing aid, helping relieve symptoms without the need for external tools or apps. This is a major benefit for users managing tinnitus alongside hearing loss
• Dedicated solution for severe to profound hearing loss: The Beltone Boost Ultra is designed specifically for users with advanced hearing loss, offering powerful amplification and targeted speech support. It helps ensure those with more complex needs aren’t limited to generic options and can regain clearer, more consistent hearing
• Hands-free streaming from both iOS and Android: Users can stream phone calls, music, and other media directly to their hearing aids without adapters or clip-on devices. This seamless compatibility empowers users to stay connected with fewer steps and less tech hassle
• Intuitive app control for real-time adjustments: The Beltone HearMax™ app lets users control their devices discreetly, adjusting volume, switching programs, and locating lost hearing aids without needing physical buttons. This level of control boosts day-to-day comfort and independence
• Robust accessory ecosystem for lifestyle flexibility: Beltone offers multiple optional tools, including wireless TV streamers and clip-on microphones, that extend hearing aid function into classrooms, group settings, or public venues. These extras can significantly improve the quality of life for socially or professionally active users
• Custom-fit options with aesthetic flexibility: From discreet in-the-ear styles to sleek behind-the-ear models in various skin and hair tones, Beltone offers devices that look and feel personalized. This encourages daily use by addressing both comfort and confidence concerns
• Established clinic network with consistent follow-up care: With hundreds of Beltone locations across the US and Canada, customers benefit from consistent access to hearing evaluations, fittings, and ongoing support. This long-term care model builds trust and makes hearing health maintenance easier

Disadvantages

• Limited pricing transparency creates uncertainty for buyers: Beltone does not publish prices online, and because services are delivered through independently operated clinics, costs can vary widely. This lack of standard pricing can make it difficult for customers to compare options or plan financially, especially when unexpected add-on fees or warranty costs are introduced during consultations
• Inconsistent service experiences across franchise locations: As a franchised provider, Beltone's customer experience depends heavily on the individual clinic. While some locations offer exceptional care, others have received criticism for lack of follow-through, staff turnover, or unresponsiveness. This inconsistency may result in an uneven experience for users, particularly those who relocate or require long-term support
• Device issues may require repeated follow-up visits: Although many customers are satisfied with their hearing aids, others have experienced technical issues, such as poor connectivity, short battery life, or sound irregularities, that require multiple adjustments. For users with limited mobility or tight schedules, repeated visits to correct these problems can become a burden
• Sales pressure and upselling reported in some clinics: A number of customers have described feeling pressured into purchasing more expensive models or upgrades, even when lower-cost options may have sufficed. This can lead to financial strain or dissatisfaction if the product does not meet expectations, particularly for individuals on fixed incomes or using insurance benefits

Customer Experience

Beltone’s customer feedback reflects a wide range of experiences, with many users sharing positive outcomes while others express frustrations. While review scores vary by location due to Beltone’s franchise model, the general trend indicates a mixed-to-positive reputation, with many long-term users satisfied with their hearing care but some expressing concern about service consistency. Although Beltone does not currently have a centralized Trustpilot page for their national brand, individual offices are reviewed across multiple platforms with ratings often ranging between 3.5 and 4.2 out of 5, depending on the region.

Positive feedback

Customers frequently commend Beltone for the professionalism, expertise, and attentiveness of their staff. Many users report feeling supported throughout their hearing journey, from the initial hearing test to device fitting and regular maintenance visits. Beltone’s providers are often described as approachable and thorough, offering clear explanations and helpful demonstrations that make users feel more confident in using their hearing aids. Ongoing support, such as routine cleanings, adjustments, and check-ins, has been especially valued by users who require long-term care. Additionally, the in-person guidance during setup and the ability to schedule timely follow-ups contribute to a positive experience for many users across different locations.

Critical feedback

Despite many strong reviews, a significant portion of users report dissatisfaction with aspects of Beltone’s service model. One of the most frequent concerns is pricing, and some customers felt misled about costs or pressured into purchasing high-end models without fully understanding their options. Others cited frustration with inconsistent service availability, especially in cases where local offices closed unexpectedly or operated with limited hours. Technical issues with the devices themselves were also noted, including connectivity problems, short battery life, or malfunctions that required repeated visits. These issues were compounded when users experienced delays in service or limited access to warranty support. Additionally, some reviewers reported difficulty reaching customer service or receiving callbacks, particularly after making a purchase.

Proactive approach

Beltone does make an effort to respond to customer complaints, especially those shared on public review platforms. In many cases, the company has reached out to unhappy customers to apologize and offer further assistance or resolution. While this demonstrates a willingness to address concerns, the effectiveness of these follow-ups seems to vary. Some users indicated that their issues were resolved through these efforts, while others felt the responses were generic or lacked meaningful follow-through. The company's franchise-based structure may contribute to these inconsistencies, as responsiveness and resolution depend heavily on the practices of the local office.

Customer Support

Beltone offers a multi-channel customer support system designed to make hearing aid use and maintenance as seamless as possible. Users can reach support by phone at 1-800-BELTONE (1-800-235-8663) or use the live chat feature available on their Contact Us page. While the company does not list a direct support email, customers can submit inquiries and service requests through a web-based form on the same page.

For app-related issues or hearing aid adjustments, Beltone provides extensive online resources through their Help Center. The site offers organized support sections for different product families, with guides and FAQs on topics like battery care, pairing devices, and troubleshooting. Users of the Beltone HearMax™ app can access a detailed app support section that includes video tutorials, quick-start guides, and instructions on how to use features such as Remote Care and Sound Enhancer.

New customers are also encouraged to enroll in Beltone’s “Great Start” program, a structured six-part email series that introduces key features and care instructions over time. The program covers topics like cleaning, using the HearMax™ app, understanding remote support, and getting the most from Beltone’s wireless accessories.

Conclusion

Beltone stands out as a provider that blends advanced hearing aid technology with personalized, clinic-based care. Their portfolio includes solutions for a wide range of hearing loss levels, from mild to profound, and features like AI-driven sound adjustments, tinnitus relief tools, and discreet streaming compatibility. Whether you're new to hearing aids or a seasoned user seeking more control over your listening environments, Beltone offers flexible devices designed to enhance speech clarity, spatial awareness, and day-to-day usability.

One of Beltone’s most notable advantages is their robust support network, combining local clinic expertise with remote care through the HearMax™ app. Features like M&RIE microphones and hands-free streaming add real-world value, while their broad product lineup ensures that both budget-conscious users and those seeking premium features can find a suitable fit. Customers have highlighted the benefits of thorough fittings, proactive follow-up, and reliable sound performance. At the same time, drawbacks like limited pricing transparency, service inconsistencies across locations, and the potential for sales pressure are worth considering before committing.

If you’re experiencing hearing difficulties and want to know more about the best hearing aid brands and options, we offer comprehensive reviews of top providers and a comparison tool to assist in your decision-making process. Additionally, our blog provides valuable insights into the hearing aid industry, helping you make an informed choice tailored to your needs.