Hear-Better.com Review: Trusted Brands, Low Prices

Hear-Better.com at a Glance

Hear-Better is an online distributor of hearing aids and a seller of their own line of hearing aid accessories. Founded in Texas in 2009 and later incorporated in Pennsylvania in 2016, the company launched their website in 2010 and has since helped thousands of customers find affordable digital hearing aids from trusted brands like Signia/Siemens, New Sound, and Rexton.

Although they don’t manufacture hearing aids, Hear-Better offers a wide selection of compatible accessories under their own brand, including ear tips, batteries, tubes, and replacement parts. Customers benefit from fast 24-hour shipping and a 60-day no-questions-asked return policy. As a Better Business Bureau-accredited business, Hear-Better focuses on reliability, ethical service, and customer satisfaction. Their mission is to provide high-quality hearing care at fair prices, helping more people manage hearing loss without overspending.

Hear-Better.com Features

Wide selection of hearing aids: Hear-Better makes it easy to find the right device by offering a large inventory of digital hearing aids from trusted brands like Signia/Siemens, Rexton, and NewSound. Their range includes models with advanced hearing aid technology, noise cancellation, customizable settings, and longer battery life.
BBB accreditation: By maintaining accreditation with the Better Business Bureau, Hear-Better reinforces their commitment to ethical service, clear communication, and dependable support.
Style variety: Hear-Better stocks a wide selection of styles, including in-the-ear (ITE), behind-the-ear (BTE), and completely-in-canal (CIC) hearing aids. These options help ensure a perfect fit for different lifestyles and comfort levels, including models with directional microphones, enhanced bass, and support for induction loop systems.
No prescription required: Customers can buy directly from Hear-Better without needing a prescription. This simplifies the first step in addressing moderate hearing loss, especially for those looking to bypass traditional audiology appointments and avoid markups from retail chains like Amazon, Lexie, or local hearing aid specialists.
Supports various hearing loss levels: Hear-Better offers a wide range of hearing aids that serve mild, moderate, and even more severe cases. Their selection includes Siemens Lotus and Newsound hearing aids.

Products & Prices

Hear-Better offers their own line of accessories but does not manufacture hearing aids. Instead, they distribute quality devices from trusted brands such as Signia/Siemens, Rexton, and New Sound.
Here’s a clear breakdown of what they offer and general pricing:

Accessories (Hear-Better)

• Batteries (sizes 10, 13, 312, 675): around $4.98 per 6-packEar tips (various sizes/materials): starting at $0.99 each
• Cleaning tools and kits (brush, wax pick, cloth): From $7.99 to $14.99
• Starter and maintenance kits: From $7.99 to $14.99

Signia/Siemens hearing aids:

• Fast P BTE: $128.98
• Fun SP BTE: $189.98

Rexton hearing aids:

• Arena P BTE: $108.98
• Primo DA803 RIC (Bluetooth enabled): $269.98

New Sound hearing aids:

Mini Rocker 4: $108.98
Mini Rocker 6: $128.98
Forte 201 (Bluetooth, programmable): $199.00

Get the Best Prices at Hear-Better.com

Pros

Deal of the Day

Hear-Better's Deal of the Day section gives shoppers access to limited-time discounts daily. This feature highlights one hearing aid or accessory at a significantly reduced price, allowing cost-conscious buyers to save even more. It’s especially useful for customers who are ready to make a purchase but want the best possible deal on a trusted model.

Free shipping

Most orders placed through Hear-Better.com qualify for free shipping, removing extra costs that often add up at checkout. This policy applies to both hearing aids and accessories, making the shopping experience more convenient and budget-friendly. With fast processing and 24-hour shipping, customers can expect prompt delivery at no extra charge.

60-day return policy

Hear-Better offers a 60-day return window, but only returns made within the first 21 days are eligible for a full refund. Returns requested between 22 and 60 days are accepted but come with a 10% restocking fee. This policy allows customers to test their hearing aids while still giving them the option to return the product if it doesn’t meet their needs. It’s a practical option for first-time users, though the refund terms vary depending on when the return is initiated.

Budget-friendly options

Hear-Better focuses on keeping prices low across its product range, with hearing aids starting at under $110. They provide access to digital models with key features like multi-channel processing and noise reduction, making modern hearing technology accessible without the high markup of traditional clinics.

One-year warranty

Most hearing aids purchased from Hear-Better come with a one-year manufacturer's warranty. This coverage protects against defects and malfunctions, giving customers added security with their investment. It’s a practical safeguard for long-term use, especially for daily wearers.

Affordable accessories

In addition to distributing brand-name devices, Hear-Better also sells their own line of accessories designed to fit most models. These include batteries, ear tips, cleaning tools, and starter kits, all priced to stay affordable. Customers can maintain their hearing aids without needing to source expensive replacement parts elsewhere.

Cons

Online-only store

Hear-Better doesn’t have any physical locations, which means customers can’t get in-person fittings, adjustments, or service. All purchases, returns, and support interactions must happen online or by phone.

No clear shipping exclusions

Hear-Better doesn’t clearly state which U.S. states or regions they ship to. Since there’s no detailed shipping policy available, customers in remote or less accessible areas might be unsure about delivery availability or potential delays.

Limited volume of user reviews

There aren’t many customer reviews available across review platforms, which makes it harder for new buyers to assess overall satisfaction or long-term reliability. This limited feedback also leaves gaps in understanding how the products perform over time and how consistent the customer support experience is.

Customer Reviews

Hear-Better has received mostly positive reviews, though the volume of reviews is very limited therefore its difficult to gauge an accurate representation of their services. They currently hold an A+ rating on the Better Business Bureau (BBB) and a 4.9 out of 5 rating on Trustpilot. Customers often highlight satisfaction with the quality of hearing aids and support experience, but a few have raised concerns around refunds and response times.

Positive reviews

Many reviewers expressed appreciation for the affordability and quality of the hearing aids compared to over-the-counter options. Customers also noted that Hear-Better’s follow-up support stood out; they received tutorial emails, check-in calls, and help with supplies. One customer shared that they heard sounds they hadn’t noticed before, while another praised the ability to test models and fine-tune sound settings via a mobile app.

Critical reviews

On the other hand, some reviewers expressed frustration with delayed responses and unclear refund policies. One customer reported receiving only a partial refund without explanation and no further communication. Another had issues with the programming of a hearing aid, which led to repeated malfunctions despite repairs.

How to Contact Hear-Better.com

You can reach the Hear-Better support team by email at support@hear-better.com. They’re available Monday through Saturday and can assist with product questions, troubleshooting, or returns. You can also use the contact form on their website to submit your name, email address, and message for a quick response. For updates, you can follow Hear-Better on Facebook, Instagram, and YouTube.

Conclusion

Hear-Better, founded in Texas in 2009, is an online distributor of hearing aids and a seller of their own line of accessories. Since launching their website in 2010, they’ve helped thousands of customers access affordable hearing solutions from trusted brands like Signia/Siemens, New Sound, and Rexton. While they don’t manufacture hearing aids, they offer a variety of in-ear and behind-the-ear models suited for different levels of hearing loss, including devices with features like Bluetooth, rechargeable batteries, and noise cancellation. Products come with a one-year warranty, and customers can take advantage of daily deals on select items. While their online-only model helps keep prices low, the lack of physical locations, limited shipping details, and a small number of customer reviews may leave some buyers with questions. Hear-Better’s focus on affordability, brand variety, and reliable customer support makes it a practical choice for anyone looking for dependable hearing aids without the high cost of traditional clinics.

If you’re still exploring your options, we can help you take the next step. Start by browsing our list of top-rated hearing aids, then use our comparison tool to see how different models stack up. For more tips and insights, check out our blog for guides, updates, and expert advice.