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Hear-Better allows you to return hearing devices within 60 days of purchase. If you return your hearing aids within 21 business days, you’ll receive a full refund. Returns made between 22 and 60 days are subject to a 10% restocking fee. To start a return, you’ll need to email their customer support team at support@hear-better.com to request a Return Merchandise Authorization (RMA). Returns must include all original accessories and packaging.

Most orders are processed and shipped within 24 hours, Monday through Saturday. Once shipped, delivery times depend on your location and shipping method. Hear-Better keeps you updated each step of the way with tracking info and fast email responses from customer service.

In addition to hearing aids, Hear-Better sells a wide variety of accessories, including PowerOne replacement batteries, rechargeable batteries, ear tips, tubing, and cleaning tools. These are compatible with many hearing aid brands sold on their website.

Hear-Better is an online-only store, so they do not offer an in-person or free hearing test. However, you can use an online hearing test to get a general sense of your needs before shopping. Their product descriptions also guide you in selecting the best model for moderate or profound hearing loss, and their customer service team is available to help by email.

Hear-Better accepts major credit cards through their secure online checkout. They also offer fast order confirmation and clear terms, so you know exactly what you’re paying for.